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Can't send messages - says plarium has blocked because of spam - not correct

Can't send messages - says plarium has blocked because of spam - not correct

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Sep 26, 2019, 18:0609/26/19
05/09/17
30

Can't send messages - says plarium has blocked because of spam - not correct

Hi

All of a sudden I can't send more messages in messenger - says blocked and most likely because of spam.

We do chat a lot, but no spam :D

Hope you can fix this.

Thanks

Lizzie 

http://prntscr.com/pben5w 

Views
932
Comments
69
Comments
CrowbarModerator
Sep 26, 2019, 19:0209/26/19
03/07/16
2018

What happens if you click that "Support Team" link?

CrowbarModerator
Sep 27, 2019, 10:3609/27/19
03/07/16
2018

Ah, so it gets you here. OK, we'll need someone to look into your account, which I - as a fellow player - cannot do.

I'll ask someone from Plarium to do it today, but - given that it's Friday - it may take a bit longer.

Sep 27, 2019, 10:3909/27/19
Sep 27, 2019, 12:35(edited)
05/09/17
30

I understand, I'm grateful no matter that you have responded so quickly.

Guess I will just have to wait to hear what they have to say.

Thank you for your help this far :)
CrowbarModerator
Sep 27, 2019, 12:0409/27/19
03/07/16
2018
I was told that this is fixed for you now. Let me know if it fails again.
Sep 27, 2019, 12:2909/27/19
05/09/17
30
Thank you, yes it works again - and will do. Thanks a lot for eveyones help :)
Dec 16, 2019, 17:3912/16/19
02/20/17
15

Hi

All of a sudden I can't send more messages in messenger - says blocked and most likely because of spam.

We do chat a lot, but no spam :D

Hope you can fix this.

Thanks

A

CrowbarModerator
Dec 16, 2019, 19:2612/16/19
03/07/16
2018

I've passed it on. I expect them to sort it out in a day or two.

CrowbarModerator
Dec 18, 2019, 10:4112/18/19
03/07/16
2018

@Amadeus, they're having a wee bit of a problem finding out what your problem is. Can you, please, post a screenshot of the message that it's giving you?

CrowbarModerator
Dec 18, 2019, 17:2412/18/19
03/07/16
2018

Amadeus said:

https://prnt.sc/qclr3t

Thank you. I've passed it on to Plarium, to figure it out, and I apologise that it's taking so long.

CrowbarModerator
Dec 19, 2019, 13:5512/19/19
03/07/16
2018

@Amadeus, this should be fixed now. Please check, and let me know if you experience problems again.

Sep 15, 2020, 00:0709/15/20
04/23/16
5

Same problem.  

Same message as in both Amadeus' and Lizzie's screen shots. 


https://prnt.sc/uhbqwt


Same result when clicking to "contact" SUPPORT TEAM  (ie: directed to this forum - which is not helpful and a giant time waste before the search function turned up a relevant thread.)


Please assist in correcting the problem.  Thank you.

CrowbarModerator
Sep 15, 2020, 00:3409/15/20
03/07/16
2018

@Polaris, I've notified the Support. Btw, you could've opened a new topic, instead of searching for this one. ;-)

CrowbarModerator
Sep 15, 2020, 09:5109/15/20
03/07/16
2018

@Polaris, you should be ok now.

Nov 3, 2020, 14:4011/03/20
02/20/17
15

Morning Crowbar:  I have again been blockaded for spamming in chat. As Polaris has already stated, following the directions to contact support is a wasre of time.  Any assistance would be greatly appreciated.

Thanks

A

CrowbarModerator
Nov 4, 2020, 11:1111/04/20
03/07/16
2018

@Amodeus, you're unblocked now.

"Spam" usually means that you were sending too many URLs (whatever "too many" means to Plarium's automation). I would advise sending fewer of those or moving to Discord for link-heavy conversations.

Nov 4, 2020, 18:3211/04/20
02/20/17
15

Thank You for your prompt reponse.  Glad to find out wht that happened. 

Regards

A

Nov 10, 2020, 08:1111/10/20
02/20/17
15



Morning Crowbar:  I have again been blockaded for spamming in chat. No URL's sent but a a lot of dialogue between players.   Any assistance would be greatly appreciated. 

CrowbarModerator
Nov 11, 2020, 12:5311/11/20
03/07/16
2018

Amadeus, apologies for the delay. I'm having a bit of a problem to get to Plarium, as my contact is on a sick leave. Maybe try raising a ticket with the Support , to get this done faster?