All Kabam players can transfer their Havens to Plarium.com

7 Replies
Anne Bonnie
Administrator
10 March, 2017, 4:34 PM UTC

Dear players!


As you know, we have recently closed our game on Kabam server. All Kabam players can transfer their Havens to Plarium.com.


If you haven’t done that yet for some reason, but have a verified email linked to your Kabam account, we will send you an email with further instructions. Please follow the steps from our letter to regain access to your Haven. It will only take a few minutes to continue your progress on a new server.


If you have an account on Plarium.com with the same email as on Kabam, we have already transferred your account and you only need to login to get access to it. Go to this page: https://plarium.com, and login using your email and password. If you have an account, but don’t remember your password, you can request password reset under the login form.


If you don’t have an access to your Kabam email, or you logged in via Facebook, please contact our Support Team for further assistance. Make sure to specify your kabam ID or in-game coordinates. Then, the Support Team could find your account in the database and help you with its transfer https://plariumsupport.zendesk.com/hc/en-us/requests/new


UTC +0:00
jmoxley2
Moderator
11 March, 2017, 2:28 PM UTC
Thnx for the information I'll pass it on as several players still having trouble getting their accounts moved for some reason, I've told several to get in touch with support, but many just have no faith in support with their past history. 
John Your Friendly Moderator
UTC +0:00
Alyona Kolomiitseva
Community Manager
13 March, 2017, 12:28 PM UTC
jmoxley2 said:

 but many just have no faith in support with their past history. 
Too bad. Only Support can help then to regain access to their Havens right now. Unfortunately, there are no other options.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
piratebob69
3 April, 2017, 1:03 PM UTC
This situation is no excuse, many players have in fact been alienated by plarium and their lack of forethought in expecting problems with the server change over. I have lost alot of team members and friends in the game due to a lack of proper preparation. As far as filing support tickets they have failed in that aspect as well, here it is over a month later and still no responses or corrections to the players accounts so that they can return to the game. Pathetic to say the least, if Plarium is unable to manage their servers and the mergers then why did they waste everyone's time with this. Plarium should have either let the original kabam players sign in with their original credentials and direct them to information change page before continuing or left the game at kabam.
UTC +8:00
Alyona Kolomiitseva
Community Manager
4 April, 2017, 9:23 AM UTC
piratebob69 said:

This situation is no excuse, many players have in fact been alienated by plarium and their lack of forethought in expecting problems with the server change over. I have lost alot of team members and friends in the game due to a lack of proper preparation. As far as filing support tickets they have failed in that aspect as well, here it is over a month later and still no responses or corrections to the players accounts so that they can return to the game. Pathetic to say the least, if Plarium is unable to manage their servers and the mergers then why did they waste everyone's time with this. Plarium should have either let the original kabam players sign in with their original credentials and direct them to information change page before continuing or left the game at kabam.
Hi! In this situation we could not leave the server on Kabam. All players, that cannot login, should contact Support. If there's no answer, I recomment checking Spam folder.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
piratebob69
4 April, 2017, 12:52 PM UTC
Alyona Kolomiitseva said:

piratebob69 said:

This situation is no excuse, many players have in fact been alienated by plarium and their lack of forethought in expecting problems with the server change over. I have lost alot of team members and friends in the game due to a lack of proper preparation. As far as filing support tickets they have failed in that aspect as well, here it is over a month later and still no responses or corrections to the players accounts so that they can return to the game. Pathetic to say the least, if Plarium is unable to manage their servers and the mergers then why did they waste everyone's time with this. Plarium should have either let the original kabam players sign in with their original credentials and direct them to information change page before continuing or left the game at kabam.
Hi! In this situation we could not leave the server on Kabam. All players, that cannot login, should contact Support. If there's no answer, I recomment checking Spam folder.
Many have already tried this and quiet a few of my friends have contacted me for help with this matter, unfortunately its looking like no one is home so to speak when it comes to responses. I am aware that support has been dealing with an overwhelming amount of support tickets but when the few that have received any sort of reply it simply leads to a dead end or ticket closed situation
UTC +8:00
Alyona Kolomiitseva
Community Manager
5 April, 2017, 10:25 AM UTC
piratebob69 said:


Many have already tried this and quiet a few of my friends have contacted me for help with this matter, unfortunately its looking like no one is home so to speak when it comes to responses. I am aware that support has been dealing with an overwhelming amount of support tickets but when the few that have received any sort of reply it simply leads to a dead end or ticket closed situation
You can PM me and send the ticket IDs of players, who received no response. And I will check their status :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
piratebob69
5 April, 2017, 2:52 PM UTC
Thank you, i will be in touch shortly
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