Scholar terminated 30min before.

2 Replies
Rodrigo
5 September, 2016, 2:52 AM UTC

Hi,


I bought a "Scholar" to get my "Discoveries" working for 7 days on more than one "Discovery" at the same time.

Today I saw that my Scholar was terminating in 30min, when I saw it I immediately  Boost one of my active Discoveries and I tried to put another one Discovery to be Discovering before the Scholar got finished. For my surprise I got a message talking to me to buy another Scholar, I think that I was with 30 min to use the Scholar and I was unable to do it with my Scholar active.

I take some screenshots to show you and I want to know what was occurred with the Scholar that I bought and how can we solve it issue to not occur again?


Thanks,

Rodrigo.

UTC -3:00
Alyona Kolomiitseva
Community Manager
5 September, 2016, 10:15 AM UTC

Hi! 

Please be aware that such issues should be directed to the technical specialists from our Support Team. Unfortunately, we are unable to help you on Forum.


Please follow this link and submit a ticket: plrm.me/Support_Plarium.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Blasphemy
Moderator
7 September, 2016, 12:02 PM UTC

Rodrigo said:


Hi,


I bought a "Scholar" to get my "Discoveries" working for 7 days on more than one "Discovery" at the same time.

Today I saw that my Scholar was terminating in 30min, when I saw it I immediately  Boost one of my active Discoveries and I tried to put another one Discovery to be Discovering before the Scholar got finished. For my surprise I got a message talking to me to buy another Scholar, I think that I was with 30 min to use the Scholar and I was unable to do it with my Scholar active.

I take some screenshots to show you and I want to know what was occurred with the Scholar that I bought and how can we solve it issue to not occur again?


Thanks,

Rodrigo.

Even though its says you have it for 7 days, you only have it for ONE use, it's in the wording but tricky

i don't recommend using it till you are up higher in discoveries and i do believe they need to re'word it better 

""and im not saying i agree with this just letting you know"""


I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
UTC +2:00
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