Update: Multiple Account Ban Issue (12.08.2019)

4 Replies
Community Manager
12 August, 2019, 12:45 PM UTC
Hello! Today, we have launched an algorithm that was supposed to ban bot accounts. However, it appears that the algorithm has banned some accounts that were mistakenly identified as bots. We are checking the list of the banned accounts right now and will lift the bans for those that do not fall into the category of bots as soon as we can. We do apologize for this temporary inconvenience.
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Community Manager
12 August, 2019, 12:56 PM UTC

Hello! We have resolved the issue now. The accounts that should not have been banned in the first place are now accessible again. Please check. If you are still having issues accessing your account and are sure that it has been banned mistakenly, please contact our support team guys at [email protected] Thank you.

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User
12 August, 2019, 5:01 PM UTC

You algorithms has glitches but easy to fix,  I worked on IT for 17 years, especiallly AI. you might just need to add two more conditions to your bots: 

1, the money spending threshold on account: lets say 5 dollars, because people seldom spend money on their additional accounts or even the intial account for selling.

2, the frequency of activities of accounts during recent weeks.
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User
13 August, 2019, 9:53 PM UTC

Hello my account is banned for 4 day, but I don't Kwon why.

And a support off, I wait an answer!!! 
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Moderator
14 August, 2019, 8:13 AM UTC

Hi Neotoeus, I suggest taking a screenshot of the error message and sending it to support ([email protected]) along with your User ID (found at in-game profile > Info tab). Or you can visit the official Raid discord and post your issue in the Bug Reports channel.



Neotoeus said:


Hello my account is banned for 4 day, but I don't Kwon why.

And a support off, I wait an answer!!! 

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