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How to report a bug

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Alyona Kolomiitseva
Community Manager
27 May, 2016, 3:14 PM UTC

In this thread you will learn how to efficiently report bugs.

First of all, please carefully read this thread before posting your bug report.

How to report a bug?

If you noticed a bug in the game, please let us know. You can post in Bug Reports thread or report it directly to our Support Team https://plariumsupport.zendesk.com/hc/en-us

Please follow these simple rules:

1. Be precise.

2. Give a short summary of the bug in 5-20 words in the beginning of your comment.

3. Give a detailed explanation of the bug, providing only the necessary details.

4. Be clear: explain how to reproduce the problem, step by step.

5. If possible, include a screenshot.

6. If the bug does not consistently reproduce, provide additional information.

7. Remember that login issues are not bugs. Please do not post them here.You can report them to our Support Team. https://plariumsupport.zendesk.com/hc/en-us

8. Re-read your comment a couple times before submitting.

9. Do not create duplicate comments.

10. Refrain from using disrespectful language. It will not help us find and fix the bug but may only slow the progress of passing the issue to the developers.

Please remember that off topic, duplicate, and insulting comments will be deleted.


Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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