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Lines showing Raids, Scouts etc. Disappearing

Lines showing Raids, Scouts etc. Disappearing

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Mar 1, 2018, 01:4503/01/18
2

Lines showing Raids, Scouts etc. Disappearing

When sending scouts, raids etc. Sometimes the lines showing where you sent them disappear. 


I just had it happen and here is a screen shot. As you can see I have 21 Raids out but no lines showing from my haven. I am using Chrome and I logged out and then cleared cache etc. and it still shows no lines. 


Thank you. 

Bam bam

http://prntscr.com/il69p2
Views
1k
Comments
8
Comments
Agent HelgaTechnical Support
Mar 1, 2018, 11:5603/01/18
05/13/15
1258

Hello! 

The lines disappear if the animation is switched off.  

Please check the animation settings here:



Have a great one!

Mar 1, 2018, 16:3303/01/18
2
Thank you for the prompt response but that is/was not the case. 
Agent HelenTechnical Support
Mar 3, 2018, 14:2003/03/18
10/24/17
796

Hello, currently I see the issue with saving the animation settings. They do not apply after the page is refreshed. I reported this problem to developers. 

Regarding the missing lines, please enable animation, refresh the page and double-check if the animation is enabled.
Mar 5, 2018, 16:0903/05/18
Mar 5, 2018, 16:12(edited)
02/20/17
114

Agent Helen said:


Hello, currently I see the issue with saving the animation settings. They do not apply after the page is refreshed. I reported this problem to developers. 

Regarding the missing lines, please enable animation, refresh the page and double-check if the animation is enabled.

Sorry, but you are wrong. This is not a problem with Animation, unless your devs have been messing about with it

I have noticed these trails missing in many games and servers, but this is a recent glitch. It has never happened before so something has changed

Sometimes the trails appear if we click and drag the map
Agent PavelTechnical Support
Mar 6, 2018, 11:3003/06/18
07/02/15
4523

Stiletto said:


Agent Helen said:


Hello, currently I see the issue with saving the animation settings. They do not apply after the page is refreshed. I reported this problem to developers. 

Regarding the missing lines, please enable animation, refresh the page and double-check if the animation is enabled.

Sorry, but you are wrong. This is not a problem with Animation, unless your devs have been messing about with it

I have noticed these trails missing in many games and servers, but this is a recent glitch. It has never happened before so something has changed

Sometimes the trails appear if we click and drag the map

Thank you for the details!

Could you please provide us with the exact steps to reproduce the issue? Having them we will be able to forward the case to our devs. 

Here is an instruction how to report bugs.

Mar 25, 2018, 15:5503/25/18
01/08/17
2

To me there is no rhyme or reason why the lines disappear. 


Today in fact, the lines never showed from the first raid I sent out. 


I have tried it on 2 different computers and now cannot get the lines to show ANYWHERE. 


Please help, it makes it very hard to play the game without these. 


Thank you!
Mar 25, 2018, 22:3003/25/18
07/10/16
176
Any server at any time, Pl main, the two old kabams and the three FB servers. Lines are gone and an immediate check of animation shows it turned on.
Agent PavelTechnical Support
Mar 26, 2018, 12:5103/26/18
07/02/15
4523

Thank you for the details!

I have reported this issue to our developers for the further investigation. In case they confirm a bug, it will be handled within one of the upcoming sprints. Thank you for your cooperation!