Jan 21, 2017, 05:4501/21/17
11/14/16
0
Lost rubies
A number of rubies have disappeared from my hoard. I had nearly 1300 and suddenly it dropped to 990 for no apparent reason. Is there any way to get them back?
Lost rubies
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Jan 21, 2017, 07:5801/21/17
03/07/16
2340
Yes, there is: raise a Support ticket. They have access to the logs and can see where the rubies went (i.e., what did you spend them, when did you buy them, etc). If you didn't spend them, they should be able to see that too.
Try to be as informative as possible in your ticket. For example, give them a time frame when that happened (for example, "on Fri 11:07 UTC the rubies were there, but then on Sun 13:17 UTC I noticed that they were missing").
Good luck!
