Customer Support - Loss of Troops due to the discussion on recent banned accounts

24 Replies
picframer
29 October, 2016, 10:27 PM UTC

I would start off by saying I am not one to complain, I found Tides Of Fortune a while back, fell in love with the game and being retired it has been a great pass time, I feel I am in an amazing BH with great members, I have invested a considerable amount of money to support the game and yes speed up advancement, buy defense to protect our assets etc.


I would be considered a novice gamer I suppose but I do know a fair amount about what is possible in game and what may be a situation that should be looked into.


This related to troops lost due to some type of hack/glitch/exploit that has been discussed at length here in the forum, we were informed by the community manager the accounts in question had been banned, it was suggested we file a ticket with support for troops lost at our Presidio’s by the accounts in question, provide details and screen shots. I have done all this including a link to the thread in our forum to assist the support person.


I am very disheartened to have been informed today, I will not be receiving any of the defensive troops back that I lost as a result of these malicious accounts, doesn’t really seem fair but as I said, I love the game and will play until my last Bonnie sets sail, I will however never put another cent into this game or any other as a result of how this was handled. I honestly didn’t think I was asking for too much.


[#IPA-318-83234]:


http://plarium.com/forum/en/pirates-tides-of-fortune/game-discussion/31044_on-the-edge-of-quitting-the-game-due-to-massive-cheating-and-hacking


Hello Andrew,


I have examined the screenshots and can confirm that the results of these two battles were calculated properly.

According to the Refund Policy, troops which were lost not due to a game irregularity outside of normal gameplay, primarily as the result of a documented bug or server error are not considered valid for the reimbursement.


You can find more information about our Reimbursement Policy by visiting our community page: http://plarium.com/#/doc/refund/


Don't get discouraged, you can always revive your lost units for a significantly reduced price at the Surgeon.


If there is anything else that we can help you with, don't hesitate to contact us.


Best Regards,

no € for cheaters
UTC +4:00
User Deleted
29 October, 2016, 11:27 PM UTC

look like they didn't understand you

you got answer how everything is well calculated in the battle , but obviously that was not your problem 

your problem was battle with malicious accounts and losses due fighting against MALICIOUS ACCOUNTS

i would try to explain them that one more time 

hope you will get your troops back bro


NO $ for cheats

UTC +1:00
Blasphemy
Moderator
30 October, 2016, 2:58 AM UTC

Nightwolf has a point, please make sure you write them back remind them of the events of the game, they might have not heard of whats has been happening... keep trying and let us know



I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
UTC +2:00
pillepopel
30 October, 2016, 1:38 PM UTC

Blasphemy said:


remind them of the events of the game, they might have not heard of whats has been happening... keep trying and let us know




thats a bad joke, so nobody of them knows whats going on despite hundreds of complaints?
UTC +0:00
Blasphemy
Moderator
30 October, 2016, 3:05 PM UTC

As Alyona has mentioned in a recent post here

no exploits and cheats were applied. That could be the reason why they declined the refund request

I do not know why the recent players of the game was banned that part was not said...

please do not flame the messenger im just repeating what was said to me...  

I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
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кила
30 October, 2016, 6:41 PM UTC

)))))))) Are not used in combat troops drug preparation)

and you understand nothing ((((((((((

for you to return if everything was fair.

For each island participated in the fight we can answer our islands .This is a no bots .and plarium knows it.

))))))))в бою не использовались войска полученные незаконным способом )

вы так и поняли ничего((((((((((

за что вам возвращать если все было честно .

За каждый остров участвовавший в бою мы можем ответить -это наши острова .Это не боты .И plarium это знает.

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AdamKrab
30 October, 2016, 6:44 PM UTC

Why rebuild? Let's zero out the server - I even agree to me now zeroed account - Captains, let's start the game first !!! Plarium - Give new server !!!


Зачем восстанавливать? Давайте обнулим сервер - я даже согласен чтоб мне сейчас обнулили аккаунт - Капитаны давайте начнем игру сначала !!! Плариум - Даешь новый сервер!!! 

/
UTC +2:00
кила
30 October, 2016, 6:51 PM UTC

Мы от вас не уйдем))) с вами весело)

We will not leave you to have fun with you))))

UTC +0:00
AdamKrab
30 October, 2016, 6:56 PM UTC

We love tears whiners, just because of them that we remain on the server ..... Let's go away only when all will smile.


Мы любим слезы нытиков , только из-за них мы и остаемся на сервере ..... Уйдем только тогда , когда все будут улыбаться.

/
UTC +2:00
Rellik
30 October, 2016, 7:29 PM UTC
AdamKrab said:

We love tears whiners, just because of them that we remain on the server ..... Let's go away only when all will smile.


Мы любим слезы нытиков , только из-за них мы и остаемся на сервере ..... Уйдем только тогда , когда все будут улыбаться.

if they make another server would you play on the English side? because i think id love to have a fair chance to compete and destroy you all  
UTC +0:00
AdamKrab
30 October, 2016, 7:40 PM UTC

Rellik said:


AdamKrab said:


We love tears whiners, just because of them that we remain on the server ..... Let's go away only when all will smile.


Мы любим слезы нытиков , только из-за них мы и остаемся на сервере ..... Уйдем только тогда , когда все будут улыбаться.

if they make another server would you play on the English side? because i think id love to have a fair chance to compete and destroy you all  

Do you remember that Arnold said at this point?


Ты помнишь что сказал Арнольд в этот момент?



"Commando"
/
UTC +2:00
Rellik
30 October, 2016, 7:44 PM UTC

Hasta la vista, baby



UTC +0:00
AdamKrab
30 October, 2016, 7:47 PM UTC

Rellik said:


Hasta la vista, baby



No, he said, "you remember I promised to kill you last ..... and so - I lied '


Нет , он сказал " помнишь я обещал убить тебя последним? .....так вот - я солгал "

/
UTC +2:00
FPAA
30 October, 2016, 7:50 PM UTC

Rellik said:


if they make another server would you play on the English side? because i think id love to have a fair chance to compete and destroy you all  

Дня доброго!

Конечно. Это было бы интересно, динамично и сложно. А мы сложностей не боимся;)


Good day!

Of course. It would be interesting, dynamic and challenging. And we are not afraid of difficulties)
 

UTC +0:00
Rellik
30 October, 2016, 7:52 PM UTC

I dont think plarium is reliable to make another server, they can't control the bots on the servers they have

meaning all the games
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nsf1
30 October, 2016, 7:56 PM UTC
Rellik said:

Hasta la vista, baby



No, i think he said: I am in ,,Total control" But he was not :D
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Rellik
30 October, 2016, 8:00 PM UTC
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Rellik
30 October, 2016, 8:05 PM UTC

AdamKrab said:


Rellik said:


Hasta la vista, baby



No, he said, "you remember I promised to kill you last ..... and so - I lied '


Нет , он сказал " помнишь я обещал убить тебя последним? .....так вот - я солгал "

yeah wrong movie, you are talking about commando

i didn't get into that movie  
UTC +0:00
Rellik
30 October, 2016, 8:12 PM UTC

i was thinking The Terminator 


UTC +0:00
nsf1
30 October, 2016, 8:25 PM UTC
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