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Jerricho

Apr 14, 2017, 03:0504/14/17

08/15/16

sent units get stuck

sent units fail to arrive/ get stuck at destination then fail to generate a report and can't return. Same happens for Galleons sent with res they fail to return/get stuck at destination. Same also for reinforcements, fail to register arrival at destination. unable to continue playing as can't raid for res, can't do prizes, can't upgrade or cook units bug started this morning no amount of restarts or cache clearing issue is on plariums side

Comments

Alyona KolomiitsevaCommunity Manager

Apr 14, 2017, 09:4404/14/17

09/17/15

8278

jerricho_1 said:

sent units fail to arrive/ get stuck at destination then fail to generate a report and can't return. Same happens for Galleons sent with res they fail to return/get stuck at destination. Same also for reinforcements, fail to register arrival at destination. unable to continue playing as can't raid for res, can't do prizes, can't upgrade or cook units bug started this morning no amount of restarts or cache clearing issue is on plariums side

Please be aware that such issues should be directed to the technical specialists from our Support Team. Unfortunately, we are unable to help you on Forum.

Please follow this link and submit a ticket: https://plariumsupport.zendesk.com/hc/en-us/requests/new

Jerricho

Apr 14, 2017, 12:3404/14/17

08/15/16

yeah submitted a ticket a day ago now was just hoping some1 new how to deal with his issue as plarium doesn't act at all in a timely manner

CrowbarModerator

Apr 14, 2017, 12:4204/14/17

03/07/16

2340

Been a long time since it last happened to me, but I've never heard of a quick player-available fix. I believe it's a server side problem, which means that we cannot work around it ourselves.

Jerricho

Apr 15, 2017, 09:5704/15/17

08/15/16

received an email from a Mr September stating that my issue was resolved. Sadly not, my units are still stuck I am still unable to send any form of unit/Galleon, can not claim any prize or reward, can not send or receive any assistance from/to team mates. my units are still stuck "raiding" I can't even claim BH rewards. the 32 hours was up a while ago. Pull your finger out plarium! so far plariums response has been equal to jack sh*t

Jerricho

Apr 16, 2017, 10:3304/16/17

08/15/16

I have give up waiting the games not that good anyway, Back to a real pirate game, EVE for me.

Jerricho

Apr 17, 2017, 09:5604/17/17

08/15/16

Unfortunately, we do not have the workaround right now. Just as you I am keen to see this matter fixed in the nearest time. Thank you for your willingness to help. I really appreciate it. I will contact you in case any additional information is needed. Meanwhile, I have changed the status of your request to "Solved". Best regards, Myroslav | Plarium Support Team

If they have no "work around" why would they changed it to "solved"?

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Same also for reinforcements, fail to register arrival at destination. unable to continue playing as can't raid for res, can't do prizes, can't upgrade or cook units bug started this morning no amount of restarts or cache clearing issue is on plariums side","createdDate":"1492139100000","folderId":"103","id":"38056","authorId":"1212166","authorRegistered":"1471243207077","authorName":"Jerricho","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/13.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3560","commentsCount":"6","likesCount":"0","authorCommentsCount":"8","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/pirates-tides-of-fortune/103_bug-reports/38056_-sent-units-get-stuck/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/698671/","commentUrl":"/forum/en/comment/topic_295032/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<p>jerricho_1 said:</p><br><blockquote>sent units fail to arrive/ get stuck at destination then fail to generate a report  and can't return. Same happens for Galleons sent with res they fail to return/get stuck at destination. Same also for reinforcements, fail to register arrival at destination. unable to continue playing as can't raid for res, can't do prizes, can't upgrade or cook units bug started this morning no amount of restarts or cache clearing issue is on plariums side</blockquote><p>Please be aware that such issues should be directed to the technical specialists from our Support Team. Unfortunately, we are unable to help you on Forum. </p><br><p>Please follow this link and submit a ticket: <a href=\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p>","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1492163076983","editedDate":"0","id":"295032","entityId":"38056","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"295032","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1212166/","commentUrl":"/forum/en/comment/topic_295094/"},"strings":{"userRole":"","userId":"1212166","contentDraftJs":"","contentHtml":"<p>yeah submitted a ticket a day ago now was just hoping some1 new how to deal with his issue as plarium  doesn't act at all in a  timely manner</p>","userRegistered":"1471243207077","userCommentsCount":"8","userName":"Jerricho","createdDate":"1492173275203","editedDate":"0","id":"295094","entityId":"38056","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"295094","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1051142/","commentUrl":"/forum/en/comment/topic_295101/"},"strings":{"userRole":"Moderator","userId":"1051142","contentDraftJs":"","contentHtml":"Been a long time since it last happened to me, but I've never heard of a quick player-available fix. I believe it's a server side problem, which means that we cannot work around it ourselves.","userRegistered":"1457357943440","userCommentsCount":"2340","userName":"Crowbar","createdDate":"1492173763003","editedDate":"0","id":"295101","entityId":"38056","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/19307658.jpeg?v=1566396297"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"295101","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1212166/","commentUrl":"/forum/en/comment/topic_295435/"},"strings":{"userRole":"","userId":"1212166","contentDraftJs":"","contentHtml":"received an email from a Mr September stating that my issue was resolved. Sadly not, my units are still stuck I am still unable to send any form of unit/Galleon, can not claim any prize or reward, can not send or receive any assistance from/to team mates. my units are still stuck \"raiding\" I can't even claim BH rewards. the 32 hours was up a while ago. Pull your finger out plarium! so far plariums response has been equal to jack sh*t ","userRegistered":"1471243207077","userCommentsCount":"8","userName":"Jerricho","createdDate":"1492250226270","editedDate":"0","id":"295435","entityId":"38056","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"295435","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1212166/","commentUrl":"/forum/en/comment/topic_295653/"},"strings":{"userRole":"","userId":"1212166","contentDraftJs":"","contentHtml":"I have give up waiting the games not that good anyway, Back to a real pirate game, EVE for me.","userRegistered":"1471243207077","userCommentsCount":"8","userName":"Jerricho","createdDate":"1492338837973","editedDate":"0","id":"295653","entityId":"38056","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"295653","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1212166/","commentUrl":"/forum/en/comment/topic_295853/"},"strings":{"userRole":"","userId":"1212166","contentDraftJs":"","contentHtml":"<p><p>Unfortunately, we do not have the workaround right now. Just as you I am keen to see this matter fixed in the nearest time. \nThank you for your willingness to help. I really appreciate it.\nI will contact you in case any additional information is needed. Meanwhile, I have changed the status of your request to \"Solved\". \n\nBest regards,\nMyroslav | Plarium Support Team</p>If they have no \"work around\" why would they changed it to \"solved\"?<br><br></p>","userRegistered":"1471243207077","userCommentsCount":"8","userName":"Jerricho","createdDate":"1492422980030","editedDate":"0","id":"295853","entityId":"38056","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"295853","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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Same also for reinforcements, fail to register arrival at destination. unable to continue playing as can't raid for res, can't do prizes, can't upgrade or cook units bug started this morning no amount of restarts or cache clearing issue is on plariums side","createdDate":"1492139100000","folderId":"103","id":"38056","authorId":"1212166","authorRegistered":"1471243207077","authorName":"Jerricho","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/13.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3560","commentsCount":"6","likesCount":"0","authorCommentsCount":"8","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/pirates-tides-of-fortune/103_bug-reports/38056_-sent-units-get-stuck/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/698671/","commentUrl":"/forum/en/comment/topic_295032/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<p>jerricho_1 said:</p><br><blockquote>sent units fail to arrive/ get stuck at destination then fail to generate a report  and can't return. Same happens for Galleons sent with res they fail to return/get stuck at destination. Same also for reinforcements, fail to register arrival at destination. unable to continue playing as can't raid for res, can't do prizes, can't upgrade or cook units bug started this morning no amount of restarts or cache clearing issue is on plariums side</blockquote><p>Please be aware that such issues should be directed to the technical specialists from our Support Team. Unfortunately, we are unable to help you on Forum. </p><br><p>Please follow this link and submit a ticket: <a href=\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p>","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1492163076983","editedDate":"0","id":"295032","entityId":"38056","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"295032","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1212166/","commentUrl":"/forum/en/comment/topic_295094/"},"strings":{"userRole":"","userId":"1212166","contentDraftJs":"","contentHtml":"<p>yeah submitted a ticket a day ago now was just hoping some1 new how to deal with his issue as plarium  doesn't act at all in a  timely manner</p>","userRegistered":"1471243207077","userCommentsCount":"8","userName":"Jerricho","createdDate":"1492173275203","editedDate":"0","id":"295094","entityId":"38056","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"295094","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1051142/","commentUrl":"/forum/en/comment/topic_295101/"},"strings":{"userRole":"Moderator","userId":"1051142","contentDraftJs":"","contentHtml":"Been a long time since it last happened to me, but I've never heard of a quick player-available fix. I believe it's a server side problem, which means that we cannot work around it ourselves.","userRegistered":"1457357943440","userCommentsCount":"2340","userName":"Crowbar","createdDate":"1492173763003","editedDate":"0","id":"295101","entityId":"38056","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/19307658.jpeg?v=1566396297"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"295101","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1212166/","commentUrl":"/forum/en/comment/topic_295435/"},"strings":{"userRole":"","userId":"1212166","contentDraftJs":"","contentHtml":"received an email from a Mr September stating that my issue was resolved. Sadly not, my units are still stuck I am still unable to send any form of unit/Galleon, can not claim any prize or reward, can not send or receive any assistance from/to team mates. my units are still stuck \"raiding\" I can't even claim BH rewards. the 32 hours was up a while ago. Pull your finger out plarium! so far plariums response has been equal to jack sh*t ","userRegistered":"1471243207077","userCommentsCount":"8","userName":"Jerricho","createdDate":"1492250226270","editedDate":"0","id":"295435","entityId":"38056","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"295435","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1212166/","commentUrl":"/forum/en/comment/topic_295653/"},"strings":{"userRole":"","userId":"1212166","contentDraftJs":"","contentHtml":"I have give up waiting the games not that good anyway, Back to a real pirate game, EVE for me.","userRegistered":"1471243207077","userCommentsCount":"8","userName":"Jerricho","createdDate":"1492338837973","editedDate":"0","id":"295653","entityId":"38056","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"295653","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1212166/","commentUrl":"/forum/en/comment/topic_295853/"},"strings":{"userRole":"","userId":"1212166","contentDraftJs":"","contentHtml":"<p><p>Unfortunately, we do not have the workaround right now. Just as you I am keen to see this matter fixed in the nearest time. \nThank you for your willingness to help. I really appreciate it.\nI will contact you in case any additional information is needed. Meanwhile, I have changed the status of your request to \"Solved\". \n\nBest regards,\nMyroslav | Plarium Support Team</p>If they have no \"work around\" why would they changed it to \"solved\"?<br><br></p>","userRegistered":"1471243207077","userCommentsCount":"8","userName":"Jerricho","createdDate":"1492422980030","editedDate":"0","id":"295853","entityId":"38056","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"295853","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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