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St Patrick's Day Free Gifts not posted

St Patrick's Day Free Gifts not posted

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Mar 17, 2018, 07:4503/17/18
02/20/17
13

St Patrick's Day Free Gifts not posted

Platform: Plarium.com

Server: Sirens' Strait, Golden Coast, Pirate Bay

Feature: Collecting the 'free' St. Patrick's Day gifts (from the Events shield, lower left corner of screen)

Steps: clicked the 'Gift' box, clicked Free Gifts button at top of page, clicked Claim Gift

No special conditions, other than the holiday.

Outcome: gifts included 5x10 Etchings, 5 4-Hour boosts, 5x10k Rum, 5x10k Lumber, 5x10k Gold and should have posted to my accounts on each server.

What happened: The 4-Hour boosts and the rum, lumber and gold did post and were added to my account.  The etchings did not post on any of the three servers.  50 etchings is very useful.  It would be great if they could be posted.


I cannot recreate the 'bug' because once the Gifts are clicked, they go away.


dad_e_oh

Views
1k
Comments
5
Comments
Agent HelenTechnical Support
Mar 17, 2018, 10:3403/17/18
10/24/17
796
Hello, have you checked the Smuggler's Den? 
CrowbarModerator
Mar 17, 2018, 10:3903/17/18
03/07/16
2334

Please, see my response here.

Mar 18, 2018, 23:0003/18/18
02/20/17
13
Agent Helen said:

Hello, have you checked the Smuggler's Den? 

Mar 18, 2018, 23:0703/18/18
Mar 18, 2018, 23:08(edited)
02/20/17
13

My first thought was 'of course I checked the Smuggler's Den'.  That's how I knew (thought I knew) the didn't post.  On Golden Coast I had 80 etchings.  The gift of 5x10 (=50), I expected to see my total go to 130.  I still have 80.

Then I saw Crowbar's comment about checking Upgrade Etchings.  I only go there when I can afford to buy etchings.  Lo and behold I noticed under the '10 Etchings' area, I had 20 to "Hoist".   I also found 3 to Hoist under the 100 Etchings area.

My apologies for my 'bug report'.  I now see they did post, just not in the way I expected.  I have now been educated.

Thank you Agent Helen and Crowbar for taking the time to reply.


Sorry, obviously I need to learn how to reply to a reply.
CrowbarModerator
Mar 19, 2018, 12:4403/19/18
Mar 19, 2018, 12:45(edited)
03/07/16
2334

dadeoh51 said:

My apologies for my 'bug report'. I now see they did post, just not in the way I expected. I have now been educated.

No worries. The first time I did this, I reported it as a problem too (to Support, while we were still on Kabam).  It's not really intuitive to have to "apply" something that's not limited by anything (like res are by the size of WH/Cellar). Wait till you get to clicking that "Apply" button 50+ times. 

dadeoh51 said:

Thank you Agent Helen and Crowbar for taking the time to reply.
Happy to help, and appreciate the kindness and coolheaded approach.