When Will You ?

3 Replies
bruscinoboris
10 February, 2017, 11:12 AM UTC

Hello

When will you optimise this game, instable, lag? ( 16go ddr/ CPU 4.8Ghz r9-290x Windows 10 etc...) (EDIT: However all "special effect" are disable)


When will you disable the message "inactivity"? (inssuportable)


When will you stop spoil the game with all comercial message?


Cordially.


PS: Optimise, optimise, optimise... This is the first reason for the departure of persons Why you don't use external support for this game, stop use browser, or setup module to tweak the performance!

Pas de trace pas de témoin
UTC +1:00
Alyona Kolomiitseva
Community Manager
10 February, 2017, 11:36 AM UTC

There can be many reasons why the lags occur.

The issue can be on your PC/browser/router/Internet provider/CDN/our server/etc.


To understand the reason of lag, we need some additional information. You can help us to investigate your case if you do the following:


1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6


2. Access Network tab http://screencast.com/t/rRKZ9T9bsG


3. Try to access the game


4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g


5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.


6. Send this information to our Support Team: http://support.plarium.com/Tickets/Submit/.


They will help you to understand the reason of your lags and will help you to fix them.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Azhaar Laghari
10 February, 2017, 8:52 PM UTC

bruscinoboris said:


Hello

When will you optimise this game, instable, lag? ( 16go ddr/ CPU 4.8Ghz r9-290x Windows 10 etc...) (EDIT: However all "special effect" are disable)


I have no lag or drop outs. I use Chrome, downloaded directly from Google. No extensions. There are four plugins, disable all but Flash. Clear cache daily checking boxes 1, 2, 3, 4, 7, 8, only. This method clears flash LSOs as well so no need to mess with the flash control panel.

I can play in here and watch a movie on Opera at the same time with no lag or buffering on either browser. I-5 gen 4, 8 gigs of ram, win 10, nothing disabled to speak of in Win 10.
UTC +5:00
Crowbar
Moderator
11 February, 2017, 10:03 AM UTC

The game is resource hungry. A computer with a decent amount of memory (and, a bit less important, not too slow processor) is needed. A friend upgraded and it solved a lot of game problems for him. I'd suggest at least 8GiB of memory (although that also depends a bit on the operating system that you're using).

The less memory your system has, the more frequent restarts are needed. And by "restarts" I mean "completely close the browser, wait a few seconds (for the disk to stop buzzing), then start it again".

UTC +0:00
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