Bank account with negative mount

2 Replies
presidencia
10 January, 2017, 7:04 PM UTC

Friends

Since 5 days in my bank account Exist -25234 (minus or negative)

Why ? and what's solution

Thanks

UTC +7:00
lefeubleu
10 January, 2017, 8:03 PM UTC

I would say that's because you cheated and managed to hack Plarium, but I guess you would't be complaining here then^^

I had a friend who got that too.

Can't be of much help I'm afraid...

UTC -4:00
Alyona Kolomiitseva
Community Manager
11 January, 2017, 10:34 AM UTC

presidencia said:


Friends

Since 5 days in my bank account Exist -25234 (minus or negative)

Why ? and what's solution

Thanks

Most likely, your in-app purchase was reversed and the funds were sent back to the source of the payment, therefore the in-game currency has been deducted from your balance.


Please note that there was no system error in this case. Your balance has become negative because you spent the received currency before the payment reverse.


If you have any further questions concerning this matter, please contact Support Team directly. They should be able to provide you with more details.



Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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