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Update: Multiple Account Ban Issue (12.08.2019)

Update: Multiple Account Ban Issue (12.08.2019)

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CirillaAdmin
Aug 12, 2019, 12:4508/12/19
02/27/19
417

Update: Multiple Account Ban Issue (12.08.2019)

Hello! Today, we have launched an algorithm that was supposed to ban bot accounts. However, it appears that the algorithm has banned some accounts that were mistakenly identified as bots. We are checking the list of the banned accounts right now and will lift the bans for those that do not fall into the category of bots as soon as we can. We do apologize for this temporary inconvenience.
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CirillaAdmin
Aug 12, 2019, 12:5608/12/19
02/27/19
417

Hello! We have resolved the issue now. The accounts that should not have been banned in the first place are now accessible again. Please check. If you are still having issues accessing your account and are sure that it has been banned mistakenly, please contact our support team guys at raid.support@plarium.com Thank you.

Aug 12, 2019, 17:0108/12/19
03/11/19
4

You algorithms has glitches but easy to fix,  I worked on IT for 17 years, especiallly AI. you might just need to add two more conditions to your bots: 

1, the money spending threshold on account: lets say 5 dollars, because people seldom spend money on their additional accounts or even the intial account for selling.

2, the frequency of activities of accounts during recent weeks.
Aug 13, 2019, 21:5308/13/19
08/04/19
1

Hello my account is banned for 4 day, but I don't Kwon why.

And a support off, I wait an answer!!! 
Aug 14, 2019, 08:1308/14/19
04/15/19
141

Hi Neotoeus, I suggest taking a screenshot of the error message and sending it to support (raid.support@plarium.com) along with your User ID (found at in-game profile > Info tab). Or you can visit the official Raid discord and post your issue in the Bug Reports channel.



Neotoeus said:


Hello my account is banned for 4 day, but I don't Kwon why.

And a support off, I wait an answer!!!