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Huzski

Apr 17, 2017, 23:0604/17/17

04/20/16

No answer from Plarium

I logged a query back in January. 2 players in my BH made the weekly top 10 on defence but we didn't get the BH "Dread Pirates" award. I got an automatic email on 23 Jan with ref #FJZ-673-28475, then nothing since....

How do I chase this up?

Comments

CrowbarModerator

Apr 18, 2017, 04:2304/18/17

03/07/16

2340

No need to chase it up. That achievement is won by having players in top 10 prizes ("missions"). Very unclear from the description, but that's how it's always been.

I agree that the Support's (lack of a proper) response is very inappropriate.

Bonnie

Apr 18, 2017, 04:3004/18/17

Apr 18, 2017, 04:40(edited)

09/22/16

huzski said:

I logged a query back in January. 2 players in my BH made the weekly top 10 on defence but we didn't get the BH "Dread Pirates" award. I got an automatic email on 23 Jan with ref #FJZ-673-28475, then nothing since....
How do I chase this up?

Dread Pirate is just for hitting the LH. Note the wording is totally vague. Our BH had five finish in the top 10 in blockades, I was one of them. We expected nothing and we got nothing.

Alyona KolomiitsevaCommunity Manager

Apr 18, 2017, 12:1104/18/17

Apr 18, 2017, 12:17(edited)

09/17/15

8278

huzski said:

I logged a query back in January. 2 players in my BH made the weekly top 10 on defence but we didn't get the BH "Dread Pirates" award. I got an automatic email on 23 Jan with ref #FJZ-673-28475, then nothing since....
How do I chase this up?

Hi! You have received an automated message from Support that your report was accepted and will be investigated. Unfortunately, our Support Team doesn't contact players back about the results of investigation. Once the issue is received by agents, tickets get closed :)

warlock

Jan 29, 2018, 08:4201/29/18

09/19/16

i have the same sort of issue in stormfall age of war - untamed lands i have waited ages for a reply regarding missing items from purchases and tourney awards but no contact from plarium to find out the details from me

now have another issue - i won a top 50 award but no idea what it is or what category no details were given

warlock17195@yahoo.co.uk

Agent PavelTechnical Support

Jan 29, 2018, 11:5101/29/18

07/02/15

4523

warlock17195 said:

i have the same sort of issue in stormfall age of war - untamed lands i have waited ages for a reply regarding missing items from purchases and tourney awards but no contact from plarium to find out the details from me
now have another issue - i won a top 50 award but no idea what it is or what category no details were given
warlock17195@yahoo.co.uk

Hello!

Please submit an individual topic in the appropriate forum with your question specified in it. Here is an instruction how to report bugs.

This topic will be closed.

The topic is locked. You cannot post comments.

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I got an automatic email on 23 Jan with ref #FJZ-673-28475, then nothing since.... </p><p>How do I chase this up? </p><p><em><em><i><br></i></em></em></p><p><p><p><p><p><p><p><p><p><p><p><p><p><p><p><div><br></div></p></p></p></p></p></p></p></p></p></p></p></p></p></p></p><br>","createdDate":"1492470360000","folderId":"103","id":"38182","authorId":"1463283","authorRegistered":"1461166300923","authorName":"Huzski","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/20490485.jpeg?v=1598904375"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"2901","commentsCount":"5","likesCount":"0","authorCommentsCount":"0","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/pirates-tides-of-fortune/103_bug-reports/38182_no-answer-from-plarium/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1051142/","commentUrl":"/forum/en/comment/topic_296072/"},"strings":{"userRole":"Moderator","userId":"1051142","contentDraftJs":"","contentHtml":"<p>No need to chase it up. That achievement is won by having players in top 10 prizes (\"missions\"). Very unclear from the description, but that's how it's always been.</p>I agree that the Support's (lack of a proper) response is very inappropriate. <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/pirates/smiles/thumbsdown.png\" class=\"smiles postImage\">","userRegistered":"1457357943440","userCommentsCount":"2340","userName":"Crowbar","createdDate":"1492489384150","editedDate":"0","id":"296072","entityId":"38182","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/19307658.jpeg?v=1566396297"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"296072","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1267321/","commentUrl":"/forum/en/comment/topic_296075/"},"strings":{"userRole":"","userId":"1267321","contentDraftJs":"","contentHtml":"<div class=\"user-name\">huzski said:</div><br><blockquote><p>I logged a query back in January. 2 players in my BH made the weekly top 10 on defence but we didn't get the BH \"Dread Pirates\" award. I got an automatic email on 23 Jan with ref #FJZ-673-28475, then nothing since.... </p><p>How do I chase this up?</p></blockquote>Dread Pirate is just for hitting the LH. Note the wording is totally vague. Our BH had five finish in the top 10 in blockades, I was one of them. We expected nothing and we got nothing.","userRegistered":"1474510759947","userCommentsCount":"36","userName":"Bonnie","createdDate":"1492489801463","editedDate":"1492490414957","id":"296075","entityId":"38182","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23630674.jpeg?v=1570303538"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"296075","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/698671/","commentUrl":"/forum/en/comment/topic_296219/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<div class=\"user-name\">huzski said:</div><br><blockquote><p>I logged a query back in January. 2 players in my BH made the weekly top 10 on defence but we didn't get the BH \"Dread Pirates\" award. I got an automatic email on 23 Jan with ref #FJZ-673-28475, then nothing since.... </p><p>How do I chase this up?</p></blockquote>Hi! You have received an automated message from Support that your report was accepted and will be investigated. Unfortunately, our Support Team doesn't contact players back about the results of investigation. Once the issue is received by agents, tickets get closed :)","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1492517482693","editedDate":"1492517832983","id":"296219","entityId":"38182","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"296219","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1265442/","commentUrl":"/forum/en/comment/topic_448729/"},"strings":{"userRole":"","userId":"1265442","contentDraftJs":"","contentHtml":"<p>i have the same sort of issue in stormfall age of war - untamed lands i have waited ages for a reply regarding missing items from purchases and tourney awards but no contact from plarium to find out the details from me </p><p>now have another issue - i won a top 50 award but no idea what it is or what category no details were given</p><p>warlock17195@yahoo.co.uk <br></p><p><img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/pirates/smiles/thumbsdown.png\" class=\"smiles postImage\"><br></p>","userRegistered":"1474318239097","userCommentsCount":"68","userName":"warlock ","createdDate":"1517215347847","editedDate":"0","id":"448729","entityId":"38182","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23591156.jpeg?v=1516674880"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"448729","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_448780/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>warlock17195 said:</p><br><blockquote><p>i have the same sort of issue in stormfall age of war - untamed lands i have waited ages for a reply regarding missing items from purchases and tourney awards but no contact from plarium to find out the details from me </p><p>now have another issue - i won a top 50 award but no idea what it is or what category no details were given</p><p>warlock17195@yahoo.co.uk <br></p><p><img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/pirates/smiles/thumbsdown.png\" class=\"smiles postImage\"><br></p></blockquote><p>Hello!\n</p><p>\nPlease submit an individual topic in the appropriate forum with your question specified in it. Here is an instruction <a href=\"//plarium.com/forum/en/stormfall-age-of-war/bug-reports/84409_creating-a-bug-report/\" target=\"_blank\">how to report bugs</a>.</p><p>This topic will be closed.</p>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1517226687147","editedDate":"0","id":"448780","entityId":"38182","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"448780","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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I got an automatic email on 23 Jan with ref #FJZ-673-28475, then nothing since.... </p><p>How do I chase this up? </p><p><em><em><i><br></i></em></em></p><p><p><p><p><p><p><p><p><p><p><p><p><p><p><p><div><br></div></p></p></p></p></p></p></p></p></p></p></p></p></p></p></p><br>","createdDate":"1492470360000","folderId":"103","id":"38182","authorId":"1463283","authorRegistered":"1461166300923","authorName":"Huzski","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/20490485.jpeg?v=1598904375"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"2901","commentsCount":"5","likesCount":"0","authorCommentsCount":"0","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/pirates-tides-of-fortune/103_bug-reports/38182_no-answer-from-plarium/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1051142/","commentUrl":"/forum/en/comment/topic_296072/"},"strings":{"userRole":"Moderator","userId":"1051142","contentDraftJs":"","contentHtml":"<p>No need to chase it up. That achievement is won by having players in top 10 prizes (\"missions\"). Very unclear from the description, but that's how it's always been.</p>I agree that the Support's (lack of a proper) response is very inappropriate. <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/pirates/smiles/thumbsdown.png\" class=\"smiles postImage\">","userRegistered":"1457357943440","userCommentsCount":"2340","userName":"Crowbar","createdDate":"1492489384150","editedDate":"0","id":"296072","entityId":"38182","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/19307658.jpeg?v=1566396297"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"296072","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1267321/","commentUrl":"/forum/en/comment/topic_296075/"},"strings":{"userRole":"","userId":"1267321","contentDraftJs":"","contentHtml":"<div class=\"user-name\">huzski said:</div><br><blockquote><p>I logged a query back in January. 2 players in my BH made the weekly top 10 on defence but we didn't get the BH \"Dread Pirates\" award. I got an automatic email on 23 Jan with ref #FJZ-673-28475, then nothing since.... </p><p>How do I chase this up?</p></blockquote>Dread Pirate is just for hitting the LH. Note the wording is totally vague. Our BH had five finish in the top 10 in blockades, I was one of them. We expected nothing and we got nothing.","userRegistered":"1474510759947","userCommentsCount":"36","userName":"Bonnie","createdDate":"1492489801463","editedDate":"1492490414957","id":"296075","entityId":"38182","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23630674.jpeg?v=1570303538"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"296075","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/698671/","commentUrl":"/forum/en/comment/topic_296219/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<div class=\"user-name\">huzski said:</div><br><blockquote><p>I logged a query back in January. 2 players in my BH made the weekly top 10 on defence but we didn't get the BH \"Dread Pirates\" award. I got an automatic email on 23 Jan with ref #FJZ-673-28475, then nothing since.... </p><p>How do I chase this up?</p></blockquote>Hi! You have received an automated message from Support that your report was accepted and will be investigated. Unfortunately, our Support Team doesn't contact players back about the results of investigation. Once the issue is received by agents, tickets get closed :)","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1492517482693","editedDate":"1492517832983","id":"296219","entityId":"38182","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"296219","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1265442/","commentUrl":"/forum/en/comment/topic_448729/"},"strings":{"userRole":"","userId":"1265442","contentDraftJs":"","contentHtml":"<p>i have the same sort of issue in stormfall age of war - untamed lands i have waited ages for a reply regarding missing items from purchases and tourney awards but no contact from plarium to find out the details from me </p><p>now have another issue - i won a top 50 award but no idea what it is or what category no details were given</p><p>warlock17195@yahoo.co.uk <br></p><p><img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/pirates/smiles/thumbsdown.png\" class=\"smiles postImage\"><br></p>","userRegistered":"1474318239097","userCommentsCount":"68","userName":"warlock ","createdDate":"1517215347847","editedDate":"0","id":"448729","entityId":"38182","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23591156.jpeg?v=1516674880"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"448729","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_448780/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>warlock17195 said:</p><br><blockquote><p>i have the same sort of issue in stormfall age of war - untamed lands i have waited ages for a reply regarding missing items from purchases and tourney awards but no contact from plarium to find out the details from me </p><p>now have another issue - i won a top 50 award but no idea what it is or what category no details were given</p><p>warlock17195@yahoo.co.uk <br></p><p><img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/pirates/smiles/thumbsdown.png\" class=\"smiles postImage\"><br></p></blockquote><p>Hello!\n</p><p>\nPlease submit an individual topic in the appropriate forum with your question specified in it. Here is an instruction <a href=\"//plarium.com/forum/en/stormfall-age-of-war/bug-reports/84409_creating-a-bug-report/\" target=\"_blank\">how to report bugs</a>.</p><p>This topic will be closed.</p>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1517226687147","editedDate":"0","id":"448780","entityId":"38182","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"448780","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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