Again no reward...No receipt of rubies, etc

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Again no reward...No receipt of rubies, etc

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JackKetch

Nov 29, 2016, 01:5911/29/16

06/21/16

Again no reward...No receipt of rubies, etc

Again I did not get the rubies that was supposed to come at the finish of one of the last tournaments. I was looking right at the bank number as I pushed the claim button. But this is not the first time and I've yet to get a response to any of my mssgs. Don't know how to speak to someone who can address my concerns. Oh, and yes the game was at a snails pace at the time even though I had just refreshed and deleted cachje amd history etc. nks----@___ harhardy.

Comments

CrowbarModerator

Nov 29, 2016, 07:2611/29/16

03/07/16

2340

Only the Support can take a look into that.

I've never heard of anyone having this problem, but since you said that this is a recurring one for you, I'd suggest you make a screenshot of your expected winnings AND your ruby chest, then claim, and if it happens again make another screenshot of the chest and send both to the Support.

One further note: some people misunderstand how the multipliers work. They are applied right away. So, if your BH gets a 2.2x mutliplier and you won, say, 220 rubies, then that's already multiplied and you get 220 in the end (not 2.2*220 = 484 rubies). If you didn't misunderstand it like that, go with the screenshots and reporting to the Support, like I suggested above. Unlike us here, they can look into your account.

Good luck!

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