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Can't send messages - says plarium has blocked because of spam - not correct

Can't send messages - says plarium has blocked because of spam - not correct

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CrowbarModerator
Nov 11, 2020, 13:3711/11/20
Nov 11, 2020, 23:30(edited)
03/07/16
2340

Just heard back from them. Apparently, you are not banned.

Please, check. If you're still having issues, please provide a screenshot of the error message.

Dec 20, 2020, 00:5412/20/20
02/20/17
17

Evening Captain:  I sent 2 screenshots to a Brotherhood member and again Plarium gave me the red ink for alleged spamming.  Any assistance would be greatly appreciated.  

A

CrowbarModerator
Dec 20, 2020, 13:5412/20/20
03/07/16
2340

My Plarium contact will be unavailable tomorrow. Please, raise a ticket as the last time, and ping me with your ticket number if you don't hear from them by Tuesday.

Dec 24, 2020, 03:2312/24/20
02/20/17
17

Your request [2561693] has been received and is being reviewed by our support team. We'll contact you as soon as we have an answer for you.



CrowbarModerator
Dec 28, 2020, 17:5512/28/20
03/07/16
2340
Amadeus

Your request [2561693] has been received and is being reviewed by our support team. We'll contact you as soon as we have an answer for you.



You should be unbanned now. Sorry it took so long. It's that time of the year, I'm afraid, and the whole migration fuss is not exactly helping.

Jan 13, 2021, 22:4101/13/21
02/20/17
17

Evening Captain:  Again Plarium gave me the red ink for alleged spamming. Nothing but coversation occured in that chat. I have no idea why this is happening. Any assistance would be greatly appreciated.  

CrowbarModerator
Jan 16, 2021, 01:1501/16/21
03/07/16
2340

Amadeus, I asked them to figure out why are being banned so often. Sadly, I haven't heard from them yet. Did they at least unban you?

Jan 16, 2021, 01:4501/16/21
05/09/17
33

I can confirm it's not spamming - simply two teamies chatting and sharing game info. 

I hope Plarium will stop this now - as you said; happens often..

CrowbarModerator
Jan 16, 2021, 15:3601/16/21
03/07/16
2340

Yes, that's why I've asked that they check the cause of it.

Not long ago, I got banned from the forum whenever I posted a single reply to any of the players' questions. 😂 Luckily, as a mod, I was also allowed to unban myself, because that makes sense. 🙈

Jan 17, 2021, 22:5701/17/21
02/20/17
17

Evening Captain:  Still banned.

CrowbarModerator
Jan 18, 2021, 15:1701/18/21
03/07/16
2340

Amadeus, I was told that you should be unbanned again. They'll try to figure out why are you being banned, but there is no time frame for that.

Luckily, you have your own "please, unban me again" topic. 😉

Apr 11, 2021, 19:5204/11/21
05/09/17
33

Hi Crowbar - here we go again, but this time it's me, not Amadeus, for a change lol

CrowbarModerator
Apr 11, 2021, 20:1304/11/21
Apr 12, 2021, 11:10(edited)
03/07/16
2340

I'll let them know. They should unban him tomorrow.

CrowbarModerator
Apr 12, 2021, 11:1504/12/21
03/07/16
2340

Lizzie, I just heard back from them. Apparently, you are not banned.

Please, check and let me know.

CrowbarModerator
Apr 13, 2021, 10:3504/13/21
03/07/16
2340

Thank you. You should be unbanned now. Please, check and confirm.

Apr 13, 2021, 13:2904/13/21
05/09/17
33

Works again now - thank you so much for your quick response and good help, as always.

Apr 14, 2021, 10:3104/14/21
Apr 14, 2021, 10:34(edited)
05/09/17
33

- and back to being blocked... 

Was able to send 4 messages before I was blocked again... 

https://prnt.sc/11dnsjd 

AlinaCommunity Manager
Apr 14, 2021, 15:3004/14/21
05/21/19
3510
Lizzie

- and back to being blocked... 

Was able to send 4 messages before I was blocked again... 

https://prnt.sc/11dnsjd 

Hi, Lizzie! Sorry to see you're banned again 😫  I've unbanned you 😉

Apr 14, 2021, 15:4604/14/21
05/09/17
33

Thank you, Alina :) Do you know why this keeps happening to both of us? Must be a damn hot line or something :p