Compensation: Game Instability

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Compensation: Game Instability

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1 2 3

CirillaAdmin

Aug 27, 2019, 11:5308/27/19

02/27/19

412

Hello! We are very sorry that the game is still not stable as we would like it to be. This has to do with specifics of certain devices and their compatibility with the game. The reason why it is taking a while to fix things is that we do need to conduct proper investigations, detect possible causes of these instabilities, find the ways to reproduce them and then start working on the fixing campaign. But we are on it, I assure you. If possible, please reopen the ticket that you already have adding all the details that could help us - the type of your device, relevant screenshots/videos, the circumstances under which these freezes take place, etc. This will help us a lot. Thank you.

DapperWalrus

Aug 27, 2019, 14:2608/27/19

02/20/17

I have been on they close it out and no explanation. I have lost actual kidney I have spent on the game using my energy and gems I have bought. I do appreciate the response here nothing else. I have the most up to date S8+, I have screenshots of when it froze for a few and I have reported everytime that it has happened. I have gone 6+ days without response on most of my tickets in

DapperWalrus

Aug 30, 2019, 15:5508/30/19

Aug 31, 2019, 07:37(edited)

02/20/17

@cirilla @Marius

So, no response yet when you told me to and o went to redeem my lifesteal set and it froze multiple times causing half of my equipment to be gone. I am talking with Google to get full refunds on all purchases since there is 6+.days without answer from support and 1 full month of freezing. *Update* I have froze up 5 times in a row while using energy that I bought, this is ridiculous about how long this game breaking but is taking to fix, I have lost actual money along with others and I am going to push the issue for full refund from this game and stop supporting it

HDM

Sep 3, 2019, 06:4009/03/19

03/04/19

How is possible many players to have same issues :freezing, and you say is some devices, when both ios and android is affected by this freeze,i have a galaxy s9+ you want to say is not compatible with this game? How about that guy with iPhone xs max who's getting daily game freeze same incompatibility?should i switch to a galaxy s2 maybe is more compatible and the iPhone uaers switch to iPhone 4s-5s?

DapperWalrus

Sep 3, 2019, 13:0209/03/19

Sep 3, 2019, 13:09(edited)

02/20/17

Here is my report to Google play since it's been months now with the freezing issue and over a week waiting for a reply to what Cirilla told me what to do.

Hi,

Thank you for contacting Google Support. Greetings for the day!

This email is in reference to the concern you are facing with the game. I'm Namy, one of the email support representatives and I’ll be looking into this case.

Thank you for providing the screenshots with us.

I would like to inform, we've reported the issue to our dedicated team. Our team will further review it and in case they found any violation of Google's Policy, they'll do the needful further.

Thanks for your time, patience and cooperation!

Thanks!

Namy

The Google Support Team

d heaps

Sep 3, 2019, 14:3209/03/19

08/30/19

Game is constantly requiring a "Re Log-in" when adding or removing characters from the vault and game has crashed a number of times requiring a reboot during battles..................... any fixes forthcoming ?

DapperWalrus

Sep 3, 2019, 17:2509/03/19

Sep 6, 2019, 04:01(edited)

02/20/17

It's been 2+ months with the freeze and crash with almost 0 feedback from the support, I wouldnt expect a fix anytime soon. And the lack of them monitoring their forums page as well, gotta love foreign companies that love just money

d heaps said:

Game is constantly requiring a "Re Log-in" when adding or removing characters from the vault and game has crashed a number of times requiring a reboot during battles..................... any fixes forthcoming ?

DapperWalrus

Sep 6, 2019, 16:3309/06/19

02/20/17

Not yet, I am attempting to see if I can, they actually replied within 9 hours of when I sent the email, and it's not just energy I post legendary vamp gear due to the freezing as well, that cost me $19 to get

DapperWalrus

Sep 7, 2019, 20:5109/07/19

02/20/17

They havent responded yet, dont think they will, shame, cause technically legal actions could be taken against the company for a lot more than I have spent

Darius

Sep 10, 2019, 17:1309/10/19

05/28/19

I was logged out after doing a dungeon and the reason was that I lost connection. I have been unable to log back into the game and I don't see any thing addressing this on the forums. I just get a "Connection Error: Server connection failed" message. I'm assuming it is in fact something regarding the games servers, though I didn't see anything in-game talking about them going down. The rest of the error message says to check my internet connection and try again, but that is not the issue as my internet is working perfectly. Not sure what's up here.

Hysterion

Sep 10, 2019, 17:2709/10/19

03/21/14

Darius said:

I was logged out after doing a dungeon and the reason was that I lost connection. I have been unable to log back into the game and I don't see any thing addressing this on the forums. I just get a "Connection Error: Server connection failed" message. I'm assuming it is in fact something regarding the games servers, though I didn't see anything in-game talking about them going down. The rest of the error message says to check my internet connection and try again, but that is not the issue as my internet is working perfectly. Not sure what's up here.

Same here, i've been trying to connect to the game for the past hour and every time it gives me the "CONNECTION ERROR".

quasimortal

Sep 10, 2019, 17:2909/10/19

Sep 10, 2019, 17:38(edited)

09/01/19

Likewise...I get:

AutheticateCmd [ CmdException "t":AuthenticateExtended "e":2846 "h":5 "s":1 "a":False ] [WebException "w":ProtocolError "h":526 ] [v1.11.2

(and some other stuff)

vuhuythinh

Sep 10, 2019, 18:0109/10/19

06/30/19

Same here connection error for hours!

reibuol

Sep 11, 2019, 00:2709/11/19

04/16/19

Would love some kind of response to this. Even if you aren’t sure why, please enlighten us! I’ve spent more money on this game than I’d like to admit, and I have an active battle pass subscription. All of that and I can’t even play the game! Been down for almost 15 hours now! How am I supposed to be a clan leader if I can’t even play the damn game.

BLACKLIGHT420

Sep 11, 2019, 06:0909/11/19

07/25/19

I think it’s pretty amazing that with the money you make from your players you guys don’t have the 3 minutes it would take to respond to your players... we are your pay checks

ben.lake87

Sep 11, 2019, 11:4609/11/19

05/29/19

I haven't been able to log in for the past 12 hours because it won't get past authentication. Why has there been no communication as to how they are going to fix this issue. I have spent more money on this game than I care to admit and I'm sure plenty other have too. There better be some serious compensation for this garbage.

DapperWalrus

Sep 11, 2019, 12:1809/11/19

02/20/17

They have terrible communication. I have waited 2+ weeks for reply to their customer support email and the mods and even community managers, the ones hired to monitor this forum, dont do their job. They think since they are a foreign company, Israel, they dont have to monitor or do anything and just keep taking money. I recommend everyone reporting to Google that they are a fraud company at this point. Enough reports and they have to do something.

CirillaAdmin

Sep 11, 2019, 12:5409/11/19

02/27/19

412

Hello! We are sorry about the issues that have been taking place in the game yesterday and today. Our official reply has been posted right here: https://plarium.com/forum/en/raid-shadow-legends/671_announcements/154185_issues-with-game--09-10---09-11-2019-/

We also invite you to visit our official Discord server for receiving the latest updates faster and for communicating with other players and moderators online: https://discordapp.com/invite/mYKC5J6

Umbreeyoree

Sep 11, 2019, 17:2909/11/19

07/16/19

Cirilla said:

Hello! We are sorry about the issues that have been taking place in the game yesterday and today. Our official reply has been posted right here: https://plarium.com/forum/en/raid-shadow-legends/671_announcements/154185_issues-with-game--09-10---09-11-2019-/

We also invite you to visit our official Discord server for receiving the latest updates faster and for communicating with other players and moderators online: https://discordapp.com/invite/mYKC5J6

There have been posts on this forum about being kicked off of the discord for complaining about poor support. I'm not sure about other players, but all I really want is a real response from the developers whenever an in game submission is sent. What is the point of submitting errors and suggestions in game when all we get are auto responses that don't address what was said and then get closed a week later with no conclusion. It's not like they are too busy fixing lag issues or buffing weak units, so they should be able to respond within a day of a report being sent.

DapperWalrus

Sep 12, 2019, 15:3309/12/19

Sep 12, 2019, 15:34(edited)

02/20/17

Update on the refund request for the items, energy and gems wasted due to freezing.

"The purchases were added to your account successfully and spent afterwards.

A refund can be granted only if a player didn't spend the purchased items.

You can still request a refund from the Play Store directly. Make sure to specify the reason why you want a refund so that your request is processed in a timely manner."

So pretty much they arent doing anything to compensate for the actual money spent

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In appreciation of your patience, we have provided the following items and resources to all players who were registered in the game up to February 28th:</p><p><ul><li><span style=\"font-weight: bold;\">250 Energy\r</span></li><li><span style=\"font-weight: bold;\">XP Boost\r (1 Day)</span></li><li><span style=\"font-weight: bold;\">2 Clan Boss Key</span></li></ul>The Clan Boss Keys will be added directly, while other items will be sent to your Inbox.</p><br><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=9c2e8fee-9bb6-4e49-89ff-eb5f02a8638a\"><br></p>","createdDate":"1551704820000","folderId":"671","id":"123477","authorId":"1747360","authorRegistered":"1504520256407","authorName":"Marius","authorBanId":""},"images":{"authorAvatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fi.imgur.com%2fkO2NDmf.png&ava=1"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"11146","commentsCount":"56","likesCount":"7","authorCommentsCount":"2698","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/raid-shadow-legends/671_announcements/123477_compensation-game-instability/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"2","lastPage":"3"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/7448208/","commentUrl":"/forum/en/comment/topic_664757/"},"strings":{"userRole":"Admin","userId":"7448208","contentDraftJs":"","contentHtml":"Hello! We are very sorry that the game is still not stable as we would like it to be. This has to do with specifics of certain devices and their compatibility with the game. The reason why it is taking a while to fix things is that we do need to conduct proper investigations, detect possible causes of these instabilities, find the ways to reproduce them and then start working on the fixing campaign. But we are on it, I assure you. If possible, please reopen the ticket that you already have adding all the details that could help us - the type of your device, relevant screenshots/videos, the circumstances under which these freezes take place, etc. This will help us a lot. Thank you.","userRegistered":"1551274672430","userCommentsCount":"412","userName":"Cirilla","createdDate":"1566906806357","editedDate":"0","id":"664757","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fi.imgur.com%2fVNCVB4Z.png&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"664757","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8391737/","commentUrl":"/forum/en/comment/topic_664806/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"I have been on they close it out and no explanation. I have lost actual kidney I have spent on the game using my energy and gems I have bought.  I do appreciate the response here nothing else. I have the most up to date S8+, I have screenshots of when it froze for a few and I have reported everytime that it has happened. I have gone 6+ days without response on most of my tickets in","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1566915991927","editedDate":"0","id":"664806","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"664806","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8391737/","commentUrl":"/forum/en/comment/topic_666547/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"<p>@cirilla @Marius</p><br><p>So, no response yet when you told me to and o went to redeem my lifesteal set and it froze multiple times causing half of my equipment to be gone. I am talking with Google to get full refunds on all purchases since there is 6+.days without answer from support and 1 full month of freezing. *Update* I have froze up 5 times in a row while using energy that I bought, this is ridiculous about how long this game breaking but is taking to fix, I have lost actual money along with others and I am going to push the issue for full refund from this game and stop supporting it</p>","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1567180537327","editedDate":"1567237053857","id":"666547","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"666547","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8153587/","commentUrl":"/forum/en/comment/topic_668732/"},"strings":{"userRole":"","userId":"8153587","contentDraftJs":"","contentHtml":"How is possible many players to have same issues :freezing, and you say is some devices, when both ios and android is affected by this freeze,i have a galaxy s9+ you want to say is not compatible with this game? How about that guy with iPhone xs max who's getting daily game freeze same incompatibility?should i switch to a galaxy s2 maybe is more compatible and the iPhone uaers switch to iPhone 4s-5s?","userRegistered":"1551702892987","userCommentsCount":"6","userName":"HDM","createdDate":"1567492835113","editedDate":"0","id":"668732","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/2120.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"668732","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8391737/","commentUrl":"/forum/en/comment/topic_668971/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"<p>Here is my report to Google play since it's been months now with the freezing issue and over a week waiting for a reply to what Cirilla told me what to do.</p><br><p>Hi,</p><br><p>Thank you for contacting Google Support. Greetings for the day!</p><br><p>This email is in reference to the concern you are facing with the game. I'm Namy, one of the email support representatives and I’ll be looking into this case.</p><br><p>Thank you for providing the screenshots with us.</p><br><p>I would like to inform, we've reported the issue to our dedicated team. Our team will further review it and in case they found any violation of Google's Policy, they'll do the needful further.</p><br><p>Thanks for your time, patience and cooperation!</p><br><p>Thanks!</p><p>Namy</p><p>The Google Support Team</p>","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1567515775950","editedDate":"1567516179237","id":"668971","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"668971","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8685746/","commentUrl":"/forum/en/comment/topic_669026/"},"strings":{"userRole":"","userId":"8685746","contentDraftJs":"","contentHtml":"Game is constantly requiring a \"Re Log-in\" when adding or removing characters from the vault and game has crashed a number of times requiring a reboot during battles..................... any fixes forthcoming ?","userRegistered":"1567191881343","userCommentsCount":"6","userName":"d heaps","createdDate":"1567521141227","editedDate":"0","id":"669026","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://lh3.googleusercontent.com/-hTOtl0XcoI4/AAAAAAAAAAI/AAAAAAAAAAA/ACHi3rf-1WyG2qa1ZG8AscfbqrSwckfJDg/photo.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"669026","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8391737/","commentUrl":"/forum/en/comment/topic_669129/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"<p>It's been 2+ months with the freeze and crash with almost 0 feedback from the support, I wouldnt expect a fix anytime soon. And the lack of them monitoring their forums page as well, gotta love foreign companies that love just money</p><p>d heaps said:</p><br><blockquote>Game is constantly requiring a \"Re Log-in\" when adding or removing characters from the vault and game has crashed a number of times requiring a reboot during battles..................... any fixes forthcoming ?</blockquote><br>","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1567531537543","editedDate":"1567742517520","id":"669129","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"669129","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8391737/","commentUrl":"/forum/en/comment/topic_671003/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"Not yet, I am attempting to see if I can, they actually replied within 9 hours of when I sent the email, and it's not just energy I post legendary vamp gear due to the freezing as well, that cost me $19 to get","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1567787633537","editedDate":"0","id":"671003","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"671003","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8391737/","commentUrl":"/forum/en/comment/topic_671596/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"They havent responded yet, dont think they will, shame, cause technically legal actions could be taken against the company for a lot more than I have spent ","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1567889518323","editedDate":"0","id":"671596","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"671596","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8361174/","commentUrl":"/forum/en/comment/topic_672957/"},"strings":{"userRole":"","userId":"8361174","contentDraftJs":"","contentHtml":"I was logged out after doing a dungeon and the reason was that I lost connection. I have been unable to log back into the game and I don't see any thing addressing this on the forums. I just get a \"Connection Error: Server connection failed\" message. I'm assuming it is in fact something regarding the games servers, though I didn't see anything in-game talking about them going down. The rest of the error message says to check my internet connection and try again, but that is not the issue as my internet is working perfectly. Not sure what's up here.","userRegistered":"1559058848497","userCommentsCount":"11","userName":"Darius","createdDate":"1568135611023","editedDate":"0","id":"672957","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/nords/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"672957","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8702975/","commentUrl":"/forum/en/comment/topic_672971/"},"strings":{"userRole":"","userId":"8702975","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Darius said:</div><br><blockquote>I was logged out after doing a dungeon and the reason was that I lost connection. I have been unable to log back into the game and I don't see any thing addressing this on the forums. I just get a \"Connection Error: Server connection failed\" message. I'm assuming it is in fact something regarding the games servers, though I didn't see anything in-game talking about them going down. The rest of the error message says to check my internet connection and try again, but that is not the issue as my internet is working perfectly. Not sure what's up here.</blockquote>Same here, i've been trying to connect to the game for the past hour and every time it gives me the \"CONNECTION ERROR\".","userRegistered":"1395407291960","userCommentsCount":"1","userName":"Hysterion","createdDate":"1568136478417","editedDate":"0","id":"672971","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1510.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"672971","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8707255/","commentUrl":"/forum/en/comment/topic_672975/"},"strings":{"userRole":"","userId":"8707255","contentDraftJs":"","contentHtml":"<p>Likewise...I get:</p><br><p>AutheticateCmd [ CmdException \"t\":AuthenticateExtended \"e\":2846 \"h\":5 \"s\":1 \"a\":False ] [WebException \"w\":ProtocolError \"h\":526 ] [v1.11.2</p><br><br>(and some other stuff)<br>","userRegistered":"1567358570557","userCommentsCount":"1","userName":"quasimortal","createdDate":"1568136591723","editedDate":"1568137083903","id":"672975","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"672975","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8475152/","commentUrl":"/forum/en/comment/topic_672999/"},"strings":{"userRole":"","userId":"8475152","contentDraftJs":"","contentHtml":"<p>Same here connection error for hours!</p><br>","userRegistered":"1561882616927","userCommentsCount":"6","userName":"vuhuythinh","createdDate":"1568138466013","editedDate":"0","id":"672999","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"672999","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8647543/","commentUrl":"/forum/en/comment/topic_673107/"},"strings":{"userRole":"","userId":"8647543","contentDraftJs":"","contentHtml":"Would love some kind of response to this. Even if you aren’t sure why, please enlighten us! I’ve spent more money on this game than I’d like to admit, and I have an active battle pass subscription. All of that and I can’t even play the game! Been down for almost 15 hours now! How am I supposed to be a clan leader if I can’t even play the damn game.","userRegistered":"1555375761503","userCommentsCount":"8","userName":"reibuol","createdDate":"1568161658467","editedDate":"0","id":"673107","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673107","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8709544/","commentUrl":"/forum/en/comment/topic_673287/"},"strings":{"userRole":"","userId":"8709544","contentDraftJs":"","contentHtml":"I think it’s pretty amazing that with the money you make from your players you guys don’t have the 3 minutes it would take to respond to your players... we are your pay checks","userRegistered":"1564079104767","userCommentsCount":"11","userName":"BLACKLIGHT420","createdDate":"1568182187097","editedDate":"0","id":"673287","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_0.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673287","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8710069/","commentUrl":"/forum/en/comment/topic_673477/"},"strings":{"userRole":"","userId":"8710069","contentDraftJs":"","contentHtml":"I haven't been able to log in for the past 12 hours because it won't get past authentication. Why has there been no communication as to how they are going to fix this issue. I have spent more money on this game than I care to admit and I'm sure plenty other have too. There better be some serious compensation for this garbage.","userRegistered":"1559098090173","userCommentsCount":"1","userName":"ben.lake87","createdDate":"1568202401263","editedDate":"0","id":"673477","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673477","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8391737/","commentUrl":"/forum/en/comment/topic_673494/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"They have terrible communication. I have waited 2+ weeks for reply to their customer support email and the mods and even community managers, the ones hired to monitor this forum, dont do their job. They think since they are a foreign company, Israel, they dont have to monitor or do anything and just keep taking money. I recommend everyone reporting to Google that they are a fraud company at this point. Enough reports and they have to do something. ","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1568204311240","editedDate":"0","id":"673494","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673494","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7448208/","commentUrl":"/forum/en/comment/topic_673512/"},"strings":{"userRole":"Admin","userId":"7448208","contentDraftJs":"","contentHtml":"<p>Hello! We are sorry about the issues that have been taking place in the game yesterday and today. Our official reply has been posted right here: <a href=\"//plarium.com/forum/en/raid-shadow-legends/671_announcements/154185_issues-with-game--09-10---09-11-2019-/\" target=\"_blank\">https://plarium.com/forum/en/raid-shadow-legends/671_announcements/154185_issues-with-game--09-10---09-11-2019-/</a></p><br><p>We also invite you to visit our official Discord server for receiving the latest updates faster and for communicating with other players and moderators online: <a href=\"//discordapp.com/invite/mYKC5J6\" rel=\"nofollow ugc\" target=\"_blank\">https://discordapp.com/invite/mYKC5J6</a></p><br><p><br></p>","userRegistered":"1551274672430","userCommentsCount":"412","userName":"Cirilla","createdDate":"1568206490943","editedDate":"0","id":"673512","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fi.imgur.com%2fVNCVB4Z.png&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"673512","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8482676/","commentUrl":"/forum/en/comment/topic_673598/"},"strings":{"userRole":"","userId":"8482676","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Cirilla said:</div><br><blockquote><p>Hello! We are sorry about the issues that have been taking place in the game yesterday and today. Our official reply has been posted right here: <a href=\"//plarium.com/forum/en/raid-shadow-legends/671_announcements/154185_issues-with-game--09-10---09-11-2019-/\" target=\"_blank\">https://plarium.com/forum/en/raid-shadow-legends/671_announcements/154185_issues-with-game--09-10---09-11-2019-/</a></p><br><p>We also invite you to visit our official Discord server for receiving the latest updates faster and for communicating with other players and moderators online: <a href=\"//discordapp.com/invite/mYKC5J6\" rel=\"nofollow ugc\" target=\"_blank\">https://discordapp.com/invite/mYKC5J6</a></p><br><p><br></p></blockquote>There have been posts on this forum about being kicked off of the discord for complaining about poor support. I'm not sure about other players, but all I really want is a real response from the developers whenever an in game submission is sent. What is the point of submitting errors and suggestions in game when all we get are auto responses that don't address what was said and then get closed a week later with no conclusion. It's not like they are too busy fixing lag issues or buffing weak units, so they should be able to respond within a day of a report being sent.","userRegistered":"1563240977180","userCommentsCount":"60","userName":"Umbreeyoree","createdDate":"1568222945903","editedDate":"0","id":"673598","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1500.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673598","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8391737/","commentUrl":"/forum/en/comment/topic_674084/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"<p>Update on the refund request for the items, energy and gems wasted due to freezing. </p><p>\"The purchases were added to your account successfully and spent afterwards.</p><br><p>A refund can be granted only if a player didn't spend the purchased items.</p><p>You can still request a refund from the Play Store directly. Make sure to specify the reason why you want a refund so that your request is processed in a timely manner.\"</p><br><p>So pretty much they arent doing anything to compensate for the actual money spent<br><br></p>","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1568302421603","editedDate":"1568302444170","id":"674084","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"674084","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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We are very sorry that the game is still not stable as we would like it to be. This has to do with specifics of certain devices and their compatibility with the game. The reason why it is taking a while to fix things is that we do need to conduct proper investigations, detect possible causes of these instabilities, find the ways to reproduce them and then start working on the fixing campaign. But we are on it, I assure you. If possible, please reopen the ticket that you already have adding all the details that could help us - the type of your device, relevant screenshots/videos, the circumstances under which these freezes take place, etc. This will help us a lot. Thank you.","userRegistered":"1551274672430","userCommentsCount":"412","userName":"Cirilla","createdDate":"1566906806357","editedDate":"0","id":"664757","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fi.imgur.com%2fVNCVB4Z.png&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"664757","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8391737/","commentUrl":"/forum/en/comment/topic_664806/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"I have been on they close it out and no explanation. I have lost actual kidney I have spent on the game using my energy and gems I have bought.  I do appreciate the response here nothing else. I have the most up to date S8+, I have screenshots of when it froze for a few and I have reported everytime that it has happened. I have gone 6+ days without response on most of my tickets in","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1566915991927","editedDate":"0","id":"664806","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"664806","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8391737/","commentUrl":"/forum/en/comment/topic_666547/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"<p>@cirilla @Marius</p><br><p>So, no response yet when you told me to and o went to redeem my lifesteal set and it froze multiple times causing half of my equipment to be gone. I am talking with Google to get full refunds on all purchases since there is 6+.days without answer from support and 1 full month of freezing. *Update* I have froze up 5 times in a row while using energy that I bought, this is ridiculous about how long this game breaking but is taking to fix, I have lost actual money along with others and I am going to push the issue for full refund from this game and stop supporting it</p>","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1567180537327","editedDate":"1567237053857","id":"666547","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"666547","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8153587/","commentUrl":"/forum/en/comment/topic_668732/"},"strings":{"userRole":"","userId":"8153587","contentDraftJs":"","contentHtml":"How is possible many players to have same issues :freezing, and you say is some devices, when both ios and android is affected by this freeze,i have a galaxy s9+ you want to say is not compatible with this game? How about that guy with iPhone xs max who's getting daily game freeze same incompatibility?should i switch to a galaxy s2 maybe is more compatible and the iPhone uaers switch to iPhone 4s-5s?","userRegistered":"1551702892987","userCommentsCount":"6","userName":"HDM","createdDate":"1567492835113","editedDate":"0","id":"668732","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/2120.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"668732","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8391737/","commentUrl":"/forum/en/comment/topic_668971/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"<p>Here is my report to Google play since it's been months now with the freezing issue and over a week waiting for a reply to what Cirilla told me what to do.</p><br><p>Hi,</p><br><p>Thank you for contacting Google Support. Greetings for the day!</p><br><p>This email is in reference to the concern you are facing with the game. I'm Namy, one of the email support representatives and I’ll be looking into this case.</p><br><p>Thank you for providing the screenshots with us.</p><br><p>I would like to inform, we've reported the issue to our dedicated team. Our team will further review it and in case they found any violation of Google's Policy, they'll do the needful further.</p><br><p>Thanks for your time, patience and cooperation!</p><br><p>Thanks!</p><p>Namy</p><p>The Google Support Team</p>","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1567515775950","editedDate":"1567516179237","id":"668971","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"668971","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8685746/","commentUrl":"/forum/en/comment/topic_669026/"},"strings":{"userRole":"","userId":"8685746","contentDraftJs":"","contentHtml":"Game is constantly requiring a \"Re Log-in\" when adding or removing characters from the vault and game has crashed a number of times requiring a reboot during battles..................... any fixes forthcoming ?","userRegistered":"1567191881343","userCommentsCount":"6","userName":"d heaps","createdDate":"1567521141227","editedDate":"0","id":"669026","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://lh3.googleusercontent.com/-hTOtl0XcoI4/AAAAAAAAAAI/AAAAAAAAAAA/ACHi3rf-1WyG2qa1ZG8AscfbqrSwckfJDg/photo.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"669026","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8391737/","commentUrl":"/forum/en/comment/topic_669129/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"<p>It's been 2+ months with the freeze and crash with almost 0 feedback from the support, I wouldnt expect a fix anytime soon. And the lack of them monitoring their forums page as well, gotta love foreign companies that love just money</p><p>d heaps said:</p><br><blockquote>Game is constantly requiring a \"Re Log-in\" when adding or removing characters from the vault and game has crashed a number of times requiring a reboot during battles..................... any fixes forthcoming ?</blockquote><br>","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1567531537543","editedDate":"1567742517520","id":"669129","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"669129","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8391737/","commentUrl":"/forum/en/comment/topic_671003/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"Not yet, I am attempting to see if I can, they actually replied within 9 hours of when I sent the email, and it's not just energy I post legendary vamp gear due to the freezing as well, that cost me $19 to get","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1567787633537","editedDate":"0","id":"671003","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"671003","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8391737/","commentUrl":"/forum/en/comment/topic_671596/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"They havent responded yet, dont think they will, shame, cause technically legal actions could be taken against the company for a lot more than I have spent ","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1567889518323","editedDate":"0","id":"671596","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"671596","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8361174/","commentUrl":"/forum/en/comment/topic_672957/"},"strings":{"userRole":"","userId":"8361174","contentDraftJs":"","contentHtml":"I was logged out after doing a dungeon and the reason was that I lost connection. I have been unable to log back into the game and I don't see any thing addressing this on the forums. I just get a \"Connection Error: Server connection failed\" message. I'm assuming it is in fact something regarding the games servers, though I didn't see anything in-game talking about them going down. The rest of the error message says to check my internet connection and try again, but that is not the issue as my internet is working perfectly. Not sure what's up here.","userRegistered":"1559058848497","userCommentsCount":"11","userName":"Darius","createdDate":"1568135611023","editedDate":"0","id":"672957","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/nords/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"672957","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8702975/","commentUrl":"/forum/en/comment/topic_672971/"},"strings":{"userRole":"","userId":"8702975","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Darius said:</div><br><blockquote>I was logged out after doing a dungeon and the reason was that I lost connection. I have been unable to log back into the game and I don't see any thing addressing this on the forums. I just get a \"Connection Error: Server connection failed\" message. I'm assuming it is in fact something regarding the games servers, though I didn't see anything in-game talking about them going down. The rest of the error message says to check my internet connection and try again, but that is not the issue as my internet is working perfectly. Not sure what's up here.</blockquote>Same here, i've been trying to connect to the game for the past hour and every time it gives me the \"CONNECTION ERROR\".","userRegistered":"1395407291960","userCommentsCount":"1","userName":"Hysterion","createdDate":"1568136478417","editedDate":"0","id":"672971","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1510.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"672971","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8707255/","commentUrl":"/forum/en/comment/topic_672975/"},"strings":{"userRole":"","userId":"8707255","contentDraftJs":"","contentHtml":"<p>Likewise...I get:</p><br><p>AutheticateCmd [ CmdException \"t\":AuthenticateExtended \"e\":2846 \"h\":5 \"s\":1 \"a\":False ] [WebException \"w\":ProtocolError \"h\":526 ] [v1.11.2</p><br><br>(and some other stuff)<br>","userRegistered":"1567358570557","userCommentsCount":"1","userName":"quasimortal","createdDate":"1568136591723","editedDate":"1568137083903","id":"672975","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"672975","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8475152/","commentUrl":"/forum/en/comment/topic_672999/"},"strings":{"userRole":"","userId":"8475152","contentDraftJs":"","contentHtml":"<p>Same here connection error for hours!</p><br>","userRegistered":"1561882616927","userCommentsCount":"6","userName":"vuhuythinh","createdDate":"1568138466013","editedDate":"0","id":"672999","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"672999","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8647543/","commentUrl":"/forum/en/comment/topic_673107/"},"strings":{"userRole":"","userId":"8647543","contentDraftJs":"","contentHtml":"Would love some kind of response to this. Even if you aren’t sure why, please enlighten us! I’ve spent more money on this game than I’d like to admit, and I have an active battle pass subscription. All of that and I can’t even play the game! Been down for almost 15 hours now! How am I supposed to be a clan leader if I can’t even play the damn game.","userRegistered":"1555375761503","userCommentsCount":"8","userName":"reibuol","createdDate":"1568161658467","editedDate":"0","id":"673107","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673107","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8709544/","commentUrl":"/forum/en/comment/topic_673287/"},"strings":{"userRole":"","userId":"8709544","contentDraftJs":"","contentHtml":"I think it’s pretty amazing that with the money you make from your players you guys don’t have the 3 minutes it would take to respond to your players... we are your pay checks","userRegistered":"1564079104767","userCommentsCount":"11","userName":"BLACKLIGHT420","createdDate":"1568182187097","editedDate":"0","id":"673287","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_0.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673287","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8710069/","commentUrl":"/forum/en/comment/topic_673477/"},"strings":{"userRole":"","userId":"8710069","contentDraftJs":"","contentHtml":"I haven't been able to log in for the past 12 hours because it won't get past authentication. Why has there been no communication as to how they are going to fix this issue. I have spent more money on this game than I care to admit and I'm sure plenty other have too. There better be some serious compensation for this garbage.","userRegistered":"1559098090173","userCommentsCount":"1","userName":"ben.lake87","createdDate":"1568202401263","editedDate":"0","id":"673477","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673477","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8391737/","commentUrl":"/forum/en/comment/topic_673494/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"They have terrible communication. I have waited 2+ weeks for reply to their customer support email and the mods and even community managers, the ones hired to monitor this forum, dont do their job. They think since they are a foreign company, Israel, they dont have to monitor or do anything and just keep taking money. I recommend everyone reporting to Google that they are a fraud company at this point. Enough reports and they have to do something. ","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1568204311240","editedDate":"0","id":"673494","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673494","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7448208/","commentUrl":"/forum/en/comment/topic_673512/"},"strings":{"userRole":"Admin","userId":"7448208","contentDraftJs":"","contentHtml":"<p>Hello! We are sorry about the issues that have been taking place in the game yesterday and today. Our official reply has been posted right here: <a href=\"//plarium.com/forum/en/raid-shadow-legends/671_announcements/154185_issues-with-game--09-10---09-11-2019-/\" target=\"_blank\">https://plarium.com/forum/en/raid-shadow-legends/671_announcements/154185_issues-with-game--09-10---09-11-2019-/</a></p><br><p>We also invite you to visit our official Discord server for receiving the latest updates faster and for communicating with other players and moderators online: <a href=\"//discordapp.com/invite/mYKC5J6\" rel=\"nofollow ugc\" target=\"_blank\">https://discordapp.com/invite/mYKC5J6</a></p><br><p><br></p>","userRegistered":"1551274672430","userCommentsCount":"412","userName":"Cirilla","createdDate":"1568206490943","editedDate":"0","id":"673512","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fi.imgur.com%2fVNCVB4Z.png&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"673512","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8482676/","commentUrl":"/forum/en/comment/topic_673598/"},"strings":{"userRole":"","userId":"8482676","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Cirilla said:</div><br><blockquote><p>Hello! We are sorry about the issues that have been taking place in the game yesterday and today. Our official reply has been posted right here: <a href=\"//plarium.com/forum/en/raid-shadow-legends/671_announcements/154185_issues-with-game--09-10---09-11-2019-/\" target=\"_blank\">https://plarium.com/forum/en/raid-shadow-legends/671_announcements/154185_issues-with-game--09-10---09-11-2019-/</a></p><br><p>We also invite you to visit our official Discord server for receiving the latest updates faster and for communicating with other players and moderators online: <a href=\"//discordapp.com/invite/mYKC5J6\" rel=\"nofollow ugc\" target=\"_blank\">https://discordapp.com/invite/mYKC5J6</a></p><br><p><br></p></blockquote>There have been posts on this forum about being kicked off of the discord for complaining about poor support. I'm not sure about other players, but all I really want is a real response from the developers whenever an in game submission is sent. What is the point of submitting errors and suggestions in game when all we get are auto responses that don't address what was said and then get closed a week later with no conclusion. It's not like they are too busy fixing lag issues or buffing weak units, so they should be able to respond within a day of a report being sent.","userRegistered":"1563240977180","userCommentsCount":"60","userName":"Umbreeyoree","createdDate":"1568222945903","editedDate":"0","id":"673598","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1500.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673598","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8391737/","commentUrl":"/forum/en/comment/topic_674084/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"<p>Update on the refund request for the items, energy and gems wasted due to freezing. </p><p>\"The purchases were added to your account successfully and spent afterwards.</p><br><p>A refund can be granted only if a player didn't spend the purchased items.</p><p>You can still request a refund from the Play Store directly. Make sure to specify the reason why you want a refund so that your request is processed in a timely manner.\"</p><br><p>So pretty much they arent doing anything to compensate for the actual money spent<br><br></p>","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1568302421603","editedDate":"1568302444170","id":"674084","entityId":"123477","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"674084","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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