influence pionts

14 Replies
ralph nijs
15 February, 2016, 1:40 PM UTC

oure bh didnt get the influence pionts added to oure total

nd we didnt rank up we got tenth wave 3 lvls up and brothers in arms a lvl up

can the game makes our support correct this so that we get oure influence pionts

greets white eagle
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Anne Bonnie
Administrator
15 February, 2016, 4:17 PM UTC

Ahoy Matey! First of all, please check this table below 


If ye won the Tenth Wave lev.3, yer Brotherhood should have received + 450 Influence Points. We add 450 + 900 = 1350. I hope it helps understand how our Influence Points system works. 
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T.Bone
17 February, 2016, 4:45 PM UTC

hello.

 Would like some help understanding how a influence points work, because our brotherhood won 2 titles this week and  ( Recruiters lv3 and Vanquishers lv2).. We should earn 900 points for them but we didnt.. am i wrong? Thanks
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eric.coin
26 February, 2016, 5:49 PM UTC

by the way , there is a troubleshooting when you sett rank for BH.


we see that with influent points we are more than 4500 point. another BH have the same trouble.


but you display all time 450 or 0 . this is wrong


ours rank could be not 450 points as representative and we are grow up now.


PLease fix this, because rank are not representative our BH.



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Trouble
27 February, 2016, 3:19 PM UTC

We are also having trouble with the influence points that are not adding up in the Brotherhood ranking. We score influence points but they dont add up so we are at place 91 in the Brotherhood ranking, while we need to be about 30 places up.


Already send a ticket to your guys for a while ago, but until now this issue is not resolved. Could you be so kind to take a look at this again?


Thank you,

Liz.
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FaZi
28 February, 2016, 6:03 AM UTC
LIZ please give your ticket ID to Anne Bonnie in PM
Th' rougher th' seven seas, th' smoother we sail. Ahoy! ahead ye coward
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Trouble
29 February, 2016, 12:02 PM UTC

I will do that Fazi.


Thanks for getting back to me, its still not resolved, We are getting points but they still add up. When you hoover over the points the strange thing is that than it will let you see the real ammount of points you are having. I also see that other BH's have the same problem. The points just dont add up so we are in the same place for weeks already.


Ill send Anne the ticket ID. Thanks again :-)
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FaZi
29 February, 2016, 1:36 PM UTC

We had this issue in nords and our dev is already investigating the issues. I hope they get it sorted soon.


Believe me such glitches are the most difficult to find & most difficult to resolve.


I will ask my CM & will provide any additional info if we had any. Personally i am expecting this to get resolved in this week.


Th' rougher th' seven seas, th' smoother we sail. Ahoy! ahead ye coward
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Trouble
29 February, 2016, 1:55 PM UTC

Well lets hope so Fazi, because this is going on for almost 3 weeks. 


Thanks again Fazi. Ill keep an eye on it and this topic 
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Trouble
22 March, 2016, 4:53 PM UTC

The same situation is happening again. We completed 2 achievements and the points dont add up.


Would you please be so kind to take a look at this issue again.


Thanks,

Liz.


There was just 2250 (1st achievement) points added, still missing 9000 points (2nd achievement)
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Alyona Kolomiitseva
Community Manager
23 March, 2016, 10:18 AM UTC
Liz LB said:

The same situation is happening again. We completed 2 achievements and the points dont add up.


Would you please be so kind to take a look at this issue again.


Thanks,

Liz.


There was just 2250 (1st achievement) points added, still missing 9000 points (2nd achievement)
Could you please report it directly to our Support Team? They have much more information on this matter.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Trouble
23 March, 2016, 6:52 PM UTC
Done. I hope they will fix this issue good this time. Last time it took them 3 weeks and now we find out that the issue still isnt solved. sigh.
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Trouble
29 March, 2016, 4:46 PM UTC

It still isnt fixed, another achievement was reached and instead of getting 3600 points added they added only half (1800)


We are more than 10.000 points short at the moment. 4 Tickets were filled in to Customer Support, the only thing I am getting back is an auto-mail.


Please, please, please. Fix this issue.



Our total points for a few weeks ago where: 20700

We completed two achievements: 1st one was 2250 points and the second one was 9000 points.

They added only the first one (2250 points) that brought the total on 22950 (20700+2250)

This morning another achievement was completed that gave us 3600 points.

They didnt add 3600 but 1800 points (we did get exactly half of what we were entitled of), so the total is now 24750

We are still missing 9000 + 1800 = 10800 points and are total should be 35550 !!!!

Please can someone take a look into this because filling in tickets doesnt work out.

Regards,

Liz.

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Alyona Kolomiitseva
Community Manager
31 March, 2016, 8:04 AM UTC
Our developers are aware of this bug, but it will take some time to fix it. Unfortunately, I don't have any precise terms. If I have any details, I will let you know.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Trouble
31 March, 2016, 9:03 AM UTC

Hello Alyona,


Okay, thank you for this answer. As long as they are aware of this issue than its fine and I know it will be fixed eventually.


Thanks for letting me know.


Regards,

Liz.
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