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Probs with the desktop app

Probs with the desktop app

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May 11, 2018, 07:5705/11/18
01/24/18
1

Probs with the desktop app

I downloaded the desktop app but when I try to login it tells me my computer cant use this version of the app I use windows 10,  32 bit my ingame name is The Skull email is cmorgan@dodo.com.au and there is 2 hours left on the free offer in game to use the app please help
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CrowbarModerator
May 11, 2018, 09:4805/11/18
03/07/16
2340

I suspect that it requires 64bit. I don't think there is a quick fix, apart from installing it and running it on 64bit Win on some other computer.

Hopefully, the agents will be more useful than me.

AndriiTechnical Support
May 11, 2018, 13:1505/11/18
06/03/14
607

Hello, captain! Yes, CROWBAR was right - the problem is in the 32 bit OS. Our developers are considering the idea of making an app for 32 bit OS too. Meanwhile,  update your current browser to the latest version. We have created an article with instructions on how to update different browsers: https://plariumsupport.zendesk.com/hc/articles/360003549632


Several players with whom we have had conversations in the tickets replied that the game run fine on the latest version of Mozilla Firefox. 

May 11, 2018, 23:2505/11/18
01/24/18
1
Its not very far that only peeps running 64 bit can get the free prize for useing the app what about us that use 32 bit we get nothing 
AndriiTechnical Support
May 12, 2018, 11:4305/12/18
06/03/14
607

If our devs will make an app for 32 bit OS, they might be able to get it. Now, unfortunately, they won't. 


Regarding flash

If you have some free time, I can offer you an alternative option how to solve the Flash Player problem. They are slightly more difficult.

The main idea is to download an older Flash Player version:


1. Here you can find step-by-step instruction on how to install previous Flash versions: https://helpx.adobe.com/flash-player/kb/install-previous-version-flash-player.html


2. Here you can download old versions: https://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html


Please choose one of the versions I highlighted in green: https://www.screencast.com/t/nBzvNdTNA


After you install the previous version of Flash Player, try launching the game in Mozilla Firefox: https://www.mozilla.org/