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Features that are not bugs

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Technical Support
1 November, 2017, 10:51 AM UTC

Some game features are often mistakenly perceived by players as malfunctions. So that you don’t waste time reporting bugs that are simply regular parts of the game, we have created this section that will list some of the most common misconceptions.

We also advise looking the FAQs in our Knowledge Base: click. There you can find the most commonly asked gameplay questions.

  • According to my Brethren Court statistics, I have troops missing 

This is normal. Discrepancies occur because Brethren Court statistics are only updated once every 3 hours. Recent Battles and acquisitions will not be included, and recently expired bonuses may not be factored into your total. Statistics may also change depending on which items are active, and on whether your Prestige Status is active. Read more here: click

  • My battle results are wrong 

The outcome of each battle is calculated on the game server. Many factors are taken into consideration during this process. You can find a more detailed explanation via this link: click

  • My Units came back without battling anyone 

It is possible that, in some situations, your Units will reach a destination where no battle can take place. You can find a more detailed explanation here: click

  • My Units went to the wrong target 

This is usually the result of human error. You should always double check whether the target you are sending Units to is the Map location you actually wish to engage. Read more here: click

  • My raid was successful, but my Units did not bring back any Resources 

Certain restrictions are applied to Raids. You may only gain a certain amount Resources each day from other players. This limit includes both Resources gained from successful Raids and those sent to you willfully by allies. This maximum is a net figure, meaning that if another Captains raids Resources from you, these are deducted from your net gain. Read more here: click

  • I did not receive my Tournament Reward 

This usually happens because you have not accrued enough points or met all the conditions to receive a Tournament Reward. Read more here: click

  • I did not receive a Brotherhood Mission Reward 

Reward packs are issued to all League members, regardless of their contribution to the mission. However, there are some situations in which you will not receive a Reward. Read more here: click

  • I downgraded an enemy Brotherhood Bastion, but I still can’t upgrade my one 

There are various other requirements you must fulfil before you can upgrade your Bastion to the next Level. The following article explains how and when you should downgrade an opponent’s Bastion: click

  • I did not receive a Reward from a Prize 

In basic terms, Rewards are calculated according to Unit losses. However, the algorithm that defines the size and contents of any given Reward is randomized, meaning that no two Prizes will yield the same Reward, even if they are of the same Level. This means that the largest Rewards can be difficult to come by. Read more here: click

  • I don’t receive Sketches anymore 

Discovery Sketches are only issued once a day until all the basic Discoveries have been discovered. A full explanation can be found here: click

Support agents do not reply to private messages, they only use it for requesting additional information. | Агенты службы поддержки не отвечают на личные сообщения, а только используют их для запроса дополнительной информации.
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