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message and mail notifications showing nonexistant  contenet

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Sep 23, 2016, 23:0209/23/16
08/17/15
0

message and mail notifications showing nonexistant contenet

This is happening across at least three games...Pirates, Sparta and Total Dom...

the message notifications show that there are/is messages from Tinker/Tech when there are no new messages.

The mail notification shows new mail and there is none.


Is this MY problem or yours??
Views
5k
Comments
22
Comments
Sep 24, 2016, 00:1609/24/16
Sep 24, 2016, 00:29(edited)
32

I am also having this issue.  The system is showing that I have 1 unread mail message (letter)  but no unread mail message exists that I can see.  

I have reset the cashe and reloaded and restarted the browner without any success.
Sep 25, 2016, 03:5209/25/16
1

I too began to have this issue yesterday. Captain's Desk/Letters shows 3 but there are none.

I installed a completely new brwoser (Maxthon) and the problem still exists.

Sep 25, 2016, 17:0409/25/16
09/21/15
905

This issue is around for a while now and apparently plarium developers forget to remove this bug in new update codes. We reported this multiple times but there is no permanent solution for this yet.



a simple refresh will solve the issue though

 
Alyona KolomiitsevaCommunity Manager
Sep 26, 2016, 13:3109/26/16
09/17/15
8278
FaZi said:

This issue is around for a while now and apparently plarium developers forget to remove this bug in new update codes. We reported this multiple times but there is no permanent solution for this yet.



a simple refresh will solve the issue though

 
They didn't forget about it, Fazi. they're working on a fix. It will take some time to test it when it's ready.
Sep 26, 2016, 16:0009/26/16
09/21/15
905
Alyona Kolomiitseva said:

FaZi said:

This issue is around for a while now and apparently plarium developers forget to remove this bug in new update codes. We reported this multiple times but there is no permanent solution for this yet.



a simple refresh will solve the issue though

 
They didn't forget about it, Fazi. they're working on a fix. It will take some time to test it when it's ready.
Aye Aye Cap'n
Sep 27, 2016, 07:0109/27/16
08/22/16
1
A refresh does not make the false number indication go away. I've tried for days.
Sep 27, 2016, 08:0609/27/16
12/13/15
203

ok everyone have same problems  and plarium knows about that 

why so much noise about that , it is not something what stop you playing or cost you anything in the game ....they will fix it....give them time...

or if any of you know how to fix it faster help them LMAO

Alyona KolomiitsevaCommunity Manager
Sep 27, 2016, 12:4409/27/16
09/17/15
8278
NightWolf said:

ok everyone have same problems  and plarium knows about that 

why so much noise about that , it is not something what stop you playing or cost you anything in the game ....they will fix it....give them time...

or if any of you know how to fix it faster help them LMAO


Sep 30, 2016, 18:3909/30/16
09/10/16
1

Hi, I've a bug: also if I delete all the messages in Inventor the exclamation mark stay and blik

http://prntscr.com/co9zxv
Oct 2, 2016, 13:1010/02/16
108
I too have this bug.  Been around for about 3 days so refresh or logout doesn't fix it.
Alyona KolomiitsevaCommunity Manager
Oct 3, 2016, 13:4010/03/16
09/17/15
8278

ASH said:


I too have this bug.  Been around for about 3 days so refresh or logout doesn't fix it.

Our developers are aware of this issue and they are currently working on it.

As soon as they prepare a fix, it will be released. Please be patient, it may take some time. Thank you for understanding.

Oct 3, 2016, 20:2210/03/16
03/27/14
1660


Alyona KolomiitsevaCommunity Manager
Oct 4, 2016, 11:5010/04/16
09/17/15
8278
Blasphemy said:



Oct 4, 2016, 17:2510/04/16
11/06/14
579

I gotta agree patience is great and all but its been almost a year now for this one bug. It got way better than what it was. And no refreshing doesn't get rid of it all the time anymore. 

Best solution I have is get a sticky note cut it up to about the size of the notification and attach it to your screen.Problem solved. well at least if you're like me and tweak when notifications don't go away. 


A more practical one though that does work sometimes. Delete all messages or reports then log out and back in. A royal pain but it helps sometimes.
Oct 4, 2016, 21:2910/04/16
12/13/15
203

@ ICY

Hey that with sticky note actually working for me 
Oct 4, 2016, 21:5810/04/16
Oct 4, 2016, 22:25(edited)
02/06/16
35
Nice im not Alone.

Alyona KolomiitsevaCommunity Manager
Oct 5, 2016, 09:2410/05/16
09/17/15
8278
Icy said:

Best solution I have is get a sticky note cut it up to about the size of the notification and attach it to your screen.Problem solved. well at least if you're like me and tweak when notifications don't go away. 

I guess we all should try it 
Oct 6, 2016, 13:3110/06/16
03/27/14
1660
im to lazy lol i always want simple... simple simple hand to hand method lolz 
Oct 8, 2016, 03:3810/08/16
09/05/16
5
NightWolf said:

ok everyone have same problems  and plarium knows about that 

why so much noise about that , it is not something what stop you playing or cost you anything in the game ....they will fix it....give them time...

or if any of you know how to fix it faster help them LMAO

NightWolf you are correct that it does not cost me anything, but how do i know if I am missing an important mail?  I currently show 6 mails available to be read, but my box is empty.  I have no way of knowing if there really are 6 mails from people i need to respond to, or if they are ghosts.
Oct 8, 2016, 07:4710/08/16
12/13/15
203

@TAYLOR-K all real mails you will see , those you dont see are not mails , just a bug


 this is official announcements from support team :

                                                                                     Dear players,

Now you can experience an issue with already examined battle reports or personal messages when they are recognized as unread and your advisor still insists so that you read them.

Our engineers fully realize that it causes you a considerable inconvenience, that is why they established the highest priority for its resolution.

They plan to release the fix in one of the upcoming updates.

We appreciate your understanding and patience.


http://support.plarium.com/enpirates/Knowledgebase/Article/View/4481/0/attention-reports-issue