Server went down for hours..again

4 Replies
JackTheReaper
5 August, 2016, 11:05 AM UTC

So the server went down for hours and couple of my Bh members didn't get the chance to harbor troops...one of them lost 1 K jaugs + 1 K SOL + couple thousands of mercenay.


How can the server get down without prior notice ...it's not cheap to get offense and lose it just like that cuz of plarium it's just not acceptable.


Is it possible for my member to get his ships back and if so how long is that gona take ?

UTC +1:00
FaZi
5 August, 2016, 4:10 PM UTC

sorry to inform you but this is not possible that player get units back.


Same happened to me but i was lucky lose few pirates only still it aches.


and regarding server crash, i personally suspect it was DDOS attack and plarium really can't do anything about it. Instead we called them and than they woke up in middle of the night to fix it for us.


And be polite when you are talking 

Th' rougher th' seven seas, th' smoother we sail. Ahoy! ahead ye coward
UTC +3:00
Icy
Moderator
6 August, 2016, 6:01 AM UTC
As mods we have no control over that. This is something you have to contact support for.  I  maybe incorrect but I have heard in the past when its plarium's fault you can have units returned to you.  If it were me I would send a screen shot to support reminding them of the crash and giving it a shot. Doesn't hurt to ask. You might get lucky.
UTC -4:00
JackTheReaper
6 August, 2016, 6:46 AM UTC

@fazi :


do you think someone who lost like this should be polite to plarium ?

Plarium server went down >>he lost all his offense troops >> be polite to plarium ????


http://hpics.li/9d918ed

UTC +1:00
FaZi
6 August, 2016, 8:42 AM UTC

Yes he should be polite.


These are the manners. and it is politeness that may get you something. If you are going to tell them what the hell etc. they will not be as good as they could be in case of politeness.


Th' rougher th' seven seas, th' smoother we sail. Ahoy! ahead ye coward
UTC +3:00
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