Cant Login, Says I need to clear cache. Why is it doing this and how do i fix it?

3 Replies
shaunt98
1 March, 2016, 4:25 PM UTC
So today I logged into Plarium to check on my games. First I went to Nords Heroes of the North which worked totally fine. Then i went into Tides of Fortune and it loaded all the way to 100% and still said that i needed to clear my cache and try again later. I did and it still wouldnt work work! Can someone please help me figure this out??
UTC +7:00
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Alyona Kolomiitseva
Community Manager
1 March, 2016, 4:31 PM UTC

Please try to re-login (or clear your Browser cookies) to the game. 


If it doesn't work, I recommend you to make a HAR-file and tracert and send it to Support Team or Anne Bonnie directly. 


Here is an instruction how to make HAR and tracert: 


1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6 

2. Access Network tab http://screencast.com/t/rRKZ9T9bsG

3. Try to access the game 

4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g

5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it. 

6. Send this information to our Support Team: http://support.plarium.com/ or Anne Bonnie in PM.


This information will help them to understand what is the reason of your login issues. I hope it helps you.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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Blasphemy
Moderator
1 March, 2016, 5:08 PM UTC
shaunt98 said:

So today I logged into Plarium to check on my games. First I went to Nords Heroes of the North which worked totally fine. Then i went into Tides of Fortune and it loaded all the way to 100% and still said that i needed to clear my cache and try again later. I did and it still wouldnt work work! Can someone please help me figure this out??
did you figure it out?
I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
UTC +2:00
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Alice0815
2 March, 2016, 5:31 AM UTC
thats because of game updates. usually you just have to wait a few minutes ... or a few more minutes ... and it will work again
UTC +1:00
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