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Winners Error at end of event

Winners Error at end of event

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Dec 11, 2017, 00:1112/11/17
02/02/17
4

Winners Error at end of event

At the end of the latest event, I scored enough to win first in my league and second in the supreme league, unfortunately, the tally didn't work correctly for the supreme league, see attached images....This was the prize ransack tournament:

[16:04] Cpt. Anne O'Malley: The Prize Ransack Tournament be over!

Captain, ye earned 158752 points in this Tournament.

Ye earned the following rewards:


Rubies: 470

Barrels: 6. Total Potions: 12 (of level 1): 6

Gears: 7x1K

Boosts: 30 min.: 6

Brigantine: 220

Pearls: 4

Yer performance in the Tournament got ye position 1 in yer Rankings! Yer ranking prize be the following:


Rubies: 500

Full Protection: 1

Thanks to your great work you have claimed position 3 in the Supreme League! Your Reward is the following:


Rubies: 3500

Boosts: 8 h.: 2

Congratulations, Captain - ye earned the maximum reward! Only a few others pulled that off. Ye did everything to be called a Pirate! Do ye have what it takes to do it again in the next Tournament?


Here be the list of Captains who excelled in the competition and made it into the top Rankings! Try to keep up with 'em, Captain!



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Comments
Agent PavelTechnical Support
Dec 11, 2017, 10:2312/11/17
07/02/15
4523

Hello, Captain!

The information in the letter you have received is correct since it is sent from the game server. The data in the ranking can be outdated due to an uncleared cache of your browser. Please clear your browser's cache and check your position in the ranking again. It should correspond the position in the letter.
Dec 11, 2017, 23:3712/11/17
02/02/17
4
Look again - in the letter it has awarded me the rubies et al for third place, not second place as it should have.  I should have received 4K rubies and been awarded second position.
Dec 12, 2017, 00:1212/12/17
02/02/17
4

I just checked again, now it shows me as position 2, yet I only received the award for position 3 (3500 rubies instead of 4000 rubies).  This appears to be a bug in the timing, since I was very close to server reset when I finished.




Agent PavelTechnical Support
Dec 12, 2017, 10:2712/12/17
07/02/15
4523

Thank you for the screenshots!

I have investigated your case and found that your actual position in Supreme League is second. The position has not been updated and this happened since you have earned the points right before the tournament has been closed. 
I have added the 500 missing Rubies to your account. We apologize for the temporary inconveniences.