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Feb 21, 2018, 18:5102/21/18
09/08/14
2

suggestions locked

I can't post something new to suggestions.  How is that useful?


The customer service for this game has gone downhill in the last few months.  All they want to do is take our money.


The game is really going down the tubes.
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CrowbarModerator
Feb 21, 2018, 19:3202/21/18
Mar 4, 2018, 15:21(edited)
03/07/16
2334

aemtparieisenberg said:

I can't post something new to suggestions.  How is that useful?

It's not, but - personally - I find it more honest like this than when it was open and almost completely ignored by the company.

Bug reports seem to be handled more quickly now, although I'm not sure if always appropriately. The reports being public does help other players, as well as the one reporting it (if the rest of us respond before the agents do), although I'm unhappy that we can only make those reports live. What happens when you need to post your units or some other "private" haven data? There should be a private option as well.

Feb 22, 2018, 01:0702/22/18
09/08/14
2
I believe they sold some or all of the game to the Russians.  My guess is the customer service went downhill then.  They still seem to be based in Israel though.