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Apr 8, 2018, 19:1304/08/18
04/08/18
0

Disappearing troops

I send 2 waves of troops to a BH member for a massed attack.  1 wave made it, the other completely disappeared.  It was approximately 5 million worth of O troops that simply disappeared enroute.  Help appreciated.
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Agent PavelTechnical Support
Apr 9, 2018, 09:2604/09/18
07/02/15
4523

Hello, Captain!

First of all, could you please specify whether your Haven has been affected by the recent issues on the Facebook game server? 

Also, please check this article. It can help you to find the units.

Apr 9, 2018, 12:0204/09/18
Apr 9, 2018, 12:26(edited)
02/20/17
184
I'm on gold coast plarium server.  I've noticed an issue with disappearing troops too.  It started this weekend.  When I recall troops from a haven they are reinforcing then all troops in travel vanish.  They reappear when I refresh the browser but not until I do.
Agent PavelTechnical Support
Apr 9, 2018, 12:4004/09/18
07/02/15
4523
KDH said:

I'm on gold coast plarium server.  I've noticed an issue with disappearing troops too.  It started this weekend.  When I recall troops from a haven they are reinforcing then all troops in travel vanish.  They reappear when I refresh the browser but not until I do.
Game refresh solved the issue? Or not all of the troops reappeared after the refresh?
Apr 18, 2018, 13:5004/18/18
02/20/17
184
For me each time the refresh solved the issue.  It has since gone away.
Apr 18, 2018, 21:1004/18/18
3
Up until to day, I have not had any issues.  I sent almost 400 subs. to a presidio and all but 89 disappeared. 
Agent PavelTechnical Support
Apr 19, 2018, 10:3104/19/18
07/02/15
4523

ericdale said:


Up until to day, I have not had any issues.  I sent almost 400 subs. to a presidio and all but 89 disappeared. 

Could you please clarify the platform where you play: Facebook or plarium.com? 

Also, please check this article. It can help you to find the units.

Apr 19, 2018, 16:4804/19/18
3

I play thru Face Book.


i have also refreshed my screen etc..   I checked this morning and they are still missing.  Added to the missing troops. My Defense has not changed since yesterday, when I look at my stats in the Brotherhood listings.  I have checked everywhere they could be. But they are just not there. 
AndriiTechnical Support
Apr 20, 2018, 14:3004/20/18
06/03/14
607

ericdale said:


I play thru Face Book.


i have also refreshed my screen etc..   I checked this morning and they are still missing.  Added to the missing troops. My Defense has not changed since yesterday, when I look at my stats in the Brotherhood listings.  I have checked everywhere they could be. But they are just not there. 

Hello, captain! I have contacted you via private messages. Please check it and specify the requested data.

AndriiTechnical Support
Apr 21, 2018, 10:4504/21/18
06/03/14
607

You pardoned 119 submarines on the 16th of April, hence, the number of usual submarines decreased and you got +119 Pardoned instead. That's it.


As for the issue with the reflection of troops. The possible reason here is the outdated web-browser's cache. Please check out this article to learn more how to fix it.  
Apr 23, 2018, 16:4204/23/18
3

So, you are saying that I pardoned 119 subs. Now they show under Pardoned Subs. Ok,  pretty simple math there


Please tell me what happened to the other 281 Subs?  My numbers are approximate. 

I do no want you to think I am wanting anything for free.  I just want to resolve the issue so it does not happen again.


Agent PavelTechnical Support
Apr 24, 2018, 14:5604/24/18
07/02/15
4523

ericdale said:


So, you are saying that I pardoned 119 subs. Now they show under Pardoned Subs. Ok,  pretty simple math there


Please tell me what happened to the other 281 Subs?  My numbers are approximate. 

I do no want you to think I am wanting anything for free.  I just want to resolve the issue so it does not happen again.


You had only 31 Submarine at your Haven on April, 18. Thus you could not send 400 units to a Presidio. Most likely you have sent other troops. 

Please check your Garrisons and battle reports to clarify which units were sent.

Since the issue has not been classified as a bug, the topic will be closed.


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