Brother Hood leaders account hacked

9 Replies
User
18 October, 2017, 2:32 AM UTC

changes were made to a Capts rank from boatswain to adviser and the BH leader didn't make the changes. It might have gone unnoticed but the hacker took all the pardons from two of the presids while changing the Capts rank

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Community Manager
18 October, 2017, 4:03 PM UTC

Hello, Captain! 

First of all, no-one can hack the account without knowing the password/login combination. But still, the security of your social network account and Plarium.com account is the sole responsibility of you as the account holder. Please, don't share your login or password with anyone, don't follow suspicious links and don't use third-party services, which require your account details.

But if you are sure that these accounts were really hacked, then I can only recommend you to contact our Support team. Our specialist will investigate this case. 

https://plariumsupport.zendesk.com/hc/en-us/requests/new

Plarium Community Manager Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Plarium_Support
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User
18 October, 2017, 10:20 PM UTC

did not fall off turnip truck yesterday, i share my account name and password with no one and is not related to my social network account and i will never share my account information on it either


have submitted a support request, and i know enough not to share my account information with anyone, not so sure Plarium does
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User
19 October, 2017, 5:33 PM UTC

wgessner1 said:


changes were made to a Capts rank from boatswain to adviser and the BH leader didn't make the changes. It might have gone unnoticed but the hacker took all the pardons from two of the presids while changing the Capts rank

Bh Leader is not the only rank that can promote/demote other members. In some brotherhoods almost all ranks can promote/demote any other member who is lower in rank than themself

Maybe a BH Leader can show a screenshot of his control panel to give us better info
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User
21 October, 2017, 1:01 AM UTC

[18:33] WharfRat: best i can tell only the BH leader can promote to rank of adviser, and i didn't, also rank change did not show in Envoy where they should have, the only way we were aware of the change in rank was the rank showed for the Cpt. when he took the pardons, and whoever did it wanted everyone to know he was doing it he made a point of taking multiple pardons from the same pres each one having a different rank


i am the leader, and i had one of my other Capt try to upgrade one of the other Capt to adviser and he could not do it

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Community Manager
24 October, 2017, 8:00 PM UTC
wgessner1 said:

[18:33] WharfRat: best i can tell only the BH leader can promote to rank of adviser, and i didn't, also rank change did not show in Envoy where they should have, the only way we were aware of the change in rank was the rank showed for the Cpt. when he took the pardons, and whoever did it wanted everyone to know he was doing it he made a point of taking multiple pardons from the same pres each one having a different rank


i am the leader, and i had one of my other Capt try to upgrade one of the other Capt to adviser and he could not do it

Did you contact Support, Captain? Is the issue solved? 
Plarium Community Manager Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Plarium_Support
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User
24 October, 2017, 10:45 PM UTC
thought i did, but have not seen anything from them yet, one of the advisers sent another report yesterday with the clips showing the rank changes at the various pardons that were taken, he has not heard back from them yet
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Community Manager
27 October, 2017, 8:24 PM UTC

wgessner1 said:


thought i did, but have not seen anything from them yet, one of the advisers sent another report yesterday with the clips showing the rank changes at the various pardons that were taken, he has not heard back from them yet

Sorry for the delay, sir.

Unfortunately, Supports specialists often get too many requests during the releases period. That's why sometimes you have to wait a bit longer to get the response from Support.

I apologize for inconvenience. 

Plarium Community Manager Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Plarium_Support
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User
30 November, 2017, 3:43 AM UTC
So generally speaking how long is somewhat longer, nothing yet
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Technical Support
30 November, 2017, 9:47 AM UTC
wgessner1 said:

So generally speaking how long is somewhat longer, nothing yet
Captain, you still have not received a reply from our Support team? Please specify your ticket ID. I will check the thread.
Support agents do not reply to private messages, they only use it for requesting additional information. | Агенты службы поддержки не отвечают на личные сообщения, а только используют их для запроса дополнительной информации.
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