Update on Banned Accounts Problem

74 Replies
Community Manager
13 February, 2020, 7:39 PM UTC

Hello, guys and girls!

We have started to unban the accounts that have been erroneously banned recently. We are still investigating the cause, though, and the unbanning process will take some time. We will provide the details in tickets with these users.

Just a sidenote: the accounts that have been unbanned did not lose any progress in the first place. Now we are working with those that were banned earlier and lost some progress. 

We will keep you posted.

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User
13 February, 2020, 7:42 PM UTC
I hope you guys fix it as soon as possible. Am running almost 6 hours unable to log into my account. Please unban us so that i can finish dragon tourny on time..
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User
13 February, 2020, 9:07 PM UTC
I am gettting really upset now. I finally got back into the game, but it like my account was reversed back two days ago. All champs, artifacts were upgraded are gone. Silver , gold battle pass, new lego which i purchased yesterday are all gone even if the money are going through from my bank account. The point and energy were using during dragon tourny are all gone.. If you guys are not fixing it right. I am done with this game. Spent so much money into this game and got alll this messed up.. 
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MJA
User
13 February, 2020, 9:23 PM UTC
Same happened with me. I'm back in the game but have lost about 2 days of progress. Completely reset the Dragon tourney, which I was in 1st place. Undid all  character and artifact upgrades I'd done. Reset the battle pass missions., so have to start that over.  Sucks.
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User
13 February, 2020, 9:25 PM UTC
Same thing.   Also dont have raid pass I just paid for or my maxed battlepass I just paid for.   
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User
13 February, 2020, 9:30 PM UTC
My gold battle pass which I bought is gone too. Will it be refunded?
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User
13 February, 2020, 9:32 PM UTC
Hello!  Been banned all day for buying the Gold Raid Pass plus?  My concern is the lost time I had in my double xp,  and my lost opportunity for tournaments and even the day on the pass.  I’m sure you guys are on the right path to making it right... but please dont forget the people getting hurt here are the ones who gave you their money, not people who could have possibly logged in in the middle of the night during maintenance. 
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User
13 February, 2020, 10:38 PM UTC
I spent a over 200 dollars on the game the last 2 days including the lvl 100 gold battle pass and multiple packs. I lost all of that but plarium took my money. Not to mention 2 days worth of progress in arena and tournaments and upgades on gear and characters and ascension. If I’m not fairly compensated today, I will file a merchant dispute with my bank. Furthermore, whatever compensation was given out, I never got because my mailbox was filled up with junk that I used as food at some point but THAT stuff was given back but not my 60 wyrmking or high Khatun or tons of books and potions and arena points I used. Please do something for everyone. It’s gonna take a lot at this point. 
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User
13 February, 2020, 11:36 PM UTC
As a side note where is my gold battle pass that was at level 40? Ironically I have a receipt saying I bought one at the release date and u gladly took my money yet now you take it away? 
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User
13 February, 2020, 11:37 PM UTC
I agree I’m in same position as of this moment I feel if you pay to play your treated worse
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User
14 February, 2020, 6:23 AM UTC

I am not a p2p, but after a full day of ban I get a rollback and no mentioned compensations (for the ban and for the mentioned downtimes). Ingame support does not load at all (waited 5 mins and saw only the loading circle). Your policy of treating the players (banning for your mistakes) surely describes what you are. Way to go plarium, epic company.

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User
14 February, 2020, 9:34 AM UTC
Hello. My account was banned from yesterday afternoon till today morning. All my progress from two days is lost. But most important: i bought Gold pass yesterday before you banned my account, and Gold pass is gone, you took it from me. You took my progress in Gold pass. And i had champions vault full of champions rank 3 and 4. You took it vault is empty. And you are giving me as your apology 1 and 2 rank champions, two or three 3 rank (rare) champions which i already had before you banned my account and then you took it from my vault. 
johnjohn
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User
14 February, 2020, 9:44 AM UTC

Valkyrie said:


Hello, guys and girls!

We have started to unban the accounts that have been erroneously banned recently. We are still investigating the cause, though, and the unbanning process will take some time. We will provide the details in tickets with these users.

Just a sidenote: the accounts that have been unbanned did not lose any progress in the first place. Now we are working with those that were banned earlier and lost some progress. 

We will keep you posted.

hello vakyrie,

my account was banned. today is the bann time over but my gold pass and my full pass for level 100 is not at my account. i buy both before i banned. do you have new information for this problem for me?
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User
14 February, 2020, 12:15 PM UTC
Im realy upset, my Goldpass +25 Levels is gone, same as my Money. Thats a fraud and i thinking over to give this to my lawyer. You guys better fix this realy quick or give me back my Money. 
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User
14 February, 2020, 12:50 PM UTC
And I'm still banned...none of my tickets have been responded to (other than automated response)...none of my emails have been responded to.  In 18 hours...
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User
14 February, 2020, 12:55 PM UTC
Unbanned finally but still do not have my raid pass active and still do not have my level 100 battlepass active.  And yet to get a response that isnt automated.  
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User
14 February, 2020, 1:11 PM UTC
My account was supposed to be unbanned at 06:30 AM and it still hasn’t came back. Really hope it’s resolved and I haven’t lost any of my purchases or progress. 
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User
14 February, 2020, 2:48 PM UTC
Was banned for ten hours, when my account was accessable again,Two days worth of progress has been lost, clan boss rewards, clan activity rewards, shards dropped from dungeons, potions, masteries, equipment upgrades, equipment drops, the rewards from my battle pass, my battle pass I paid for and my time. I'm absolutely furious at plarium, the compensation comes nowhere near to what I've lost. 
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User
14 February, 2020, 3:01 PM UTC
20 hours here...still no response...still banned
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User
14 February, 2020, 3:18 PM UTC
I am still unable to get onto my account have put a lot of hours and cash into this game and would like to see my game back with everything that I had earned back still waiting since update and no word 
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