OLD BOT Havens Re-awaken????

42 Replies
xox123
23 August, 2017, 12:04 PM UTC

Thanks for the update.  Since we have the attention of a Company representative, could you please give us guidelines that we can use to determine what may be suspicious behavior for a bot in the game?  That would help tremendously.  Putting in a ticket and calling it "suspicious behavior" hasn't gotten the expected responses from support.  Support does not respect most of the player's concerns; and that's a documented fact.


Please define "suspicious behavior" for bots.and the turn around time for a response from support--a real person response and not the robotic automatic messaging.  Recall it is the company, not the players, that created the bots, control the bots, program the bots.  So surely Plarium can give the players some idea about what to look for and how to report it.


I also suggest that Plarium begin an official bug report for increased transparency for these type of situations.  It might alleviate players reporting Plarium, too, as "suspicious behavior".







Sergey Kryvorotchenko said:





Hello, Captains!


Be sure we are fighting with bots in the game and we try to take measures each time when we face such accounts.


We're aware that recently some suspicious accounts got a temporary protection. Unfortunately, it's an annoying coincidence. Please note that we don't protect such accounts from any attacks.


Soon their protection will finish and the bubbles will disappear. We apologize for this situation.


Let me also remind you that if you suspect someone of being a bot, please forward your requests to our Support Team and our specialists will take appropriate actions.



Happy Hunting!


UTC -5:00
Azhaar Laghari
23 August, 2017, 5:16 PM UTC
xox123 said:

Thanks for the update.  Since we have the attention of a Company representative, could you please give us guidelines that we can use to determine what may be suspicious behavior for a bot in the game?


Don't waste your time.
UTC +5:00
Kaptain Kidd
24 August, 2017, 5:34 PM UTC

Greetings pirates 

Different CM 

Same old song and dance so save your breath here 

Cheers
UTC +7:00
Sergey Kryvorotchenko
Community Manager
25 August, 2017, 7:10 AM UTC

xox123 said:


Thanks for the update.  Since we have the attention of a Company representative, could you please give us guidelines that we can use to determine what may be suspicious behavior for a bot in the game?  That would help tremendously.  Putting in a ticket and calling it "suspicious behavior" hasn't gotten the expected responses from support.  Support does not respect most of the player's concerns; and that's a documented fact.

Please define "suspicious behavior" for bots.and the turn around time for a response from support--a real person response and not the robotic automatic messaging.  Recall it is the company, not the players, that created the bots, control the bots, program the bots.  So surely Plarium can give the players some idea about what to look for and how to report it.

I also suggest that Plarium begin an official bug report for increased transparency for these type of situations.  It might alleviate players reporting Plarium, too, as "suspicious behavior".

Hi there!

There is no exact definition of "suspicious behavior". But, as a rule, you can identify bot accounts by following points:

1) The Haven has a strange name. For example "5dyro6";

2) There is a line of such Havens on the map;

3) All of these Havens have the same level and the same creation date.

If you see something similar in the game, please, don't hesitate to contact our Support Team. By the way, we try tracking bot-services in the game permanently and from time to time we block such accounts massively.   

Plarium Community Manager Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Plarium_Support
UTC +2:00
matchy
25 August, 2017, 1:16 PM UTC

So, it's been 4 days - and the bots are still bubbled up? 


Any updates?
UTC +5:00
Crowbar
Moderator
25 August, 2017, 1:56 PM UTC

matchy said:

So, it's been 4 days - and the bots are still bubbled up? 

Bubbles last a full week, don't they?
UTC +0:00
Mule
25 August, 2017, 7:38 PM UTC

Sergey Kryvorotchenko said:


alleviate players reporting Plarium, too, as "suspicious behavior".

Hi there!

There is no exact definition of "suspicious behavior". But, as a rule, you can identify bot accounts by following points:

1) The Haven has a strange name. For example "5dyro6";

2) There is a line of such Havens on the map;

3) All of these Havens have the same level and the same creation date.

If you see something similar in the game, please, don't hesitate to contact our Support Team. By the way, we try tracking bot-services in the game permanently and from time to time we block such accounts massively.   

So if you know how they are, and they are in line on the map, why you don't login and within a pair of hours you have catch all the bot accounts?

LOL. In three words: a- we -some. 
UTC +2:00
Sergey Kryvorotchenko
Community Manager
25 August, 2017, 8:47 PM UTC

Mule said:


Sergey Kryvorotchenko said:


alleviate players reporting Plarium, too, as "suspicious behavior".

Hi there!

There is no exact definition of "suspicious behavior". But, as a rule, you can identify bot accounts by following points:

1) The Haven has a strange name. For example "5dyro6";

2) There is a line of such Havens on the map;

3) All of these Havens have the same level and the same creation date.

If you see something similar in the game, please, don't hesitate to contact our Support Team. By the way, we try tracking bot-services in the game permanently and from time to time we block such accounts massively.   

So if you know how they are, and they are in line on the map, why you don't login and within a pair of hours you have catch all the bot accounts?

LOL. In three words: a- we -some. 

As I said before, we try to block such accounts massively via our automatically system. And also we ask you to help us reporting such accounts to our Support. Be sure, we're fighting bots in the game but we cannot block all of them at once.

Plarium Community Manager Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Plarium_Support
UTC +2:00
Snowgoon
25 August, 2017, 10:49 PM UTC

Sergey Kryvorotchenko said:


As I said before, we try to block such accounts massively via our automatically system. And also we ask you to help us reporting such accounts to our Support. Be sure, we're fighting bots in the game but we cannot block all of them at once.

These bots have already been blocked by support many times and always find a way to re-activate - obviously, this should not be possible, but hackers are driving double-decker busses through loopholes in your code and security

Why weren't these havens 'flagged' so that alarms would ring when they try to login again? ... or at least keep a list?

We should not need to report them because support should ALREADY have full details and coordinates

Some of the more sophisticated bots are using Whirlpools to move around the map, and some have joined brotherhoods. Those bots that are building units are known to be winning rubies from prize tournaments
Hanging on in quiet desperation is the English way - Pink Floyd - http://prnt.sc/dv923b
UTC +0:00
Mule
25 August, 2017, 11:30 PM UTC
yawn
UTC +2:00
Azhaar Laghari
26 August, 2017, 4:45 PM UTC
Sergey Kryvorotchenko said:


As I said before, we try to block such accounts massively via our automatically system. And also we ask you to help us reporting such accounts to our Support. Be sure, we're fighting bots in the game but we cannot block all of them at once.

The harvest havens/bots have been reported so many times, the internet ran out of keystrokes.
UTC +5:00
ASH
26 August, 2017, 5:07 PM UTC

Sergey Kryvorotchenko said:


Hello, Captains!


Be sure we are fighting with bots in the game and we try to take measures each time when we face such accounts.


We're aware that recently some suspicious accounts got a temporary protection. Unfortunately, it's an annoying coincidence. Please note that we don't protect such accounts from any attacks.


Soon their protection will finish and the bubbles will disappear. We apologize for this situation.


Let me also remind you that if you suspect someone of being a bot, please forward your requests to our Support Team and our specialists will take appropriate actions.



Happy Hunting!


lol, These things have been reported to support over and over with no results.  Coincidence??? Ha.
UTC +6:00
Sergey Kryvorotchenko
Community Manager
28 August, 2017, 7:40 PM UTC

Guys, we try fighting bots in the game. But unfortunately, that is not always simple.

Plarium Community Manager Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Plarium_Support
UTC +2:00
Azhaar Laghari
31 August, 2017, 4:02 AM UTC

Sergey Kryvorotchenko said:


Guys, we try fighting bots in the game. But unfortunately, that is not always simple.

When we see whirlpools where bot/HH lines used to be, then we will give you some credence. Until then, same old jargon by another CM.


It is simple, destroy them so we can all play on a level field.
UTC +5:00
Crowbar
Moderator
31 August, 2017, 9:04 AM UTC

Azhaar Laghari said:

When we see whirlpools where bot/HH lines used to be, then we will give you some credence. Until then, same old jargon by another CM.

I like the idea, but I don't think it'll happen. Even if you delete your account, your havens on all the maps of all the games you've played will remain.

UTC +0:00
Kaptain Kidd
31 August, 2017, 6:04 PM UTC

Greetings pirates 

Sergey please spare us the song and dance 

This problem  has been on going for the 2 yrs i have been playing  pirates 

It has been reported numerous times and nothing I repeat nothing has been done Ever 

You might want to try to peddle your wares some wheres else 

None believe any thing will ever be done about this or any of the other known problems here 

The Cm says please report this to support and everything remains the same in the end  Status quo for Plarium games 

Cheers 
UTC +7:00
Icy
Moderator
4 September, 2017, 1:41 AM UTC
Azhaar Laghari said:

Sergey Kryvorotchenko said:


Guys, we try fighting bots in the game. But unfortunately, that is not always simple.

When we see whirlpools where bot/HH lines used to be, then we will give you some credence. Until then, same old jargon by another CM.


It is simple, destroy them so we can all play on a level field.
 I love this idea. Delete the haven and delete the account out of plariums servers. Argument sake a script runs this and it accidently deletes an actual person. Setup a delay on being deleted off the servers. 
UTC -4:00
Blasphemy
Moderator
5 September, 2017, 1:23 PM UTC
Icy said:

Azhaar Laghari said:

Sergey Kryvorotchenko said:


Guys, we try fighting bots in the game. But unfortunately, that is not always simple.

When we see whirlpools where bot/HH lines used to be, then we will give you some credence. Until then, same old jargon by another CM.


It is simple, destroy them so we can all play on a level field.
 I love this idea. Delete the haven and delete the account out of plariums servers. Argument sake a script runs this and it accidently deletes an actual person. Setup a delay on being deleted off the servers. 
thats was suggested and denied *sighs*
I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
UTC +2:00
Icy
Moderator
5 September, 2017, 3:12 PM UTC
Can't see the logic in denying it.  When whirlpools were created all the level 2s were wiped out. Which proves the ability is there. Inactives can be wiped from the map but banned havens aren't?
UTC -4:00
freedominpa
10 September, 2017, 5:17 PM UTC

This game has become a bad joke. Plarium must be getting very desperate for money...most recent offer today:

$7.96 for 500 etchings, 12k+ rubies, 30 days worth of time boosters and assorted ships, resources, whirlpools, etc, etc.

I've never seen so much goodies offered for such little monies!

But guess what? I'm not buying any, and i'm willing to bet alot of other players are not buying any either!

This is a FREE online game...we should all treat it as such...save your money for food and beer!


Plarium might pay attention to fixing problems in game when the cash flow drops significantly!

UTC +7:00
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