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Missing BH achievement reward

Missing BH achievement reward

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Jan 19, 2018, 14:4201/19/18
01/13/16
14

Missing BH achievement reward

We have reached sea wolves lvl5 (individual reward 100 juggs and 10 pearls).I didn't get that reward nor the msg that I had it before in other BH or what soever.Is there a reason or a bug?

ID 514563956
Views
1k
Comments
13
Comments
CrowbarModerator
Jan 19, 2018, 20:4301/19/18
03/07/16
2340

You need go to your Brethren Court, My Brotherhood, Bortherhood description (the "i" icon) here:

and claim the reward by clicking on the button with an exclamation mark on it:

Jan 20, 2018, 00:1501/20/18
01/13/16
14

I know WHERE to get it but it ain't there.Thanks for your reaction.

G
Jan 20, 2018, 10:5701/20/18
11/06/14
579
Where you in the Bh when the achievement was reached, also was it during your 7 day probation period. If the bh got the achievement during your first 7 days there,  you probably won't get the reward being you're not a full member yet.
CrowbarModerator
Jan 20, 2018, 11:0801/20/18
Jan 20, 2018, 11:08(edited)
03/07/16
2340

Icy said:

Where you in the Bh when the achievement was reached, also was it during your 7 day probation period. If the bh got the achievement during your first 7 days there,  you probably won't get the reward being you're not a full member yet.

That's a good guess. The same goes for cadets.

I have a feeling that gino.gevaert was a full member and this'll need to be looked at by an agent. Still, @gino.gevaert, can you confirm that you were indeed a full member (in terms that Icy explained and I expanded)?

Agent HelenTechnical Support
Jan 20, 2018, 12:3301/20/18
10/24/17
796

Hello, Gino.gevaert, I didn't find any account using the indicated ID. Your ID starts from pp+numbers if you play on plarium.com or from fb+numbers if you play on Facebook. I have requested your data via private messages, please check them.

Jan 21, 2018, 12:5701/21/18
Jan 21, 2018, 12:58(edited)
01/13/16
14

Yes I'm a full member,in BH for months and didn't receive a msg why I don't diserve the reward.

uid 7751852 / fb1015679565164065 / The Pirate Bay / segment00

CrowbarModerator
Jan 21, 2018, 18:1801/21/18
03/07/16
2340

Did you check your messages here:

?

Jan 21, 2018, 19:0101/21/18
01/13/16
14
Just did and replied,thanks for the reminder.
Agent PavelTechnical Support
Jan 22, 2018, 10:5301/22/18
07/02/15
4523

Hello, Captains!

There are no bugs related to Brotherhood achievement rewards.

The rewards for the Brotherhood achievements cannot be received by a member in the following cases:

- the player joined the Brotherhood when the achievement had already been earned; 

- the player was on probation period in the Brotherhood when the achievement was earned (in this case the player will be able to receive the reward when his probation period is over);

- the player has already received the reward for the achievement in another Brotherhood.

In other cases, the rewards for the Brotherhood achievements are issued correctly.

Jan 22, 2018, 22:3301/22/18
01/13/16
14

Options 1 and 2 are not in order.

Option 3 should send a msg saying ; "you won but won't receive the reward cause you already received it " which I did NOT receive.


This is only the second time I call upon you,administrators,and again you stonewalled me.Why bother ?
Agent PavelTechnical Support
Jan 23, 2018, 09:2801/23/18
07/02/15
4523

gino.gevaert said:


 "you won but won't receive the reward cause you already received it " 


Such notifications are not sent. If you have already received the reward for the Brotherhood achievement, you will receive a letter that your Brotherhood has reached a new level of the achievement, but any rewards won't be offered.

Jan 23, 2018, 12:5501/23/18
01/13/16
14
I didn't receive the first,nor the second
Agent PavelTechnical Support
Jan 24, 2018, 10:1501/24/18
07/02/15
4523

gino.gevaert said:


I didn't receive the first,nor the second

Brotherhood achievement rewards are issued as intended. This feature has been tested.

Since the issue has not been classified as a bug, the topic will be closed.  

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