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Clicking on in game icons

Clicking on in game icons

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Mar 16, 2018, 18:3403/16/18
11/25/15
1

Clicking on in game icons

What the heck is going on with the in game icons? for over a month now it has been ridiculous how many times i have to click on an icon before it opens.

I just counted 9 clicks to get the rim container open and about 20 to open the witch Docters hut. Is this something permanent or will the GM.s fix this issue? if your not going to fix this let me know so I can stop playing this stupid game. Games are supposed to be fun and it's far from that when you have to click on icons so much before being able to access them that your wrist starts to hurt before you finish them all. This game just isn't worth the trouble to me.!!!  



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Mar 22, 2018, 09:3903/22/18
02/29/16
2647

Hello, Raymond. Well, There can be many reasons why the lags occur. The issue can be on your PC/browser/router/Internet provider/CDN/our server/etc. 

To understand the reason of lag, we need some additional information. You can help us to investigate your case if you do the following:


1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6


2. Access Network tab http://screencast.com/t/rRKZ9T9bsG


3. Try to access the game


4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g


5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.


6. Send this information to our Support Team: https://plariumsupport.zendesk.com/hc/en-us/requests/new


They will help you to understand the reason of your lags and will help you to fix them.