Could not complete action please try again later error

3 Replies
luxor
11 January, 2017, 9:11 AM UTC

I keep getting "could not complete action please try again later" when trying to open Sparta. I cleared history and cookies and still no change.



I also tried that logging out and coming back.

UTC +3:00
Alyona Kolomiitseva
Community Manager
11 January, 2017, 10:32 AM UTC

If you're still experiencing loading issues, please do the following:


1) Try to clear your browser cache to make sure that all the game files which are saved by your browser on your computer are replaced with new ones, containing the new game information. Please press Ctrl+Shift+Del to access the menu from which you can clear your browser’s cache. Then reload the page. In most situations it helps.


2) Make sure your Flash player is up to date.


3) Try to access the game from another browser or another PC if it's possible.


4) Try installing Browsec VPN extension for your browser.


5) If it doesn't help, please follow this instruction:


1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6


2. Access Network tab http://screencast.com/t/rRKZ9T9bsG


3. Try to access the game


4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g


5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.


6. Send this information to our Support Team: http://support.plarium.com/Tickets/Submit/.


They will help you to understand the reason of your loading issues and will help you to fix them.


Also please let us know if the issue is resolved.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Wy San Luis
12 January, 2017, 12:57 PM UTC

Alyona Kolomiitseva said:


4) Try installing Browsec VPN extension for your browser.

What is that?
"Those who seek to die will live, and those who seek to live will die."
UTC +0:00
Alyona Kolomiitseva
Community Manager
13 January, 2017, 9:42 AM UTC
Wy San Luis said:

Alyona Kolomiitseva said:


4) Try installing Browsec VPN extension for your browser.

What is that?
This is a browser extension that allows you to connect with virtual private network. If the loading issue is somehow connected with your network or provider, it will help. 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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