GAME LAG is unbearable !!!

50 Replies
M.BlackStarVega
9 March, 2016, 3:34 AM UTC

I agree with Blas, on the account about the Lag coming and going.

There has been times when I was really able to move freely anywhere (on the map) for example.



However, due to my personal life, I really don't do much except the "basics" of Everyday Stuff...more so because doing anything Extra just becomes frusterating...and it makes me NOT want to do anything on Nords.

I WISH Nords was as "PERFECT" as the Phone version (but I'm sure that has something to do with different servers or something)....

Anyway, the complaints about these lag issues has been on going for (as far as I Feel) for over 4 Months..with the same complaints.



It's really sad...I do hope Plarium can do Something about it...there is only so much "Consumers" are willing to DO on a game like this before they....










Fighter Black Star Vega, Knights Templar.Warrior UNI
UTC +0:00
slistgaus
9 March, 2016, 10:56 AM UTC

Worst lag i've ever faced online gaming. and its becoming worse and worse by the minute.


will somebody do something?



UTC +2:00
Alyona Kolomiitseva
Community Manager
9 March, 2016, 11:41 AM UTC
As the moderators already told you, please contact our Support Team. We can't help you here on Forum. Lags need to be investigated by technical specialists, not Moderators or Community Managers.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
villaridge
9 March, 2016, 12:48 PM UTC

Well, theres your answer folks....move along, nothing to see here......the Forum cant help you.

Personally I think that is the BIGGEST BUG that Plarium has with Nords

villaridge
UTC +6:00
M.BlackStarVega
9 March, 2016, 6:50 PM UTC

pete.rothe said:


Well, theres your answer folks....move along, nothing to see here......the Forum cant help you.

Personally I think that is the BIGGEST BUG that Plarium has with Nords



Indeed...


Whats the point in having a "Help and support" area in a forum to Complain *Collectivly* ..where everybody who "reads" can See others with the Same Problem (that's been going on for Months)-


Don't you think people Have been complaining about these Issues? For this Long?


HAS Plarium done anything about it? And if so why does the problem still exist? 

Why doesn't Plarium Address the issue to it's consumers, so The consumers know that Plarium is still working on it.


The Communication as a "Whole" IMO between Plarium and it's Customers isn't good..... not good enough.


Their are other Games Out there that are better then This. 

Just that some people don't want to up right quit because they invested too much MONEY on here.

Fighter Black Star Vega, Knights Templar.Warrior UNI
UTC +0:00
Alyona Kolomiitseva
Community Manager
10 March, 2016, 7:39 AM UTC

To everyone experiencing lags,


I really want to help you with this issue, so I will appreciate if you do the following:


1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6 

2. Access Network tab http://screencast.com/t/rRKZ9T9bsG 

3. Try to access the game 

4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g 

5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it. 

6. Send this information to Support Team. 


They will look through your files to find the reason of the lags. This information will help them to better understand where exactly the delay occurs and take necessary measures or give you recommendations on how to fix it, depending on the source of the delay.


If you will have any difficulties with creating a HAR file or tracert, please ask me here or Scald the Bard in PM, and we will help.


As I already told you, we are Community Managers, not technical specialists. So we are unable to resolve any technical issues. But our Support Team can. Just send them the information I've listed above and they will look into it. 


And please be aware that they are not the third-party company, they are a part of Plarium, one of our department. So their position is the position of our Company and it cannot be argued or appealed with no one else besides them. We, as Community Managers, can help you only with an advice on how to better compose a ticket and what details could help in your case. And I really hope that my advise will help you.


I will also ask our Support Team to investigate tickets concerning lags more carefully.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
jlgee
11 March, 2016, 4:54 AM UTC

Alyona Kolomiitseva said:


To everyone experiencing lags,


I really want to help you with this issue, so I will appreciate if you do the following:


1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6 

2. Access Network tab http://screencast.com/t/rRKZ9T9bsG 

3. Try to access the game 

4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g 

5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it. 

6. Send this information to Support Team. 


They will look through your files to find the reason of the lags. This information will help them to better understand where exactly the delay occurs and take necessary measures or give you recommendations on how to fix it, depending on the source of the delay.


If you will have any difficulties with creating a HAR file or tracert, please ask me here or Scald the Bard in PM, and we will help.


As I already told you, we are Community Managers, not technical specialists. So we are unable to resolve any technical issues. But our Support Team can. Just send them the information I've listed above and they will look into it. 


And please be aware that they are not the third-party company, they are a part of Plarium, one of our department. So their position is the position of our Company and it cannot be argued or appealed with no one else besides them. We, as Community Managers, can help you only with an advice on how to better compose a ticket and what details could help in your case. And I really hope that my advise will help you.


I will also ask our Support Team to investigate tickets concerning lags more carefully.

Ok I have created my HAR file and Screenshot`d the tracert in cmd prompt. I am now sending a support ticket with the results and very eager to hear a different answer then `clear your cache and restart the game`. I freshly formatted new hard drive, new windows 10, 4gb Ram i5 core vPro CPU, I can play any game I`ve ever tried with ease except Plarium. I feel your intentions personally may be good ultimately it does not matter unfortunately your a game currency paid player they use as the `image` of caring,, the company that you represent is all the matters and their intentions which are proven historically to be ill conceived at best. The lag issue has not changed for me in well over 2-3months its the same now as its been for a long time why I find it very odd its all of a sudden a problem for everyone the recent week for me its not got worse but its unbearable.

So your customers in majority are unhappy for good reasons but ultimately its your casino err game and you `cannot be argued or appealed with no one else besides them.` I had a good laugh at that one pretty well sums up my expectations knowing where your company stands. 


The only hope here is people stop spending money altogether, not a single penny cause ultimately Plarium only cares about money, call up Paypal or your CC issuer bank and tell them the situation if they are able to do a charge back. If you bought packages in the previous weeks or months cause if your experiencing the lag all of a sudden after those purchases you have very good cause especially if you`ve lost large amounts of troops you know were 100% caused by lag but Plarium has denied responsibility. As for announcing your buying a package right now with the expectation of charging back that is the same thing as theft and cheap at best I had a good laugh tho Rav, hey did Plarium ever get back to you about a job i guess not :(.. I think Plarium knows what they have here, its a Casino like goldmine and Plarium thrives on the `vip`gamblers, the psychologically they use and what runs the game is addiction, they care less about your enjoyment of the game then your addiction to it,, they realize there is profit to be made making the game as difficult as possible to the point to enjoy it you are best to spend money, the more the better.. 


As far as I can tell Plarium is being run by a large amount of game currency paid mods and a skeleton crew at best running off absolute bare bones overhead and making money and margins as if they were running an online casino without an ounce of risk on their end. If they were in America this company would have been shut down a long time ago, they are the type of people that would buy a emerald package right now and charge it back later, people suck we have a choice to continue giving Plarium money the less they care, or go to the Casino for a week get everything comped free and possibly win money or rent a summer cottage for 6 months take some friends on vacation most options are better for your money and go to real hardworking tax paying people then spending it here.

UTC +4:00
Alyona Kolomiitseva
Community Manager
11 March, 2016, 9:57 AM UTC

JLGEE,


Thank you for submitting the ticket with details. Now you should wait for the results. You can sent the ticket ID in PM to Scald the Bard so he could track the results.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Alyona Kolomiitseva
Community Manager
11 March, 2016, 1:48 PM UTC
Today wee made some server-side improvements which may help you all in this issue. Please let me know if the situation has changed. I would appreciate it.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
jlgee
12 March, 2016, 3:17 AM UTC
Alyona Kolomiitseva said:

Today wee made some server-side improvements which may help you all in this issue. Please let me know if the situation has changed. I would appreciate it.
My ticket# is #YGO-866-42095, nothing has changed, as I assumed your personal intentions as another human being may be good but your under the mercy of your all powerful bosses who care much less then you seem to, I appreciate you trying to help but as of right now even if the lag does improve i will still never spend another penny on Plarium, not once has Plarium ever done anything for their consumers that was not expected, and we cant even trust your management to care when such a simple expectation like game play-ability is severely at a halt all we get is players they pay 1000 emeralds per week to say "calm down people" sick of this bs
UTC +4:00
THS RavFour
12 March, 2016, 5:42 AM UTC
Alyona Kolomiitseva said:

Today wee made some server-side improvements which may help you all in this issue. Please let me know if the situation has changed. I would appreciate it.
More people need to respond to be sure, but my lag is much improved today.. I can actually click-drag my castle graphics around without 2-5 second delays... my Blood Pacts window scrolls smoothly as I click-drag up and down. So find out what exactly was done if you can! I'm assuming they allocated server resources differently. Will report here if anything changes.
RavFour
UTC -4:00
FaZi
13 March, 2016, 8:15 AM UTC

I understand that many of you are quite frustrated with all the things going on but please do not forget that we need to use our words wisely while we are talking.


Talking bad about plarium is not gonna help you. Thank you for your understanding & co-operation.


Th' rougher th' seven seas, th' smoother we sail. Ahoy! ahead ye coward
UTC +3:00
Primus
14 March, 2016, 7:03 AM UTC

I did not play game for a few days and it seems the game has slightly improved. 

Plarium, please continue working on Lag problem, dont make people bitter.
UTC +2:00
Alyona Kolomiitseva
Community Manager
14 March, 2016, 10:01 AM UTC
Primus said:

I did not play game for a few days and it seems the game has slightly improved. 

Plarium, please continue working on Lag problem, dont make people bitter.
We will continue. Thank you for your patience. I'm glad to know that the issue has been resolved.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
THS RavFour
14 March, 2016, 4:50 PM UTC

Alyona Kolomiitseva said:


I'm glad to know that the issue has been resolved.

For two days many people had great improvement, now today it is bad again and our clan chat is showing the anger from our members. One of them quit the game. For those two days I thought the issue WAS resolved, so I bought packages. Today I can't scroll my map and the blood pacts screen is like molasses... I feel swindled and manipulated. Plarium obviously shifted resources around so that SOME players saw improvement just so they could get squeeze the last purchases from this dying platform.


RavFour
UTC -4:00
Mattius
15 March, 2016, 3:04 AM UTC

Alyona Kolomiitseva said:


Today wee made some server-side improvements which may help you all in this issue. Please let me know if the situation has changed. I would appreciate it.

Hey :)


There WAS a nice improvement in speed for 3 or 4 days and now as of a few hours ago... LAG is worse than ever.


I also TRIED three times to submit a support ticket to plarium including the HAR files you requested we send... each time after uploading the HAR file, it would take me to a blank screen (after about 5-10m) - the URL indicates that its a "sent" confirmation screen.. but it appears it didn't actually submit my ticket since ive no auto-reply from plarium as is usually done to confirm that a ticket has been sent.


My HAR file contains 41m of game play data from load to till flash crashed. - Who am i supposed to send this to if your support system is not working correctly?

UTC +10:00
FaZi
15 March, 2016, 9:14 AM UTC

Guyz!


Please pay attention that what are you writing in here and make sure you are not fogetting the way of a gentleman while talking. We are also players, we are also playing game & yes we are also facing issues. But belive us Dev team is on it & they are working their best to get it resolved out.


Lag issue is a bit undercontrol now and other things will also be taken care of. Stop posting rude or mean things in here.


We have other alternatives as well but we really don't want you guyz to feel like you are in a war with plarium.


So this message of mine is a public warning regarding your language. Next offense may lead to a ban not only in forum but maybe in game as well.


Thank you for understanding & Co-operation.


Th' rougher th' seven seas, th' smoother we sail. Ahoy! ahead ye coward
UTC +3:00
Alyona Kolomiitseva
Community Manager
15 March, 2016, 9:41 AM UTC
There were temporary issues on our servers this night. But at the moment they are resolved.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
pinkbitz
15 March, 2016, 10:41 PM UTC
UTC +0:00
Alyona Kolomiitseva
Community Manager
16 March, 2016, 8:51 AM UTC
pinkbitz said:

Funny that every window i open/scroll is laggy after few minutes of gameplay, trying to scroll the map becomes impossible and yet the special offers window is still responsive as ever.
I gave an instruction how to create a Har-file and tracert. Could you please follow it and pass the results to our Support Team or to Scald the Bard in PM? I would really appreciate it.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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