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Feb 14, 2018, 18:2802/14/18
09/09/14
7

Why I am leaving the game.

I recently had a bug.  specifically I clicked on an offensive prize and  it went.  Lo and behold it actually sent the offensive troops to a defensive prize.  I know what I did and saw.   This game seems to get more and more bugs every day.  You have to click things ten times to get them to work, you  click on the adviser and instead  get  prestige and the list goes on. 


I posted this problem in bugs and got told it does not exist and the thread was closed.  I opened another one saying no this realy happened, again I was told it did not and the thread was closed  -  see close the thread no more complaints and responses.


I contacted the administrator Agent Pavel directly letting him know it really happened and to at least reverse the attack and we can see if it happens again, he simply ignored my message.  


So I will leave Plarium and take my weakly donations with me.  Excellent customer service and a great way to stay in business.  I am also going to let my buddies know and I suspect they will also leave.  


Last but not least I am going to contact my CC company to have the charges I paid reversed as this bug basically means the game does not work as advertised.  i suspect that will finally get someone's attention.


Lets see if the admins delete this or not.
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Comments
18
Comments
Feb 14, 2018, 18:3002/14/18
01/06/17
1

Well that is not very cool.  


Hopefully someone will fix this before you leave.
CrowbarModerator
Feb 14, 2018, 21:3602/14/18
03/07/16
2340

masterkinkster said:

I posted this problem in bugs and got told it does not exist and the thread was closed. I opened another one saying no this realy happened, again I was told it did not and the thread was closed - see close the thread no more complaints and responses.

An approach that I disagree with, which is why I tried to provide one possible explanation. From what I see, that thread is still open.

masterkinkster said:

I contacted the administrator Agent Pavel directly letting him know it really happened and to at least reverse the attack and we can see if it happens again, he simply ignored my message.  

Don't hold my word for it, but I think that they've mentioned somewhere that their private messages are disabled. I can't offer you a different communications channel, except contacting the Support, but I wouldn't be hopeful about that. Sorry.

masterkinkster said:

Last but not least I am going to contact my CC company to have the charges I paid reversed as this bug basically means the game does not work as advertised. i suspect that will finally get someone's attention.

I don't think it will, but all the better for all of us if it does.

Feb 14, 2018, 22:4602/14/18
09/09/14
7
I thought all support was now through the forum?  It seems very hard to find that support page.
Feb 14, 2018, 22:4702/14/18
09/09/14
7
I just checked the thread crowbar - it was closed Pavel even says he is closing it in his post.
Feb 14, 2018, 23:0302/14/18
09/09/14
7
I tried to submit a big report on the link you posted but if you choose bug report it sends you to the forums.  I do see the original thread open now and responded to it.
CrowbarModerator
Feb 15, 2018, 00:4402/15/18
03/07/16
2340

I saw what he wrote, but I never saw it closed. As for the support link, yes, it's not for bugs. I don't know if there are any viable options for this. Like I said, I'm not really hopeful about contacting the Support.

Feb 15, 2018, 02:5102/15/18
09/09/14
7

"In another case, the topic will be closed since any bugs related to the troops tracking system have not bee found. "

CrowbarModerator
Feb 15, 2018, 09:5502/15/18
03/07/16
2340

Like I said: I saw what he wrote, but it wasn't locked at any time that I looked. Otherwise, I wouldn't be able to respond and I wouldn't unlock what an agent has locked.

Feb 21, 2018, 18:5902/21/18
09/08/14
2

I think I am also leaving.  I don't like the new bug handling system.  Suggestions are locked so you can not make any - basically, this is a great money making operation for plarium....  time to kick the habit. 


We won;t even mention the bug that appeared with the flash upgrade so you have to play in full screen or click each thing a million times

Time to find a new addiction..


Mar 1, 2018, 21:4503/01/18
02/29/16
2647

Hello, Captain. I understand your feelings. Unfortunately, sometimes lags described by you happen in the game. Such graphical glitches occur due to our game engine imperfect. We all know that browsers don't like Adobe Flash Player anymore, and, naturally, lags in the game are the results of this conflict between Flash Player and browsers.

Unfortunately, we can't fix the game engine so for now, and such visual problems may occur from time to time. But currently, our developers are working on a brand new engine for our games, so hopefully, with its release, we'll get rid of all lags and glitches in the game. 

Mar 4, 2018, 15:5603/04/18
Mar 4, 2018, 16:10(edited)
11/04/15
349

When attacking RED Prizes I always switch the filter to only display offense and hide defense

There is no 'bug' which can send your units to the wrong prize, but it is easy to click on the wrong prize, especially if you have other stuff going on in the backgound which causes to screen to lag, flash, redraw or refresh
This often happens if you attack more than one prize, when the first raid hits the screen redraws


Losing your units is NOT a total loss because they are added to your 'bank' balance and 90% - 96% will be repaid with your next big payout
Many players deliberately sacrifice their units at the 'wrong' prizes to build their bank and super-charge their next payout, but best to do this with normal infantry and fleet units. Never send special units to die at prizes because we do not fully understand their resource value


p.s. If you need to send Suggestions etc then use a different Forum. I use Stormfall Forum and Facebook Forums because this game is being allowed to die on plarium servers.
The evidence for this is overwhelming, so ignore all denials from the plarium propaganda machine


Mar 7, 2018, 04:5403/07/18
Apr 17, 2018, 07:30(edited)
02/20/17
184

I've worked both defense and offensive prizes at the same time.  In doing so more than once I have noticed a mission I am currently targeting becomes the wrong type mission after I have selected to send troops at it.  Not always and I think it may have to do with timing of selection.


What I've noticed is this.  I'm selecting troops for say a defensive mission.  The offense hits their prize and in the background the LH does it's little shift thing.  Meanwhile the troops I just told to go on defense suddenly get thrown on the offense mission that now slid into the defensive slot.  Or something to that effect.  A bit hard to describe but yes if you are not paying attention sometimes you will be left going. "What the beans?"


The game itself is pretty lame duck.  I can't blame anyone that leaves given the continual bugs, flaws, and annoyances in programming features let alone the vulgarity, rudeness, and general poor attitude sometimes encountered from other players.  Don't forget to add in the lack of any decent game guides letting you know things like how battle works, or the difference between money player and free time investor.  Should we even mention the plague of alts that infest the game?

 If you do exit stage right please be sure to post your coords and leave your troops on the beach!  I'm sure someone will benefit from your absence.



(3/7/2018)  Just had it happen.  To anyone trying to replicate the error try starting with your lowest prizes and work your way up.  Attack them as fast as possible with enough to kill them.  It happend to me on my fifth send as the other troops were hitting their missions.

and a second time that I managed to get a screenie of in case the time delay between return and sent troops helps.  Though I had hit the mission shown returning after I selected the other mission and still hadn't finished selecting all the units and pressing send.  I had selected a level 13 offensive mission not the safe haven it sent them too.


Mar 9, 2018, 08:1303/09/18
01/02/15
10
toggit said:

When attacking RED Prizes I always switch the filter to only display offense and hide defense

There is no 'bug' which can send your units to the wrong prize, but it is easy to click on the wrong prize, especially if you have other stuff going on in the backgound which causes to screen to lag, flash, redraw or refresh
This often happens if you attack more than one prize, when the first raid hits the screen redraws


Losing your units is NOT a total loss because they are added to your 'bank' balance and 90% - 96% will be repaid with your next big payout
Many players deliberately sacrifice their units at the 'wrong' prizes to build their bank and super-charge their next payout, but best to do this with normal infantry and fleet units. Never send special units to die at prizes because we do not fully understand their resource value


p.s. If you need to send Suggestions etc then use a different Forum. I use Stormfall Forum and Facebook Forums because this game is being allowed to die on plarium servers.
The evidence for this is overwhelming, so ignore all denials from the plarium propaganda machine



Mar 16, 2018, 20:5403/16/18
02/18/15
7
every time they put up 20 raids i suffer so much lag the game is unplayable  i have stopped buying rube's  and am now giving up after 3 years on the game. Thank you to the new owners you have saved me a fortune 
Mar 17, 2018, 12:4403/17/18
02/20/17
184
Ye fergot to let the rest of us know ye coords!
Apr 12, 2018, 06:0004/12/18
04/30/16
6

Those that say there is no bug that can send your units to the wrong prize, until it happens to you, you can't say that. I to have had it happen, sent an attack to a defensive prize and chose all defensive units, when I got the report it had changed to an offensive. 

 I have been in this game a very long time and I know how easy it is to make a mistake and send the wrong units to the prize but I do know, this bug is there and does happen, it's happened to me. Just as there is a bug, that has happened to me, where I had an attack going to a presidio, clicked the capture tab on the presidio, the screen opened up showing the Presidio No. ,Coords, along with all your units below , I chose my units to use in the attack, not only did I double check but I triple checked. This was a presidio attack, a very large one at that I made sure as I always do.  I watched it go toward the presidio, then get the report, and was shocked to see my attack went to a Bastion???? I'm sitting there bewildered as to how this can happen. So all this double and triple checking, making sure what I was sending was to the correct presidio was done for nothing. The game changed it.

 This game has bugs, major ones. Then the joke is when you submit a ticket to support. Support is a joke. They do nothing but read from a scripted book. Nothing will ever be corrected by support, they just say, buy your units back. HAHA, your kidding me. These bugs that happen, that cause players to lose major units, are like a slap in the face and then the worse slap is when support does nothing, as usual. But I've learned there is no sense in ever contacting support because they will never do a thing about an issue, correct anything, send anything to the developers. I think they get these tickets in, then just delete them. Just as I had a manager in here tell me on another occasion that a ticket had never been sent in on a another incident, but I keep all the emails and proved to them that there was indeed a ticket submitted, and what their response was, so they did indeed receive it, responded and then told the mgr. a fib.

There is another bug that will take your units out of your harbor. I've seen many people have this happen to them. It's happened to me. I have my harbor at level 26 so everything I train goes to my harbor. I hadn't used my units in a couple of days after being sick, but even though it's a level 26, I still for some reason out of habit, check at least every hour to secure my units. Well upon checking this time, over half my offensive units were out, Plague ships, HMS , juggernauts, SOTL, etc... luckily I caught it and secured them. This wasn't the case for a team mate. Had an auto crew hider on, also checks as much as I do, to make sure units are always secured and he went to get something to drink. He was away for 5 minutes and when he came back, every unit he had was out, and his haven had mysteriously been attacked and he lost everything. Well he submitted a ticket only to get that slap in the face telling him nothing could be done but he could buy them back. Also had this happen to a member last night,  So tell me, how does your units just jump out of the harbor? Then when they do just jump out, how is it that someone is always around to raid your haven  when you haven't been raided in quite some time. IT's just another tactic to get a player to lose their units, because Plarium wants you to buy them back. Spend that money.  It's also a way to lose your players. I have known players leave the game over this units jumping out of the harbor thing. This has to be happening internally because ships don't just jump out by themselves.


So in so much as others say there is none of these bugs, there are, because they have happened to me and others.