Cant Login, Says I need to clear cache. Why is it doing this and how do i fix it?
User ID: 1047686
1 March, 2016, 4:25 PM UTC
So today I logged into Plarium to check on my games. First I went to Nords Heroes of the North which worked totally fine. Then i went into Tides of Fortune and it loaded all the way to 100% and still said that i needed to clear my cache and try again later. I did and it still wouldnt work work! Can someone please help me figure this out??
User ID: 698671
1 March, 2016, 4:31 PM UTC
Please try to re-login (or clear your Browser cookies) to the game.
If it doesn't work, I recommend you to make a HAR-file and tracert and send it to Support Team or Anne Bonnie directly.
Here is an instruction how to make HAR and tracert:
1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6
2. Access Network tab http://screencast.com/t/rRKZ9T9bsG
3. Try to access the game
4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g
5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.
6. Send this information to our Support Team: http://support.plarium.com/ or Anne Bonnie in PM.
This information will help them to understand what is the reason of your login issues. I hope it helps you.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
User ID: 27584
1 March, 2016, 5:08 PM UTC
So today I logged into Plarium to check on my games. First I went to Nords Heroes of the North which worked totally fine. Then i went into Tides of Fortune and it loaded all the way to 100% and still said that i needed to clear my cache and try again later. I did and it still wouldnt work work! Can someone please help me figure this out??did you figure it out?
I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
User ID: 542961
2 March, 2016, 5:31 AM UTC
thats because of game updates. usually you just have to wait a few minutes ... or a few more minutes ... and it will work again