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Apr 16, 2017, 16:1704/16/17
07/07/14
30

Troops are stuck

I have troops stucked, they not arrive like reinforcement and have two raids in stuck, can not do nothing, have not MAA reports, can't recall, nothing...clean browser catche try with another one and nothing happened. It is on Siren's strait server, and on Golden Coast work find except stuck wheel of fortune and can not trade sketchers

All problem are send to support with screenshoot but still waiting....

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2k
Comments
18
Comments
CrowbarModerator
Apr 16, 2017, 16:4904/16/17
03/07/16
2334

You're not the only one and, unfortunately, I'm out of suggestions on how to deal with it.

Maybe just one minor thing: try replying to Support's automated e-mail, asking about the problem. Replies tend to get better responses than initial tickets.

Please, let us know if it worked, so others can try it as well.

Apr 16, 2017, 23:4804/16/17
08/15/16
8
have had the same issue for 5 days now account is as good as frozen. Plarium have done zero to fix the issue have submitted 3 tickets they responded to the first stating issue was resolved. Not resolved still stuck pi55 poor effort from plarium!
CrowbarModerator
Apr 17, 2017, 08:5704/17/17
03/07/16
2334

jerricho_1 said:

have had the same issue for 5 days now account is as good as frozen. Plarium have done zero to fix the issue have submitted 3 tickets they responded to the first stating issue was resolved. Not resolved still stuck pi55 poor effort from plarium!

As I said: try to respond to a ticket, instead of raising a new one.

Good luck!

Apr 17, 2017, 12:4104/17/17
07/07/14
30

Crowbar said:


jerricho_1 said:

have had the same issue for 5 days now account is as good as frozen. Plarium have done zero to fix the issue have submitted 3 tickets they responded to the first stating issue was resolved. Not resolved still stuck pi55 poor effort from plarium!

As I said: try to respond to a ticket, instead of raising a new one.

Good luck!

Crowbar, thanks, i know you can not help but also PLARIUM DON'T MAKE NOTHING TO RESOLVE PROBLEMS!!!

You saw what they answered for Jerricho on that link where you send me...is same answer for me

They replied that they do not have a workaround right now? !!! Terribly

Now I have stuck 2 millions offense troops, stuck trade with sketches, so can not help my new mates, and stuck Wheel Of Fortune,

Therefore, I ask myself what I still need to be stuck to finally close account on the Plarium after three years, answer is probably only good friends, but the game has become totally unplayable, and with all change what goes for money players and yes as you said really need have good luck to work all good and play game normally

Alyona KolomiitsevaCommunity Manager
Apr 18, 2017, 12:2404/18/17
09/17/15
8278
Edal2007 said:

Crowbar said:


jerricho_1 said:

have had the same issue for 5 days now account is as good as frozen. Plarium have done zero to fix the issue have submitted 3 tickets they responded to the first stating issue was resolved. Not resolved still stuck pi55 poor effort from plarium!

As I said: try to respond to a ticket, instead of raising a new one.

Good luck!

Crowbar, thanks, i know you can not help but also PLARIUM DON'T MAKE NOTHING TO RESOLVE PROBLEMS!!!

You saw what they answered for Jerricho on that link where you send me...is same answer for me

They replied that they do not have a workaround right now? !!! Terribly

Now I have stuck 2 millions offense troops, stuck trade with sketches, so can not help my new mates, and stuck Wheel Of Fortune,

Therefore, I ask myself what I still need to be stuck to finally close account on the Plarium after three years, answer is probably only good friends, but the game has become totally unplayable, and with all change what goes for money players and yes as you said really need have good luck to work all good and play game normally

Edal, all issues with Units should be reported to Support Team. They will check which Units are stuck and pass this info to devs. Once our devs fix them for you, Support will let you know that it's ok now. 
CrowbarModerator
Apr 18, 2017, 12:3804/18/17
03/07/16
2334
Edal2007 said:

You saw what they answered for Jerricho on that link where you send me...is same answer for me

I asked about it. Please, read this post.
Apr 18, 2017, 13:0904/18/17
Apr 18, 2017, 13:19(edited)
07/07/14
30

Alyona Kolomiitseva said:
Edal2007 said:

have had the same issue for 5 days now account is as good as frozen. Plarium have done zero to fix the issue have submitted 3 tickets they responded to the first stating issue was resolved. Not resolved still stuck pi55 poor effort from plarium!

Crowbar said:

jerricho_1 said:

As I said: try to respond to a ticket, instead of raising a new one.

Good luck!

Crowbar, thanks, i know you can not help but also PLARIUM DON'T MAKE NOTHING TO RESOLVE PROBLEMS!!!

You saw what they answered for Jerricho on that link where you send me...is same answer for me

They replied that they do not have a workaround right now? !!! Terribly

Now I have stuck 2 millions offense troops, stuck trade with sketches, so can not help my new mates, and stuck Wheel Of Fortune,

Therefore, I ask myself what I still need to be stuck to finally close account on the Plarium after three years, answer is probably only good friends, but the game has become totally unplayable, and with all change what goes for money players and yes as you said really need have good luck to work all good and play game normally

Edal, all issues with Units should be reported to Support Team. They will check which Units are stuck and pass this info to devs. Once our devs fix them for you, Support will let you know that it's ok now. 

Thanks Alyona, but i had reports lot of time from 26.10.2016  about wheel of fortune, ok , i understand they will solve it never..

Then have reports about can not trade with sketches from 09.04.2017. also they not resolve problems

Now i have this and answer is they gonna look if have some bug , how much now i need wait, couple months?

And i find what other have same problem on both ex Kabam server!!!!

Now when is finish presidio tournament i saw i have zero points even is my presidio attacked, my bh have 5 place and i lose rubies...

Great , just seem i lose my 3 years here and with this game

Apr 18, 2017, 14:3904/18/17
08/15/16
8
EDAL I feel your pain brother I used over  a thousand rubies to keep making basic troops and upgrading in discoveries in the hope that 1 day my account would be unfrozen.  this evening after 6 days fozen it was finally fixed...to a  point, still cant type text in BH chat or private "squawks" but at least my units came back to haven and I am able to raid for res again. I doubt I will see any compensation from plaium and I am sure I won't drop another penny on this game. I have resubbed my EVE account my coin is better spent there a much better game by far! 
Alyona KolomiitsevaCommunity Manager
Apr 19, 2017, 09:0904/19/17
09/17/15
8278
Edal2007 said:

Now i have this and answer is they gonna look if have some bug , how much now i need wait, couple months?


If you have reported a bug, it will be checked. However, our Support Team won't inform you of the results. Only if you were affected by the bug and were asking for compensations, they will contact you back. 
May 7, 2017, 07:0705/07/17
08/15/16
8
and again my units are stuck, but I stopped giving a truck as I have given up on pirates game and just pop my head in every so often to do some upkeep. I have zero expectation of a fast resolution, plarium simply don't know what that is! 
May 7, 2017, 15:0705/07/17
10/28/16
1

Same problem frozen troops no PMs


May 7, 2017, 17:1805/07/17
01/08/17
5
I have 7,600 troops stuck at a raid.  Will we loose these?  I didn't get the error message.
Alyona KolomiitsevaCommunity Manager
May 8, 2017, 14:1805/08/17
09/17/15
8278
hd1313 said:

I have 7,600 troops stuck at a raid.  Will we loose these?  I didn't get the error message.
Should be fixed by now :)
May 16, 2017, 23:2205/16/17
02/20/17
1
Now you can add me to the list of affected players.  All my troops are stuck in limbo.  Cannot play.  If I lose everything over this nonsense I will never again buy rubies!  
May 17, 2017, 07:2405/17/17
01/16/16
2

My Sent Raids, and Reinforcements are Stuck also. The game is Unplayable.,


Alyona KolomiitsevaCommunity Manager
May 17, 2017, 10:3005/17/17
09/17/15
8278
Fancy said:

My Sent Raids, and Reinforcements are Stuck also. The game is Unplayable.,


Hi! It should be fixed now. Please let me know if your Units are still stuck.
May 17, 2017, 22:2605/17/17
01/16/16
2
Units are no longer stuck. thank you  ALYONA KOLOMIITS
Alyona KolomiitsevaCommunity Manager
May 18, 2017, 15:0005/18/17
09/17/15
8278
Fancy said:

Units are no longer stuck. thank you  ALYONA KOLOMIITS
Awesome news!