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(Notice) (23.04.2019) Downtime Compensation

(Notice) (23.04.2019) Downtime Compensation

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MariusAdmin
Apr 23, 2019, 14:1304/23/19
09/04/17
2719

(Notice) (23.04.2019) Downtime Compensation

Greetings, everyone!


We are aware that last night there was a server downtime caused by technical issues. The cause has been fixed, and we are sending the standard compensation pack to all players. It will include:


  • 250 Energy
  • 1-Day +100% XP Boost
  • 2 Clan Boss Keys


Boss Keys are applied to your accounts immediately. Energy and XP Boost can be found in the Inbox.



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Comments
26
Comments
Apr 23, 2019, 14:3704/23/19
03/18/19
10

Thanks for the quick update. Keep up the good work. 

You're doing a great job Marius.

(I know it's not easy. I am doing the same, just in a different industry)
Apr 23, 2019, 14:5404/23/19
Apr 23, 2019, 15:00(edited)
01/16/19
65

Something some rejected bonus keys on CB today.

There were 2.2M damage on the boss before, with a bonus key put 2.4 damage, the general from two keys shows 3.59M - - - one million minus, was lost somewhere. And in clan such hogwash happens at a half of the people


Below the screenshot with the image of the player in clan at which in general in minus left keys



Что-то какие то бракованные бонусные ключи на КБ сегодня.

Было 2,2 дамага до этого на боссе, бонусным ключом нанес 2,4 дамага, общее с двух ключей показывает 3,59 - - - лям минус, потерялся гдето. И в клане у половины народа такая хрень творится

Ниже скрин с тем как у человека в клане вообще дамаг в минус ушел.



Apr 23, 2019, 15:2004/23/19
04/23/19
2
Is it still down? Or what? Cause it's not letting me into the game still. 
Apr 23, 2019, 16:3004/23/19
02/16/19
2
Server maintenance message, just now. unable to relog in.
Apr 23, 2019, 16:3604/23/19
03/13/19
170
yup, down again.
Apr 23, 2019, 16:4104/23/19
03/30/19
2

Down again :( 

That's gonna mess up daily/weekly quests :( 
Apr 23, 2019, 16:4204/23/19
03/15/19
2
Hmmm wish there was a way to see if it's because maintenance or because servers crashed.
Apr 23, 2019, 16:4304/23/19
03/21/19
1

I still can't get in



Apr 23, 2019, 16:4504/23/19
04/23/19
1
It looks like either a server, or database crash.
Apr 23, 2019, 16:4804/23/19
Aug 8, 2019, 16:21(edited)
05/09/19
4
This is getting old especially when I only have limited break time. 
Apr 23, 2019, 16:5804/23/19
04/23/19
11
about 30 minutes ago I got a Maintenance Window warning and now just getting can't log in error. Isnt there a way you can warn us about this stuff? 
Apr 23, 2019, 16:5804/23/19
04/23/19
3
Down for me too :(
Apr 23, 2019, 17:0004/23/19
04/19/19
2
Down here, too, USA.  Must be a fairly significant issue.
Apr 23, 2019, 17:0204/23/19
04/07/19
1

Still down. Still can't log in.


What, are there only thirteen of us playing?

Apr 23, 2019, 17:0204/23/19
03/07/19
3
Knightblaster said:

Down here, too, USA.  Must be a fairly significant issue.
Yes, take a look to the screenshot in a upper post. :D Negative damage
Apr 23, 2019, 17:0304/23/19
02/15/19
133
Yup, trying to fix the bug that happened and something else probably went wrong.
Apr 23, 2019, 17:0504/23/19
04/19/19
2
Siox said:

Knightblaster said:

Down here, too, USA.  Must be a fairly significant issue.
Yes, take a look to the screenshot in a upper post. :D Negative damage
Ah yes.  Well gotta fix that lol.
Apr 23, 2019, 17:1604/23/19
04/11/19
1

Over the last two days I am experiencing frequent issues with this game. It gives me error messages when I try to perform certain actions in the game like upgrading artifacts or hero, buying items or collecting rewards. The game then usually kicks me out and I cannot login.


I don’t have internet connection problems, other mobile games work just fine. I have unistalled and then reinstalled the game, but these problems keep repeating.


Because of your server problems, all players are unable to complete the ongoing weekly mission/quest, because we are unable to play the game. You should definitely extend the quest duration with a day for every day your server is down, it’s only fair to your paying customers.


In case you are unable to solve them, I would like to request a refund of all my in game purchases with real money. I am not willing to pay for a malfunctioning product.

Apr 23, 2019, 17:1904/23/19
04/12/19
1
Down for me as well. East coast USA. Been down for almost 4 hours now. 
Apr 23, 2019, 18:0604/23/19
03/10/19
1
Finally... able to log into game.. But there are issues.. Clan boss damage is all messed up not even close to what it should be ...