Lost all items in My Items Bag

5 Replies
30 September, 2016, 12:50 PM UTC
I have lost all items that were contained in My Items bag and it is totally empty. As a level 85 player, I had a stack of items from Runes, boosts and items purchased from the Black Market e.g. resources. What has happened to these hard earned items and It is hoped that they are all returned to my bag as I have paid for some of these, Not happy as I need these to play the game. Not starting over.
UTC +11:00
30 September, 2016, 1:17 PM UTC

The same thing happened to me.

When will I get my items back.

Is this problem linked to the fact that the game is no longer playable on smartphone?

UTC +2:00
30 September, 2016, 1:23 PM UTC
Same thing here, and a lot of my clan are reporting the same, not sure how or if we will get them back, I have sent in a bug report
UTC +1:00
30 September, 2016, 1:37 PM UTC

I agree with everyone else.  I lost all my items too.  I just attacked a level 64 for the quests and lost that winning stuff too.  Along with emeralds.

Please reverse what upgrade you did.  

UTC +4:00
Alyona Kolomiitseva
Community Manager
3 October, 2016, 1:49 PM UTC
The issue was already fixed. Thank you for your patience.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
17 October, 2016, 11:59 AM UTC
Alyona Kolomiitseva said:

The issue was already fixed. Thank you for your patience.
like most issues fixed you may of cured it for some but I bet only PART of their inventory was restored. I also had that happens and yes got most back but lost some items I have had since they were first options ie portals  and stuff like that . the customer service in this game really isn't upto par . well actually and honestly for the gaming community it is . Most games don't give a damn about customers unless they spend a ton of money on game
UTC +7:00
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