Game Crash?

2 Replies
JohnPaulJones
26 December, 2016, 2:12 PM UTC
Is anyone else having problems playing the game right now? I logged in this morning for a few minutes, it was incredibly laggy and unresponsive.  I couldn't send any messages in game or in chat, then the game creashed.  Now I just keep getting a message "oops something is wrong, please try again" when trying to log in.  Ive already cleared browser and all that nonsense.
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Blasphemy
Moderator
26 December, 2016, 3:34 PM UTC

have you tried clearing the browsing data?


I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
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Alyona Kolomiitseva
Community Manager
27 December, 2016, 2:06 PM UTC

If you're still experiencing loading issues, please do the following:


1) Try to clear your browser cache to make sure that all the game files which are saved by your browser on your computer are replaced with new ones, containing the new game information. Please press Ctrl+Shift+Del to access the menu from which you can clear your browser’s cache. Then reload the page. In most situations it helps.


2) Make sure your Flash player is up to date.


3) Try to access the game from another browser or another PC if it's possible.


4) Try installing Browsec VPN extension for your browser.


5) If it doesn't help, please follow this instruction:


1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6


2. Access Network tab http://screencast.com/t/rRKZ9T9bsG


3. Try to access the game


4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g


5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.


6. Send this information to our Support Team: http://support.plarium.com/Tickets/Submit/.


They will help you to understand the reason of your loading issues and will help you to fix them.


Also please let us know if the issue is resolved.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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