Game keeps freezing and browser need to be restarted every time that happens.

3 Replies
Rick41
17 September, 2016, 4:34 AM UTC

Hi

I am Using windows 10 , have the newest IE explorer, also tried Google Chrome and Firefox.

I cleared my browser cache also deleted cookies , checked my plug ins. and i have a 50K cable internet connection.

Still the Game continues to freeze after about 10 minutes of time .. and only thing that works is close and restart my browser.. and it does that with all mentioned browsers.

Does any one else have this problem ?

And if not, i have done every thing i could that was mentioned in the "connection problems section of this forum"  what else can i do?


UTC -1:00
FaZi
17 September, 2016, 5:44 PM UTC

looks like you did everything we have in that thread,


please submit a support ticket and they will look into it


http://support.plarium.com/enpirates/Tickets/Submit/Step1/53
Th' rougher th' seven seas, th' smoother we sail. Ahoy! ahead ye coward
UTC +3:00
denispriley
30 September, 2016, 7:27 AM UTC
I have exactly the same problem, plus the game is exceedingly slow at times, but the constant freezing is what will make me give up even trying to play the game. I cannot believe the developers are unaware of this.
UTC +2:00
Alyona Kolomiitseva
Community Manager
30 September, 2016, 12:04 PM UTC

denispriley said:


I have exactly the same problem, plus the game is exceedingly slow at times, but the constant freezing is what will make me give up even trying to play the game. I cannot believe the developers are unaware of this.

There can be many reasons why the lags occur.

The issue can be on your PC/browser/router/Internet provider/CDN/our server/etc.


To understand the reason of lag, we need some additional information. You can help us to investigate your case if you do the following:


1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6


2. Access Network tab http://screencast.com/t/rRKZ9T9bsG


3. Try to access the game


4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g


5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.


6. Send this information to our Support Team: http://support.plarium.com/Tickets/Submit/.


They will help you to understand the reason of your lags and will help you to fix them.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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