Actually the responses from the two mods, scald and turbo are quite telling. Of course they've been told officially how to deal with lag complaints, and scald the admin stuck to the script and said...
"If the common trouble shooting (clearing cache, trying different web browser) doesn't help, please contact our Support Center."
If Plarium knew a possible solution to the lag they would tell the mods to respond something like this...
"Plarium is aware of the problem and is working hard on a fix".
Turbo the mod is probably closer to dev's REAL stance, "We don't know how to fix lag within the current code base. All we can do is help players manage possible local issues, and in the meantime send them to support and we'll keep gathering info and HOPE for a breakthrough."
I'm sure now that Plarium is stumped and we should NOT expect improvement. The support team are now sending me instructions to capture network responses and code dumps from browser dev tools.
Turbo the mod, your response REALLY helped shed light on the issue and should bring more heat down on Plarium... it convinces me even more I should not be spending money on this sinking ship, thank you!!