missing extra 3day thrall

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missing extra 3day thrall

Feb 9, 2018, 12:2602/09/18

04/09/15

missing extra 3day thrall

This is all cheap support. Im pissed it took 15 minutes to finally get here. I just spent money for 13k emeralds. im going to my bank and getting a refund. you service stinks. i shouldnt have to go thru hell and back just to get support.

I PAID REAL USA $$$ I WOULD LIKE REAL SUPPORT NOT SOME STUPID FORUM THAT ANY BONEHEAD CAN COMMENT ON.

I HAVE 2 BLDGS BEING BUILD, UNDERSTAN? AND I BOUGHT A 3DAY THRALL FOR 500 EMERALDS AND PAID OVER 1000 EMERALDS TO GET SUMMON STONES, TO UPGRADING MY BLDG OF SUMMONING. i DID IT. TOOK 59MINUTES. I BOOSTED IT. THEN I WENT TO BLD ANOTHER BLDG AND IT SAID I HAD TO BUY A THRALL AGAIN.
PLEASE FIX AND COMPENSATE ME A PAYING CUSTOMER!! NOW I HAVE TO STOP PLAYING THIS DARN GAME UNTIL YOU RESOLVE THE ISSUE. PROBABLY NEXT MONDAY OR TUESDAY

Comments

Agent HelenTechnical Support

Feb 10, 2018, 10:3602/10/18

Feb 10, 2018, 10:38(edited)

10/24/17

796

Hi! Please note that there are no bugs related to the purchase of in-game items. You always receive what you bought. As far as I understand the main problem is that you believe you didn't receive the Extra Thrall (3 days)? I have checked your account and see you have it in the "Construction" tab. I have double checked the game logs and see that it was bought on 09.02.2018 at 12:07:41 UTC. In case you do not see the item right after the purchase, please refresh the page.

Please let me know if you have any other concerns, or I misunderstood your question. We will be glad to clarify the situation.

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