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Re-Login Errors 25.02.2019

Re-Login Errors 25.02.2019

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MariusAdmin
Feb 25, 2019, 10:3602/25/19
09/04/17
2696

Re-Login Errors 25.02.2019

Hello, everyone!


We've noticed an increased number of errors in the game that leads to the Re-login prompt over the course of 24 hours. We are currently investigating the issue and will fix it ASAP. Thank you for your patience.



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15k
Comments
12
Comments
Feb 25, 2019, 17:5402/25/19
01/28/19
2
I have the same problem yet at my end it says I have no internet connection although everything else on my Samsung edge works fine. Pls extend the event due to this error.
Feb 25, 2019, 20:3002/25/19
01/17/19
862
Same. Impossible to log in. :/
Feb 25, 2019, 21:2002/25/19
Feb 25, 2019, 21:21(edited)
01/13/19
30
Ни чего страшного , подождём 




Feb 25, 2019, 21:2902/25/19
02/13/19
5

several hours later and the situation only worsens

Feb 25, 2019, 21:3202/25/19
Feb 25, 2019, 21:32(edited)
01/17/19
862
Честно говоря, не вижу уже смысла спамить ТП принтскринами. Выкидывает и требуется более 5 попыток, чтобы перелогиниться. 
Feb 25, 2019, 23:0302/25/19
10/07/18
10
Lost a boss key without actually getting beyond the loading screen. Glad I spent gems farming to do more boss damage 
Feb 26, 2019, 06:0602/26/19
01/26/19
1
Been 4 days since I was last able to login, I have tried clearing the cache, deleting data and reinstalling all of which have failed. Still been unable to sign into my account. 
Feb 26, 2019, 07:0702/26/19
01/28/19
2

Woke up this morning only to find it has got worse. Freezing on upgrading artifacts too.

Feb 26, 2019, 18:0102/26/19
01/29/19
1
3 days since I managed to log in. Tried everything but nothing helps
Feb 27, 2019, 14:2502/27/19
02/08/19
39
Same here, everytime I finish a fight I get kicked ....
Feb 28, 2019, 04:5302/28/19
02/28/19
1
plarium said:

Been 4 days since I was last able to login, I have tried clearing the cache, deleting data and reinstalling all of which have failed. Still been unable to sign into my account. 
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MariusAdmin
Feb 28, 2019, 09:2102/28/19
09/04/17
2696

The issues above are not related to the Re-login errors that were mentioned in the original post. Those, fortunately, have been fixed by now! Further issues should be directed to Bug Reports or Support tickets.


On the matter of inability to login: check if you can download the update bundles. If it seems like you are getting stuck try to update the game while using a different network (public wifi, mobile Internet if possible, a different ISP), according to Support this has resolved the issue for a number of players. Failing that, please submit a ticket to Support with a more detail description of the issue.


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