Bots - screens and coords

49 Replies
Icy
Moderator
7 November, 2016, 12:58 AM UTC

Icy said:


To centralize the efforts of those of you willing to help with the issue of BOTs. Please use this thread to post coordinates and screens of bots. This will simplify searching thru the multitude of threads. Please do not spam this thread with anger toward plarium, mods, or the CMs. 


To keep this thread on topic posts off topic will be removed.


Make sure these reports are also being reported to support. For proper action to take place support needs to be notified directly. 

SUPPORT



In advance thank you for your cooperation.





Guys please stay on topic. Arguing with those whom you believe are controlling the bots does not help the situation. If we want the bots dealt with then we need to ignore those distracting the cause and follow the workflow that has been laid out in front of us. 

             We know where the bots are take screens, capture the coords and report them to support(link above) Its okay if many people report the same haven
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Snowgoon
7 November, 2016, 3:07 PM UTC

Publishing the full list of 90 day logins would help identify the active bots, not just here but on all plarium.com games and servers

Other games and servers regularly publish this list so why not here?


http://prnt.sc/d46rwy


Even if it was not published, plarium should always monitor this list. Why give 20,000 rubies worth of rewards to bots?
Hanging on in quiet desperation is the English way - Pink Floyd - http://prnt.sc/dv923b
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Alyona Kolomiitseva
Community Manager
7 November, 2016, 3:29 PM UTC
Snowgoon said:

Publishing the full list of 90 day logins would help identify the active bots, not just here but on all plarium.com games and servers

Other games and servers regularly publish this list so why not here?


http://prnt.sc/d46rwy


Even if it was not published, plarium should always monitor this list. Why give 20,000 rubies worth of rewards to bots?
Unfortunately, we can't monitor all player logins. That's why we ask our players to report any suspicious activity to Support.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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cozey
13 November, 2016, 12:20 AM UTC

-755; -350   new bot taken over. 

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Maelyn
13 November, 2016, 9:02 PM UTC

http://imgur.com/a/chHI4


http://imgur.com/a/OdGdX


today i found this after logging all bigbigdata havens in the past. we will write to all leaders of this bhs, to warn them


so old (we thought banned) bots active again

no € for cheaters
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Palatine-Uvula
26 December, 2016, 10:04 PM UTC
Don't waste your time.  They don't care and are doing nothing about it.  They are being laughed at by RuAl as evidenced in this thread.
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Alyona Kolomiitseva
Community Manager
27 December, 2016, 1:55 PM UTC
We do care, we just ask our players to report violations to the proper channels :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Sil
27 December, 2016, 2:07 PM UTC
Palatine-Uvula said:

Don't waste your time.  They don't care and are doing nothing about it.  They are being laughed at by RuAl as evidenced in this thread.
I know.  since month nothing like this phrases....dead phrases cause nothing happened or is seeable for the us players. i can write my support tickets to you palatine - same result or another - maybe you will write me an answer :-) 
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User Deleted
27 December, 2016, 11:14 PM UTC

Alyona Kolomiitseva said:


We do care, we just ask our players to report violations to the proper channels :)

why when nothing happens with violators ?

each one reported by me is still active .......so one more time WHY?

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Palatine-Uvula
27 December, 2016, 11:38 PM UTC

Heaven help us if I become the recipient and answer giver to the problems we are facing in this game.  I think my button pushing and at times inflammatory comments pretty much tell you I don't have the right temperment for that.

Sil said:


Palatine-Uvula said:


Don't waste your time.  They don't care and are doing nothing about it.  They are being laughed at by RuAl as evidenced in this thread.
I know.  since month nothing like this phrases....dead phrases cause nothing happened or is seeable for the us players. i can write my support tickets to you palatine - same result or another - maybe you will write me an answer :-) 

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Alyona Kolomiitseva
Community Manager
28 December, 2016, 11:33 AM UTC
NightWolf said:

Alyona Kolomiitseva said:


We do care, we just ask our players to report violations to the proper channels :)

why when nothing happens with violators ?

each one reported by me is still active .......so one more time WHY?

We understand how important this issue is for our players. And we take all the necessary measures when we receive such reports. However, if you report them on forum, we can't react, because Support Team doesn't check the forum, and CMs cannot ban players in the game. That's beyond our power. All we can do is to help you with an advice on how to report them more efficiently. 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Maelyn
4 January, 2017, 9:40 AM UTC
I have heard also from other players, that they dont get answers too from the support for not bots requests. only the automatic answer. so its not only the prob of no support to bots, its more NO SUPPORT from Support - or the official plarium support is allready dead or closed. 
no € for cheaters
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Alyona Kolomiitseva
Community Manager
4 January, 2017, 11:50 AM UTC
Maelyn said:

I have heard also from other players, that they dont get answers too from the support for not bots requests. only the automatic answer. so its not only the prob of no support to bots, its more NO SUPPORT from Support - or the official plarium support is allready dead or closed. 
Support gives an answer to all players. If you know someone who didn't receive any reply, please give me the ticket ID.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
bernd
4 January, 2017, 3:21 PM UTC

Alyona Kolomiitseva said:


Maelyn said:


I have heard also from other players, that they dont get answers too from the support for not bots requests. only the automatic answer. so its not only the prob of no support to bots, its more NO SUPPORT from Support - or the official plarium support is allready dead or closed. 

Support gives an answer to all players. If you know someone who didn't receive any reply, please give me the ticket ID.


do you even read the comments here? we get answers, but the answers are standard/automatic - so worthless.
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Maelyn
4 January, 2017, 5:55 PM UTC

Alyona Kolomiitseva said:


Maelyn said:


I have heard also from other players, that they dont get answers too from the support for not bots requests. only the automatic answer. so its not only the prob of no support to bots, its more NO SUPPORT from Support - or the official plarium support is allready dead or closed. 
Support gives an answer to all players. If you know someone who didn't receive any reply, please give me the ticket ID.

http://plarium.com/forum/en/pirates-tides-of-fortune/deutscher-thread/33091_bots--bots--bots--

no comments to standard questions/comments of mods, that sound like never heard of that problem...or is this thread new? or the closed threads about this thema? alyona write me a message here, than i can give you ticket ids, where i only get an automatic answer.
no € for cheaters
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Blasphemy
Moderator
5 January, 2017, 1:00 PM UTC

ng this also Maelyn said:


Alyona Kolomiitseva said:


Maelyn said:


I have heard also from other players, that they dont get answers too from the support for not bots requests. only the automatic answer. so its not only the prob of no support to bots, its more NO SUPPORT from Support - or the official plarium support is allready dead or closed. 
Support gives an answer to all players. If you know someone who didn't receive any reply, please give me the ticket ID.

http://plarium.com/forum/en/pirates-tides-of-fortune/deutscher-thread/33091_bots--bots--bots--

no comments to standard questions/comments of mods, that sound like never heard of that problem...or is this thread new? or the closed threads about this thema? alyona write me a message here, than i can give you ticket ids, where i only get an automatic answer.

I understand your frustration and please remember the moderators here to play the game as you do, we aren't plariam just volunteers for plarium to give you logic gaming information, I do agree with alot of your thread in german area, but again all we can do is sound like a broken record,

We do work out of the forums to get them shut down too, even our request aren't always made, Seeing this had moved to other games now, I have a strong feeling something will be done... have a great week ...........

I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
UTC +2:00
Alyona Kolomiitseva
Community Manager
6 January, 2017, 11:57 AM UTC

bernd said:


Alyona Kolomiitseva said:


Maelyn said:


I have heard also from other players, that they dont get answers too from the support for not bots requests. only the automatic answer. so its not only the prob of no support to bots, its more NO SUPPORT from Support - or the official plarium support is allready dead or closed. 

Support gives an answer to all players. If you know someone who didn't receive any reply, please give me the ticket ID.


do you even read the comments here? we get answers, but the answers are standard/automatic - so worthless.

I do read the comments. It's started: "that they dont get answers too from the support for not bots requests. only the automatic answer." Automatic answer is sent to all tickets when our system receives them. I was asking about tickets that didn't receive a reply from Support. If you know some, please give me IDs. 

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Blasphemy
Moderator
6 January, 2017, 12:44 PM UTC
and please remember it takes at least 3 days for a reply that's not auto generated but they do reply, you aren't the only ones seeking help through support, most my emails to them don't get replied to but i get a message saying it's been viewed being about bots and such info can't be shared, that was the reply that is all i will get!!!  Do to plariums set rules....
I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
UTC +2:00
bernd
7 January, 2017, 10:10 AM UTC

Alyona Kolomiitseva said:



I do read the comments. It's started: "that they dont get answers too from the support for not bots requests. only the automatic answer." Automatic answer is sent to all tickets when our system receives them. I was asking about tickets that didn't receive a reply from Support. If you know some, please give me IDs. 


If you really read the comments, then maybe you can finally answer the question i asked permanently:


You claim you ban accounts for using third party Software - I ask how can we / you recognize that an account actually is played by third party software?



I'm waiting for your answer on this, if there is none, then it's clear that no account has been banned and submitting them is useless. Thanks in advance.

UTC +1:00
User Deleted
7 January, 2017, 8:35 PM UTC

Alyona Kolomiitseva said:


bernd said:


Alyona Kolomiitseva said:


Maelyn said:


I have heard also from other players, that they dont get answers too from the support for not bots requests. only the automatic answer. so its not only the prob of no support to bots, its more NO SUPPORT from Support - or the official plarium support is allready dead or closed. 

Support gives an answer to all players. If you know someone who didn't receive any reply, please give me the ticket ID.


do you even read the comments here? we get answers, but the answers are standard/automatic - so worthless.

I do read the comments. It's started: "that they dont get answers too from the support for not bots requests. only the automatic answer." Automatic answer is sent to all tickets when our system receives them. I was asking about tickets that didn't receive a reply from Support. If you know some, please give me IDs. 

Me , i didnt receive not even one reply from support and i reported dozens people with alts !!!  good enough?

they are all still active......
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