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Cant Login, Says I need to clear cache. Why is it doing this and how do i fix it?

Cant Login, Says I need to clear cache. Why is it doing this and how do i fix it?

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Mar 1, 2016, 16:2503/01/16
11/05/14
19383

Cant Login, Says I need to clear cache. Why is it doing this and how do i fix it?

So today I logged into Plarium to check on my games. First I went to Nords Heroes of the North which worked totally fine. Then i went into Tides of Fortune and it loaded all the way to 100% and still said that i needed to clear my cache and try again later. I did and it still wouldnt work work! Can someone please help me figure this out??
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Alyona KolomiitsevaCommunity Manager
Mar 1, 2016, 16:3103/01/16
09/17/15
8278

Please try to re-login (or clear your Browser cookies) to the game. 


If it doesn't work, I recommend you to make a HAR-file and tracert and send it to Support Team or Anne Bonnie directly. 


Here is an instruction how to make HAR and tracert: 


1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6 

2. Access Network tab http://screencast.com/t/rRKZ9T9bsG

3. Try to access the game 

4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g

5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it. 

6. Send this information to our Support Team: http://support.plarium.com/ or Anne Bonnie in PM.


This information will help them to understand what is the reason of your login issues. I hope it helps you.

Mar 1, 2016, 17:0803/01/16
03/27/14
1660
shaunt98 said:

So today I logged into Plarium to check on my games. First I went to Nords Heroes of the North which worked totally fine. Then i went into Tides of Fortune and it loaded all the way to 100% and still said that i needed to clear my cache and try again later. I did and it still wouldnt work work! Can someone please help me figure this out??
did you figure it out?
Mar 2, 2016, 05:3103/02/16
10
thats because of game updates. usually you just have to wait a few minutes ... or a few more minutes ... and it will work again