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On the edge of quitting the game due to massive cheating and hacking

525 Replies
CaptChuckles
26 October, 2016, 12:50 PM UTC

Blasphemy said:


One of the russians shared the link of russian plarium forum, the same screenshot among many more from that BH along with others on that server, many many SS of kills, they brag of the kills on their server so i do believe the ss above is accurate 

I don't think the question is the accuracy of the report in depicted, it's how the offence lost 86% of troops against what shows as zero defence. 

Everyone here keeps telling us to do our jobs and believe me we are,

everything you guys tell us we bring it back to our CM we work with, 

links are saved and sent, screen shots are taken, 

You are being heard 

You should save yourself some time by making a sticky post outlining what moderators actually do in the forums. 
Then when asked for information outside of that remit - refer people to the sticky.

Your responsibilities end at a certain point and you don't have control of what happens to information once you have passed it to the next level and some folks don't seem to realise this.
It would however calm the waters a little if Plarium could give a some kind of positive response to situations arising, the lack of feedback is becoming damaging.

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Alyona Kolomiitseva
Community Manager
26 October, 2016, 1:10 PM UTC

Guys, I understand your confusion. New players came to the server and actively attacking others. I understand that some of you may think they are cheating. However, only the investigation can show if they are playing fair or not. 

I have passed their details to our in-game security team, and they will check if there's anything suspicious about them.

Also I'd like to tell you that we run a security script daily. It identifies all suspicious activity on a server. If it finds something, it notifies in-game security specialists. This script is always evolving, so there's no way to hide from it.

I can assure you that this case will be carefully investigated. 

EDIT: We have already checked some players of RuAl a few days ago and found no violations. Today we will check more.



Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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pillepopel
26 October, 2016, 1:19 PM UTC

Crowbar said:


What if they really did buy all the rubies? This means it wasn't cheating, but Plarium cannot publish this info (not even to us, mods), because player's spendings are private info.

What kind of answer would you expect if this is truly the case?

Disclaimer: This is a hypothetical question. I have no idea if these guys are cheating or overspending, nor am I taking sides. As an out-of-server mod, I have no interest on either side.


Knowing the biggest coiners in the game i highly doubt that Rual has 160 Players who spend even more then those coiners. Even the guys who spend thousands of Dollars dont use their fleet for first-wave attacks on presidios or bastions and they dont attack big every week, so Rual has to have 160 millionairs on their Team.


If this really should be the case, we all can start to play the lottery, because the possibility of winning is higher then the possibility of 160 millionairs combining their efforts to play plarium pirates ...

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Inessa
26 October, 2016, 1:20 PM UTC

Hi guys

You accuse us of being that we have a lot of troops. They are absolutely honest. It's not in thousands of dollars, not hacking. We are on the ru server  play more than 2 years. We well know how to play. And you either learn or do not cry.

You've seen the screenshots from the ru server , it's true, there really is such army. And we came here to fight the same armies. Because we know how.


Привет, ребята

Вы обвиняете нас в том что у нас много войск. Они абсолютно честные. Тут дело не в тысячах долларов, не в взломе. Мы на ру сервере играем более 2 лет. Мы хорошо умеем играть. А вы либо учитесь, либо не плачте.

Вы видели скриншоты с ру сервера, это правда, там действительно такие армии. И мы пришли сюда воевать такими же армиями. Потому что мы умеем.

Когда приближается осень, а с нею легкая грусть, мне хочется немного тепла, чашечку горячего чая и кусочек Польши
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pillepopel
26 October, 2016, 1:26 PM UTC
i just wonder why none of the Armageddons is posting here ....
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СНАЙПЕР
26 October, 2016, 1:31 PM UTC

pillepopel said:


Crowbar said:


What if they really did buy all the rubies? This means it wasn't cheating, but Plarium cannot publish this info (not even to us, mods), because player's spendings are private info.

What kind of answer would you expect if this is truly the case?

Disclaimer: This is a hypothetical question. I have no idea if these guys are cheating or overspending, nor am I taking sides. As an out-of-server mod, I have no interest on either side.


Knowing the biggest coiners in the game i highly doubt that Rual has 160 Players who spend even more then those coiners. Even the guys who spend thousands of Dollars dont use their fleet for first-wave attacks on presidios or bastions and they dont attack big every week, so Rual has to have 160 millionairs on their Team.


If this really should be the case, we all can start to play the lottery, because the possibility of winning is higher then the possibility of 160 millionairs combining their efforts to play plarium pirates ...


The song about us


https://www.youtube.com/watch?v=i5RasQaSBuk



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xox123
26 October, 2016, 1:32 PM UTC

Thank you Alyona for responding.


In the future please take the time to screen and train your moderators.  I've been reading this forum for some time now and it seems the moderators first response is to put the full burden of proof on the player reporting a complaint or concern.  In all due respect, given that we are players not moderators or game developers, that is both unrealistic and impractical.


If I pay for a service as an end user and see a problem I report it.  That is my job as the user...the job of the developer is to follow up and investigate the complaint.  That is what they are PAID to do by me, the user.  Your moderators seem to think that Plarium will only pay attention to indisputable proof provided by an end user.  How, may I ask, can a player do so when they do not have access to the gaming scripts and programming?  When they are not part of the security? 


These players come here with concerns and are treated as if they are the ones in control of the game by the moderators.  The situation now is dire and yet the moderators have the inability to provide substantive guidelines about whom to contact and how. Also treating each player with aplomb familiarity when the situation is serious is demeaning to the player.


Also,when experienced users who have played extensively provide empirical evidence, such as time it takes to reach a level, build units, etc., they should be respected and listened to and not summarily dismissed because they can not hand over the hack or scrip that made that possible. 


Even if a player buys his way to the top, there should be a paper trail of purchases.  If there isn't then how did it happen?  Seems to me that is a very simple test to do and could be done easily within a 24 hour period.
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Holgart
26 October, 2016, 1:32 PM UTC

Greetings, dear players of EN server 

Sorry, for my bad English, I’m not a native speaker

I have carefully read written above

Let review…

So

On server RU, I'm an Advisor in one of the TOP brotherhood

I've seen the rises and falls of such a strong brotherhoods, which you are unlikely to gain on this server.

Now the balance of power on our server is quite clear and we are looking for new features in the game! That’s why we came to EN server

You blame us as a cheating. You blame the administration of idleness.

Well

Try to think different way !!!

When I came here, I saw a sad picture (from my point of view!)

Players run the huge fleets that they BOUGHT!!!!! from administration.

You defiantly showed to your enemy how huge your army and how much money you invested in purchasing it.

It was suitable for you

BUT

We came.

RuAL team the strongest and most experienced players from our server.

We don't spend time on teaching beginners.

We don't need someone inside to get something to do.

We don't spend time on do not required communication.

We are United by GAME!!!

And we are playing. Yes, you think it's hard and not a fair fight! But you're wrong!

Isn't the struggle for survival helped in the evolution ????

You are faced with a new enemy on your Playground! You are faced with not your usual style of play! You are so harmoniously.

but

this game style can help you!

Learn the secrets of the game!

Begin to use diplomacy! Not just as a status and as a tool

Learn the correct tactics!

Try to rally your brotherhoods in the fight.

For you – the game becomes more interesting and richer for you!!!!!

BR,
Holgart


"Кто сказал один не воин, не величина, Кто сказал другие времена? Мир жесток и неспокоен, за волной волна Не робей и не собьет она"
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Dalira
26 October, 2016, 1:33 PM UTC
Inessa said:

Hi guys

You accuse us of being that we have a lot of troops. They are absolutely honest. It's not in thousands of dollars, not hacking. We are on the ru server  play more than 2 years. We well know how to play. And you either learn or do not cry.

You've seen the screenshots from the ru server , it's true, there really is such army. And we came here to fight the same armies. Because we know how.


How much more stupid can it get? Care to elaborate how it is possible that the defender defended against such as force with ZERO Def units? Look again at the Screenshot, there was nothing in the hrabor and still the Defender won.
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Frank Connett
26 October, 2016, 1:34 PM UTC
Well it has become increasingly clear that Plarium is manipulating the game for it's own Profit. They only real way to attack this problem is to get the outside game magazines and news organizations behind this and make them admit what's been going on in the game way back to where they started introducing the BOT havens. To think a company has all the controls tells people they have to give them proof they can't possible have access to. It's PURE PROFIT MANIPULATION by PLARIUM FOR PLARIUM, that's why they have all the so called Mouth-Pieces labeled Moderators and Managers. That's why they continue to do nothing.
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JackTheReaper
26 October, 2016, 1:35 PM UTC

@ HOLGART and INESSA


RuAl Bh is full of armagdoen accounts and destroyer Bh as well and there members are trying to convince us they are not cheaters or going against the game rules ???


stop selling that you are more experienced then us , we all spent years playing the game even the extreme coiners.


Your Bh leader Shiv tried to extort money from us : a 100 $ each month..how can you explain that ?? and don't tell me it was a joke , i am not laughing...he was a dead serious that old man.


how do you want us to trust you when you are blackmailing us ??



you brought nothing but BS to this server..cheaters ..and you are Bh is full of altes.


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Crowbar
Moderator
26 October, 2016, 1:36 PM UTC

Since you all got a reply from Alyona, I would like to clarify just one detail, regarding the often mysticized "powers" of forum mods.

Dalira said:

Now please forward instantly all the information we handed to you to Plarium and talk to your boss to come here and show up, Crowbar. Thanks. We do not need anymore "Mod-Talk" and "lawyer-talk", we want answers and explanations from Plarium itself.

Mods' "boss" is (currently) Alyona. We have no more access to anyone else in Plarium then you do. :-)

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Inessa
26 October, 2016, 1:37 PM UTC

Dear DALIRA

Not all players want to show the actual number of troops in the residence. DEF is hidden there, honestly OFF shows.



Уважаемая ДАЛИРА

Не все игроки хотят показывать реальное количество войск в резиденции. Деф там скрыт, Офф показан честно.

Когда приближается осень, а с нею легкая грусть, мне хочется немного тепла, чашечку горячего чая и кусочек Польши
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Inessa
26 October, 2016, 1:40 PM UTC

Dear JackTheReaper

Our chapter is really a joke. You and I have a different mentality. We are sorry that you could not understand our humor.


Уважаемый JackTheReaper

Наш глава действительно пошутил. У нас с вами разный менталитет. Нам жаль, что вы не смогли понять наш юмор.

Когда приближается осень, а с нею легкая грусть, мне хочется немного тепла, чашечку горячего чая и кусочек Польши
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Holgart
26 October, 2016, 1:48 PM UTC

No blackmail did not exist. Was a joke. Which helped to draw attention to us. Sorry if the joke was not successful  !!!!!!



@ JACKTHEREAPER

"stop selling that you are more experienced then us , we all spent years playing the game even the extreme coiners"

no offense, but I don't really care whether you believe me or not...

You have options - continue to cry to the administration that you've been offend by RuAL

or to start playing (not to brag)


The choice is yours


BR,
Holgart

"Кто сказал один не воин, не величина, Кто сказал другие времена? Мир жесток и неспокоен, за волной волна Не робей и не собьет она"
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JackTheReaper
26 October, 2016, 1:57 PM UTC
Can a moderator please delete this Russian's posts , last time i checked we are in an english server and Russians have there own forum unless they want to speak english in here.
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Inessa
26 October, 2016, 2:02 PM UTC

Dear JackTheReaper

we write either in English or in both languages. Administration no reason to delete posts


Уважаемый JackTheReaper

мы пишем либо на английском, либо на обоих языках. Администрации нет повода удалять посты


Когда приближается осень, а с нею легкая грусть, мне хочется немного тепла, чашечку горячего чая и кусочек Польши
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Don Quixote
26 October, 2016, 2:08 PM UTC

Blasphemy said:


Don Quixote said:




can someone tell me what is wrong on this picture? 

Yeah i can that SS is from the russian side of plarium.com, not the english

 The guy that shared it here was trying to point out those that came over from the Russian server know how to play the game,

They play to win SO those are kills from his server

first- we all know to read, we dont need some trashy explanation 

second -if you look again on the picture you will see  kills with ZERO defense

are you all blind or what!!!!
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Crowbar
Moderator
26 October, 2016, 2:09 PM UTC

This just came in from Plarium:

We have checked RuAl players and can confirm that the units they use in battles were obtained in a fair way. They don't use any cheats/scripts/etc.

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JackTheReaper
26 October, 2016, 2:13 PM UTC
Crowbar said:

This just came in from Plarium:

We have checked RuAl players and can confirm that the units they use in battles were obtained in a fair way. They don't use any cheats/scripts/etc.

How it is possible : there Bh is full of alters , isn't that against the game rule in itself ??
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