RE: Game Hackers--A formal response from a Plarium company respresentative....who, when, where???

165 Replies
xox123
9 November, 2016, 4:05 PM UTC

So, when is an official representative from Plarium going to provide a formal response to player concerns?  Specifically, the concern of hackers who have breeched program securities in the game.


The circular logic provided in the forums hasn't forwarded this issue to any resolution.


First the moderators will not moderate the posts in the threads.  Surely they have the ability and access to deleting unrelated posts in a thread...bothersome.  Rather than keeping threads on topic, some actually participate and encourage the digressions in the threads.


Second, we are told nothing is wrong but as the days pass, we are also informed that Plarium can't monitor everything (take that as a broad sweeping term)...so how do they know when something is or isn't working according to design?  They don't; they depend on players, and yet treat the players rather badly.  Hope everyone in the game understands that your money has been deemed worthless, your experience and knowledge of the game ignored.


Third we are told not to spam support, but in order for support to "find" what we can see so obviously as the end user, we are then told to give support all the information and YET, we are then told that support prioritizes according to numbers of complaints, support tickets, etc....what?  I can't be alone in wondering the logic in this.  This one is just as insulting as the initial response in the forums.


One thing is sure, Plarium  will not or cannot provide community interactions with the people that really support it--us, the players.

UTC -5:00
ArchAngel
9 November, 2016, 4:12 PM UTC

Well. you just wait till Trump finishes ISIS, then he will go against RUAL. In any case that will happen earlier than any reaction from plarium.


More and more people frustrated quitting the game. More people not spending any money at all on the game.


The future is bright!


No $ for cheats

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bernd
9 November, 2016, 5:30 PM UTC

it is terrible, i see Players quit all over the map ... plarium lets the game die and laughs at us stupid Players who payed them the last months ...



and now we can Count down to this russian CM posting here: "no cheating at all, please Report all bots to the Support but we can not give you any Information about wether we have done something or not, because we must protect the privacy of that non-human Players you reported."

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Blasphemy
Moderator
9 November, 2016, 5:53 PM UTC

bernd said:


it is terrible, i see Players quit all over the map ... plarium lets the game die and laughs at us stupid Players who payed them the last months ...



and now we can Count down to this russian CM posting here: "no cheating at all, please Report all bots to the Support but we can not give you any Information about wether we have done something or not, because we must protect the privacy of that non-human Players you reported."

Alyona is not a Russian, she is from Ukraine 

another thing even she has to follow the rules of the game as the Moderators do

She just has more power here, but she still has rules....


If you aren't happy with something then like we've said many times

message support, complaining here will get you nowhere 



http://support.plarium.com/enpirates/Tickets/Submit/Step1/23

I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
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bernd
9 November, 2016, 6:04 PM UTC

Blasphemy said:


Alyona is not a Russian, she is from Ukraine 

another thing even she has to follow the rules of the game as the Moderators do

She just has more power here, but she still has rules....


If you aren't happy with something then like we've said many times

message support, complaining here will get you nowhere 



http://support.plarium.com/enpirates/Tickets/Submit/Step1/23


so if i send a ticket to the Support asking them to give me Information what has been done so far against that three bot-BH's, will they give me this Information then?

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Blasphemy
Moderator
9 November, 2016, 6:08 PM UTC

I don't know, Plarium states that they have 100%  privacy of players 

that if someone is banned that is only shared among plarium and the players banned 
I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
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bernd
9 November, 2016, 6:12 PM UTC

Blasphemy said:


I don't know, Plarium states that they have 100%  privacy of players 

that if someone is banned that is only shared among plarium and the players banned 

And thats the Problem, let's say they have banned some of These bots (which i doubt as they are still producing troops even with being blockaded by real Players which should be impossible anyway) - why should they share this Information with a non human-bot only? This rule makes sense for human Players, but this Situation right now is completly different to everything what has happened so far.



Why should Players send tickets if they can't find out wether something has been done afterwards or not.


I know for example lots of tickets about that "message"-bug were sent during the last weeks/months, but the bug is still there .....

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Blasphemy
Moderator
9 November, 2016, 6:19 PM UTC

The mail bug is a whole different issue, it's coded in the game, and they are having problems with it...


but anyway, i have nothing further to say about plarium giving notices about the bots/and banned accountsthey won't share this info  


I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
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User Deleted
10 November, 2016, 1:03 AM UTC
bernd said:

so if i send a ticket to the Support asking them to give me Information what has been done so far against that three bot-BH's, will they give me this Information then?

you will get answer from support only if you have questions about spending money in the game.......for other things don't expect any response.....
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Alyona Kolomiitseva
Community Manager
10 November, 2016, 11:26 AM UTC

The official reply was already given multiple times. No need to create new threads on the same topic. As I said before, our game is secure against cheats. No one can obtain Units, in-game currency, Resources or Items in an unfair way. You can receive them only for your in-game activity or in-app purchases. 

There are no working cheats that give you free Units/Rubies for Pirates. If someone claims he has one, he is spreading false information. If someone shares such programs, it's usually phishing that is aimed to get your game login and password (steal your account), and it doesn't work the way they claim it to work.

You might have probably heard about another program that is a bot program. It has the same functions as the game client. We ban for using it, but it can't give any advantages. It is a substitution of the game client, and you can do many game activities using it. But nothing beyond that.


Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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pillepopel
10 November, 2016, 12:40 PM UTC

Alyona Kolomiitseva said:


The official reply was already given multiple times. No need to create new threads on the same topic. As I said before, our game is secure against cheats. No one can obtain Units, in-game currency, Resources or Items in an unfair way. You can receive them only for your in-game activity or in-app purchases. 

There are no working cheats that give you free Units/Rubies for Pirates. If someone claims he has one, he is spreading false information. If someone shares such programs, it's usually phishing that is aimed to get your game login and password (steal your account), and it doesn't work the way they claim it to work.

You might have probably heard about another program that is a bot program. It has the same functions as the game client. We ban for using it, but it can't give any advantages. It is a substitution of the game client, and you can do many game activities using it. But nothing beyond that.


you dont ban for using it, shiv is active and so are all his bots from three BH's, this Statement is a joke ... also controling thousands of bots can't give any Advantage?!?!


Here are the facts: you dont ban for blackmailing, you dont ban for using third Party Software.

UTC +0:00
Blasphemy
Moderator
10 November, 2016, 2:07 PM UTC

pillepopel said:


Alyona Kolomiitseva said:


The official reply was already given multiple times. No need to create new threads on the same topic. As I said before, our game is secure against cheats. No one can obtain Units, in-game currency, Resources or Items in an unfair way. You can receive them only for your in-game activity or in-app purchases. 

There are no working cheats that give you free Units/Rubies for Pirates. If someone claims he has one, he is spreading false information. If someone shares such programs, it's usually phishing that is aimed to get your game login and password (steal your account), and it doesn't work the way they claim it to work.

You might have probably heard about another program that is a bot program. It has the same functions as the game client. We ban for using it, but it can't give any advantages. It is a substitution of the game client, and you can do many game activities using it. But nothing beyond that.


you dont ban for using it, shiv is active and so are all his bots from three BH's, this Statement is a joke ... also controling thousands of bots can't give any Advantage?!?!


Here are the facts: you dont ban for blackmailing, you dont ban for using third Party Software.

Didn't pirates blackmail? I don't find an issue with blackmailing, unless you did it and paid them to stop attacking, then you are a fool..

they came in and trolled the map fired up the players here in every brotherhood and caused a huge riot among players...

I have yet seen any brotherhood here get together and actually do something about these guys....

Every BH among this platform hates them, yet hide behind a pixel account crying cheaters....

How many Bh's are against Rual? ( time to stop crying and put your heads together and fight like pirates ) 

If you want them gone then be the reason they ran with their tails between their legs 

Stop waiting for plarium to do something they said more than once they wont do............



I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
UTC +2:00
pillepopel
10 November, 2016, 2:32 PM UTC

Blasphemy said:


Stop waiting for plarium to do something they said more than once they wont do............



Thank you, this is the first Statement from a plarium employee that states the truth, thats all the thread-creator asked for.

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Blasphemy
Moderator
10 November, 2016, 2:47 PM UTC

if you get enough brotherhoods together and used a good strategy then you will have a chance, sitting on a forum and whining about cheats 

is getting the solution here nowhere, Ive heard many times they are after the top brotherhoods on the map,

you can't tell me the 15 top bh's on the map don't have the offense to rip and do some damage

****

and how many lower Bh's here have the same issue and want them gone?? 

you don't wanna go against cheaters, but they have put up a thread already of the next victims 

and then the next after that? ( you may not wanna fight with cheaters but one way or another eventually you will have too )  
I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
UTC +2:00
pillepopel
10 November, 2016, 2:52 PM UTC

Blasphemy said:


if you get enough brotherhoods together and used a good strategy then you will have a chance, sitting on a forum and whining about cheats 

is getting the solution here nowhere, Ive heard many times they are after the top brotherhoods on the map,

you can't tell me the 15 top bh's on the map don't have the offense to rip and do some damage

****

and how many lower Bh's here have the same issue and want them gone?? 

you don't wanna go against cheaters, but they have put up a thread already of the next victims 

and then the next after that? ( you may not wanna fight with cheaters but one way or another eventually you will have too )  

sorry, i wont give a single marauder for wiping out the defense of 150 bot accounts which can be replaced by 150 new ones the next day.


but i get your Point, as soon as the other BH's start using supporting tools, too it will be a fair game again.

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Blasphemy
Moderator
10 November, 2016, 3:07 PM UTC

More like 120 in the one Rual BH 

and many are inactive right now... i have like 4 of them blocked

so you don't wanna kill pixel troops such as marauders, yet will come in here daily and cry about them?


( Look i understand nobody wants to attack them and lose troops because of the rumors of them cheating,

but nothing is being taken serious, and working "together" just seems to be an easier solution )  




I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
UTC +2:00
ArchAngel
10 November, 2016, 3:20 PM UTC

Blasphemy tells you that you are all cowards.  You should get together, burn 5 trillion offense against bots that produce any quantity of troops in no time ... then you buy your losses back with rubies and Blasphemy and plarium will have their next party with free drinks, dead laughing:  "Look, I called them cowards and now money flows in again ..."


"Coward" and "stupid" are two very different things, Blasphemy, learn it.
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Blasphemy
Moderator
10 November, 2016, 3:30 PM UTC

that's not what i said...

but i am done talking.....


I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
UTC +2:00
piratei
10 November, 2016, 5:11 PM UTC

Alyona Kolomiitseva said:


As I said before, our game is secure against cheats. No one can obtain Units, in-game currency, Resources or Items in an unfair way. You can receive them only for your in-game activity or in-app purchases. 

There are no working cheats that give you free Units/Rubies for Pirates. If someone claims he has one, he is spreading false information. If someone shares such programs, it's usually phishing that is aimed to get your game login and password (steal your account), and it doesn't work the way they claim it to work.

You might have probably heard about another program that is a bot program. It has the same functions as the game client. We ban for using it, but it can't give any advantages. It is a substitution of the game client, and you can do many game activities using it. But nothing beyond that.


 ,,It has the same functions as the game client" and ,,it can't give any advantages". Really?

I can't open 100 accounts in 5 seconds in my browser, but cheaters can. I can't import/export multiple accounts, but cheaters can. I can't control everything on all 100 havens from 1 browser window, but RuAL can. I don't have autogenerator button in my client, but cheaters have one. I don't have attack simulator in google chrome window, but shiv have. My client don't have statistics, but russian have. I can't auto-exchange resources, but they can, i can't auto-hide my troops forever for free, but they can... Should i continue?

So, you are saying that's ok to use third party software instead of Plarium game client? Maybe i should post the links directly here,  so everybody can download, test and use it. Eventually you can help us to translate it's interface from russian to EN, FR, IT or GE. That way everybody will have a fair chance.


Be carefull Alyona, we are talking about people's REAL money here, do not forget that. 

LE: And Plarium did nothin' yet, still working 1 min ago.

http://prntscr.com/d5lvlu

UTC +2:00
OneLastTrip
11 November, 2016, 12:05 AM UTC

Blasphemy said:


pillepopel said:


Alyona Kolomiitseva said:


The official reply was already given multiple times. No need to create new threads on the same topic. As I said before, our game is secure against cheats. No one can obtain Units, in-game currency, Resources or Items in an unfair way. You can receive them only for your in-game activity or in-app purchases. 

There are no working cheats that give you free Units/Rubies for Pirates. If someone claims he has one, he is spreading false information. If someone shares such programs, it's usually phishing that is aimed to get your game login and password (steal your account), and it doesn't work the way they claim it to work.

You might have probably heard about another program that is a bot program. It has the same functions as the game client. We ban for using it, but it can't give any advantages. It is a substitution of the game client, and you can do many game activities using it. But nothing beyond that.


you dont ban for using it, shiv is active and so are all his bots from three BH's, this Statement is a joke ... also controling thousands of bots can't give any Advantage?!?!


Here are the facts: you dont ban for blackmailing, you dont ban for using third Party Software.

Didn't pirates blackmail? I don't find an issue with blackmailing, unless you did it and paid them to stop attacking, then you are a fool..

they came in and trolled the map fired up the players here in every brotherhood and caused a huge riot among players...

I have yet seen any brotherhood here get together and actually do something about these guys....

Every BH among this platform hates them, yet hide behind a pixel account crying cheaters....

How many Bh's are against Rual? ( time to stop crying and put your heads together and fight like pirates ) 

If you want them gone then be the reason they ran with their tails between their legs 

Stop waiting for plarium to do something they said more than once they wont do............



and I know where a haven is that is 7 weeks old and has only prizes in its diary, that being in the amount of about 6 million in prizes.  That is about 100k per day with no other significant activities.  How is that possible?


Thirty years ago we could log everyone who signed into any server, where they went inside the system, and any action they took,  Are you telling me that a former country of the Union of Soviet Socialist Republics are today not even able to match 30-year old western technology ?  Sorry, but I just have a hard time believing  that. 


Platitudes and nebulous answers are not worthy of money and are not a good use of the life GOD gave to intelligent people.  I used to buy things here. Now I do not and will not do so until I have some reason to believe the game has been secured from both a play and a pay standpoint. 

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