Keepers of the Flame BROKEN .. Clan territory and influence STUCK

25 Replies
Mattius
17 February, 2016, 7:44 AM UTC

Our clan has upgraded two obelisks to LEVEL 5 in the past week and our territory is unchanged @ 39.9 K mi and influence has been stuck @ 58950 for over a week (just before the last ob carnage tourney started)


Also our keepers of the flame should have jumped from 4 to 6 (getting a new achievement) but this did not happen. even though we control 6x LVL 5 obs it still shows only holding 4/6 towards the achievement.


something is broken and it needs fixing.. ive already submitted tickets to plarium and i got a canned response that it was being forward to your "specialists" and that my ticket was marked as closed.. i found this response to be insulting. Im 100% positive the code that governs clan rankings, influence, territory and keepers of the flame achievement is BROKEN.


Our Clan has worked hard to upgrade these obelisks and all i get is a canned response from your "support team" .. this is by far the poorest customer service ive ever had the displeasure of dealing with.


Plarium needs to take ownership of the problem, ADMIT your developers screwed up and fix it.. otherwise you will lose a lot of players. Mistakes happen, its how a company deals with them that really makes the difference.


The ball is in your court
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FaZi
17 February, 2016, 11:15 AM UTC

well now i think there is something fishy ongoing with this ranking stuff. We had a similar other thread as well.



I will poke our admin :)

Thank you for pointing out & please be patient.


Th' rougher th' seven seas, th' smoother we sail. Ahoy! ahead ye coward
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Scald the Bard
17 February, 2016, 2:20 PM UTC
Lord Marshals, we've started the investigation. Will inform you of the result here.
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villaridge
19 February, 2016, 2:31 PM UTC

OK, How about an update on this Major Problem...The Clan Hall rankings are locked and have been for a long time.


As far as we know, you are still "investigating" if there even is a problem......jeez
villaridge
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Blasphemy
19 February, 2016, 2:51 PM UTC

Mattius said:


Our clan has upgraded two obelisks to LEVEL 5 in the past week and our territory is unchanged @ 39.9 K mi and influence has been stuck @ 58950 for over a week (just before the last ob carnage tourney started)


Also our keepers of the flame should have jumped from 4 to 6 (getting a new achievement) but this did not happen. even though we control 6x LVL 5 obs it still shows only holding 4/6 towards the achievement.


something is broken and it needs fixing.. ive already submitted tickets to plarium and i got a canned response that it was being forward to your "specialists" and that my ticket was marked as closed.. i found this response to be insulting. Im 100% positive the code that governs clan rankings, influence, territory and keepers of the flame achievement is BROKEN.


Our Clan has worked hard to upgrade these obelisks and all i get is a canned response from your "support team" .. this is by far the poorest customer service ive ever had the displeasure of dealing with.


Plarium needs to take ownership of the problem, ADMIT your developers screwed up and fix it.. otherwise you will lose a lot of players. Mistakes happen, its how a company deals with them that really makes the difference.


The ball is in your court

ranking is not given because you have level 5 Obelisk even if they are together you only get so many

but also those around your obelisk might have more ranking then you do which takes over yours, not only rank but clan stats add to your rank, how active your clan is, you will have to compare your clan over all stats with those that have better clan stats then yours 
I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
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saphyrrr
19 February, 2016, 10:09 PM UTC

BLASPHEMY ,


Mattius is right , clan ranking and territory is buggy and not updated  since weeks now 


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Mattius
19 February, 2016, 11:51 PM UTC

Our clan ranking and influence is STILL stuck at 58950 and 39.9 K mi for the past 10 DAYS ... we've upgraded 2 OUTSIDE OBs to lvl 5 and now hold 6x LVL5 obelisks and still not a single movement in clan territory or influence ... ALL CLANS RANKINGS have been frozen since FEB 10th... no change to influence and territory whatsoever.


There are clans with NO obs but still hold 16.6 K mi of territory? how does that happen?


I understand your explanation about holding 5 obs not necessarily increasing your rank, BUT even upgrading 1 ob to lvl 5 in the middle of some big clans territory gives you a bare minimum 0.5 K mi of territory and some influence ... upgrading 2 outside obelisks should always give a nice jump to influence.


The other issue is KEEPERS OF THE FLAME is broken.. we hold 6x lvl 5 OBs and it still it stuck at saying our clan has 4/6 towards lvl 6 of this achievement when we should have already gotten this achievement... we've held 6 fully leveled obs for days now. no lvl 6 achievement.


Im an experienced player and would not post something in a forum unless there actually was a major issue... i have better things to do with my time like run our clan.


PLARIUM ... you need to fix this now please... 
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FaZi
20 February, 2016, 6:48 AM UTC

Mattius please be patient, you know programming is not a piece of cake.


As scald mentioned in another thread that it will take a little time so please.


We know it is quite annoying for players. But we need your co-operation as well. Investigation is going on and very hopefully it will be solved in upcoming week.


Th' rougher th' seven seas, th' smoother we sail. Ahoy! ahead ye coward
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Blasphemy
20 February, 2016, 10:08 PM UTC

saphyrrr said:


BLASPHEMY ,


Mattius is right , clan ranking and territory is buggy and not updated  since weeks now 


eh okay, sorry, i was just talking over from my experience, my clan does not hold obelisk we have a tendency of killing them :)

so maybe i havent been informed that the game might be glitching there....


I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
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Mattius
20 February, 2016, 11:52 PM UTC

@ FAZI ... my post was meant in response to blasphemy's message ... to show her how broken things are... i can be quite detailed in my responses.. so my apologies.


I do understand that programming does take time and i feel that ive been very patient... the forum moderators have been great... unfortunately your tech support staff seem much less helpful and have filed my ticket under "noted and duly disregarded" .


I hope a fix is found soon :)
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Rocket
21 February, 2016, 2:10 AM UTC

Keepers of the flame is broken  Drifters has 8  level 5  going on 9   yet our report shows  us at 6  just a slight differance in  m bonus es


Please get this fixed
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FaZi
21 February, 2016, 6:49 AM UTC

Mattius said:


@ FAZI ... my post was meant in response to blasphemy's message ... to show her how broken things are... i can be quite detailed in my responses.. so my apologies.


I do understand that programming does take time and i feel that ive been very patient... the forum moderators have been great... unfortunately your tech support staff seem much less helpful and have filed my ticket under "noted and duly disregarded" .


I hope a fix is found soon :)

Yes you are patient mattius & i really appreciate your understanding and nice things you just said about me :D


You know due to large number of ticket it is hard for game staff to send in detailed reply. I know it feels bad even to me on some occassions but we have got to understand. I will poke my CM when he gets back into his office on Monday and will let you know about this okay?


Th' rougher th' seven seas, th' smoother we sail. Ahoy! ahead ye coward
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Primus
21 February, 2016, 7:31 AM UTC

Most of us are very annoyed by this freeze :(

Plarium, you better prepare another round of "Bjorns gifts" to make up for our troubles.
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pinkbitz
22 February, 2016, 10:05 PM UTC
All signs are pointing to a major rewrite of the gamecode. Is this happening yet, can we get a time estimate on how long it will take to fix this and the numerous other problems? Is it going to take a week? month? months? ............
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Mattius
24 February, 2016, 5:37 AM UTC

Hey Guys and gals,


This issue of clan rankings, influence, territory and keepers of the flame not working properly (or essentially being frozen) has been now ongoing for two weeks... any word on a fix?


I believe FAZI said there should be news from the developers on Monday.. 


We need to know that plarium is actively working on this issue .. 2 weeks is a LONG time for such a glaring tech issue to go unresolved.


Mattius



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FaZi
24 February, 2016, 6:37 AM UTC

Mattius we did get a reply, But they said they are still investigating. Coding seems to work fine and they were unable to track down the glitch. News was not so good so i didn't reply.


Believe me developers are working actively on this issue along with their other tasks. I hope it will be resolved soon.


Sometimes bugs can be hard to find.

Th' rougher th' seven seas, th' smoother we sail. Ahoy! ahead ye coward
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subzer66
28 February, 2016, 11:51 PM UTC

Would like to know, if admins can give award mannually if clan can prove with screenshots, that has the capture of the Obs..


Other item, Plarium best loose some time here in game, as i see lots leaving because nothing work as it should...


Ranks, Territory, Medals.......


This is a PVP Wart Game, so whats the point fighting if above does not work....


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Alyona Kolomiitseva
Community Manager
29 February, 2016, 11:34 AM UTC

Our developers are doing their best to fix this bug. We really appreciate your understanding and patience. If I have any news about it, I will let you know. And please do not worry, the progress will not be lost, all the contributions will be counted. 


To SUBZER66,


Please ask this question to our Support Team. I am sure they will find a best solution for you.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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jeff
1 March, 2016, 6:56 PM UTC
I hope so.  We are a growing clan that leveled an OB to 5 for the first time and have a blank spot on the wall to show for it.  We've also not been credited for the amount of levels we've raised on the OBs in general.  Hard to play as a clan when it really doesn't make a difference.  What do we tell our members?  Trust us, they are working on it?  For 2 weeks?  Please.  This can't be that hard...kind of like keeping track of emails in your box, don't get me started.  How difficult is this....really.
Vashti
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Alyona Kolomiitseva
Community Manager
2 March, 2016, 11:36 AM UTC

jeff said:


I hope so.  We are a growing clan that leveled an OB to 5 for the first time and have a blank spot on the wall to show for it.  We've also not been credited for the amount of levels we've raised on the OBs in general.  Hard to play as a clan when it really doesn't make a difference.  What do we tell our members?  Trust us, they are working on it?  For 2 weeks?  Please.  This can't be that hard...kind of like keeping track of emails in your box, don't get me started.  How difficult is this....really.

I understand that people in your clan may be confused, but all of the clans are in the same situation. Please ask them to be patient. 


When the hard times come, the leader must stay strong for his people and find the way and words to unite them, to reassure them that everything will be alright and the hard times will end soon.


Any difficulties can show you who is the real trusted member of the clan and who is loyal to you and his clan-mates.


I hope you will find the bright sides and unite your people. 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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