All Categories

Downtime Compensation

Downtime Compensation

Search
Feb 8, 2019, 14:3402/08/19
02/29/16
2647

Downtime Compensation

Enjoy these free gifts as our apology to you

Some of you may have experienced issues recently when attempting to play Raid.

To put your mind at ease - don’t worry, it’s not a problem with your game. We had some server issues, and that’s our fault, not yours.

To apologize for the inconvenice, we’re giving everyone some FREE gifts:

  • 250 Energy
  • 1-Day +100% XP Boost
  • 2 Clan Boss Keys

The Clan Boss Keys will be added directly, while the other items will be sent to your Inbox.

We hope this makes up for the situation, and we hope you continue enjoying to play Raid for a long time to come.

We’ll see you in the Arena.


- Plarium

Views
5k
Comments
10
Comments
Feb 8, 2019, 14:5702/08/19
02/03/19
13

Thumps up for the compensation

Now i really would appreciate when you implement a clear ingame message befor server maintenance. Just got kick out from clanboss out of nowhere again. That is really annoying .


Feb 8, 2019, 15:2502/08/19
01/29/19
4
A fair compensation. Thumbs up to the devs 👍
Feb 9, 2019, 00:3902/09/19
09/01/18
50
Nice pretty fair compensation.
Feb 21, 2019, 11:1002/21/19
02/01/19
1
Thanks for the energy, but honestly how long can that last while unscheduled maintenance still occurring, I've lost that 250 energy 2 days after and continues today.
MariusAdmin
Feb 22, 2019, 12:3402/22/19
09/04/17
2719
There has been no unscheduled maintenance without a chat-wide warning, most certainly not today.
Feb 24, 2019, 09:1202/24/19
09/16/18
7

Marius, this is slightly off-topic, but is there a way that scheduled maintenance could be really clearly communicated outside of the game, such as in Discord and here on the forums?


The forums are very quiet, as very few people use them. Maybe a revamp is needed, alongside a maintenance schedule at the top, or something like that.


Cheers.
MariusAdmin
Feb 25, 2019, 08:4702/25/19
09/04/17
2719
Hey, Lokhor. We are not going to use the Forums yet, they are always visited by a small part of the community. But we are looking into ways of making announcements more obvious.
Mar 3, 2019, 03:2303/03/19
05/13/19
1
I totally agree some form of message would be appreciated. Last server matinence caught me unaware while on the splash screen going into CB perhaps a 10 - 15 minute warning
Apr 5, 2019, 07:1004/05/19
02/24/19
7
Стабильность по прежнему хромает( вы бы хоть раз в неделю давали компенсацию,пока со стабильностью не разберетесь,а то частые вылеты и потери ключей на клан боссе а также потеря энергии как то негативно сказываются.
MariusAdmin
Apr 8, 2019, 11:4404/08/19
09/04/17
2719
Snegodik said:

Стабильность по прежнему хромает( вы бы хоть раз в неделю давали компенсацию,пока со стабильностью не разберетесь,а то частые вылеты и потери ключей на клан боссе а также потеря энергии как то негативно сказываются.
Серьезных проблем со стабильностью сервера не наблюдалось, поэтому есть смысл обратиться в службу поддержки. Там, возможно, найдут причину проблемы!
The topic is locked. You cannot post comments.