Loading issues

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1 2 3

Carey Murrell

Nov 5, 2020, 14:5611/05/20

11/04/20

the game stops loading at 99%

Ernests Karlsons

Nov 30, 2021, 15:2911/30/21

11/25/21

https://plarium.com/en/profile/86230581/

Same system stuck at 99%

1 2 3

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To reset the cache, open Plarium Play > Settings > Troubleshooting > Press the button \\\"Reset cache\\\". \",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":130,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":130,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":130,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":130,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"f2kgs\",\"text\":\"Uninstall Plarium Play from your PC/ Mac.\\nNote: If you're a macOS user, you'll also need to clean out the \\\"/Users/USERNAME/Public/PlariumPlay\\\" folder manually. USERNAME refers to your macOS user name.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":36,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":37,\"length\":4,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":42,\"length\":158,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-transparent\"},{\"offset\":37,\"length\":4,\"style\":\"bgcolor-transparent\"},{\"offset\":42,\"length\":158,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":36,\"style\":\"fontsize-12pt\"},{\"offset\":37,\"length\":4,\"style\":\"fontsize-12pt\"},{\"offset\":42,\"length\":158,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":36,\"style\":\"fontfamily-Arial\"},{\"offset\":37,\"length\":4,\"style\":\"fontfamily-Arial\"},{\"offset\":42,\"length\":158,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":37,\"length\":4,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":42,\"length\":158,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":33,\"length\":2,\"style\":\"color-rgb(17,85,204)\"},{\"offset\":37,\"length\":3,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":33,\"length\":2,\"key\":0},{\"offset\":37,\"length\":4,\"key\":1}],\"data\":{}},{\"key\":\"71qma\",\"text\":\"Download the latest version of Plarium Play here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":49,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":49,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":49,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":49,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":49,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":44,\"length\":4,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":44,\"length\":4,\"key\":2}],\"data\":{}},{\"key\":\"fdoh8\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":3}],\"data\":{}},{\"key\":\"6s8mh\",\"text\":\"For Windows users, please install all the Windows 7 updates that are available in \\\"Windows Update\\\" on your PC. Or upgrade your Windows version to the higher one.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":161,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":161,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":161,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":161,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"7mgi7\",\"text\":\"For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":111,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":111,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":111,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":111,\"style\":\"fontfamily-Arial\"},{\"offset\":106,\"length\":4,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":106,\"length\":4,\"key\":4}],\"data\":{}},{\"key\":\"78sk1\",\"text\":\"If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":112,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":112,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":112,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":112,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"8lb6b\",\"text\":\"Sometimes installing and enabling a VPN on your PC may also help to enter the game.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":83,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":83,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":83,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":83,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"8mm5o\",\"text\":\"If the issue persists, please find the \\\"pp_log.txt\\\" file and send it to our Support team. You should find that file at this address:\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":132,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":132,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":132,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":132,\"style\":\"fontfamily-Arial\"},{\"offset\":40,\"length\":10,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":40,\"length\":10,\"key\":5}],\"data\":{}},{\"key\":\"7t7cd\",\"text\":\"For Microsoft Windows:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":22,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":22,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":22,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":22,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":22,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"92adj\",\"text\":\"C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":69,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":69,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":69,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":69,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"fh3ls\",\"text\":\"For Mac OS X:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":13,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":13,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":13,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":13,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":13,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"80tkf\",\"text\":\"/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"a4buh\",\"text\":\" \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"5peu6\",\"text\":\"Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the “Troubleshooting” section, and clicking “Show log file”.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":5,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":0,\"length\":5,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":6,\"length\":177,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":5,\"style\":\"bgcolor-transparent\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":5,\"style\":\"fontsize-12pt\"},{\"offset\":6,\"length\":177,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":5,\"style\":\"fontfamily-Arial\"},{\"offset\":6,\"length\":177,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":4,\"style\":\"BOLD\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"cofh\",\"text\":\"The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging  \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":127,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":127,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":127,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":127,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":126,\"style\":\"BOLD\"},{\"offset\":0,\"length\":126,\"style\":\"UNDERLINE\"},{\"offset\":0,\"length\":126,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"5gnnc\",\"text\":\"This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution: \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":114,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":114,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":114,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":114,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"e9btv\",\"text\":\"Clear cache in Plarium Play (Settings -> Reset cache).\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":54,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":54,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":54,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":54,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":54,\"style\":\"color-rgb(5,5,5)\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"cc95u\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":6}],\"data\":{}},{\"key\":\"ebd4u\",\"text\":\"Installing and enabling a VPN on your PC may also help.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"16a2n\",\"text\":\"\\nIf the troubleshoots given above dіd not help, please submit a request to our Support Team by using this link.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":1,\"length\":78,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":91,\"length\":10,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":110,\"length\":1,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":1,\"length\":110,\"style\":\"bgcolor-transparent\"},{\"offset\":1,\"length\":110,\"style\":\"fontsize-12pt\"},{\"offset\":1,\"length\":110,\"style\":\"fontfamily-Arial\"},{\"offset\":79,\"length\":12,\"style\":\"color-rgb(17,85,204)\"},{\"offset\":101,\"length\":9,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":79,\"length\":12,\"key\":7},{\"offset\":101,\"length\":9,\"key\":8}],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">PC</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span 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style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\"}}}},\"3\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span 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USERNAME refers to your macOS user name.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":36,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":37,\"length\":4,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":42,\"length\":158,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-transparent\"},{\"offset\":37,\"length\":4,\"style\":\"bgcolor-transparent\"},{\"offset\":42,\"length\":158,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":36,\"style\":\"fontsize-12pt\"},{\"offset\":37,\"length\":4,\"style\":\"fontsize-12pt\"},{\"offset\":42,\"length\":158,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":36,\"style\":\"fontfamily-Arial\"},{\"offset\":37,\"length\":4,\"style\":\"fontfamily-Arial\"},{\"offset\":42,\"length\":158,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":37,\"length\":4,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":42,\"length\":158,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":33,\"length\":2,\"style\":\"color-rgb(17,85,204)\"},{\"offset\":37,\"length\":3,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":33,\"length\":2,\"key\":0},{\"offset\":37,\"length\":4,\"key\":1}],\"data\":{}},{\"key\":\"71qma\",\"text\":\"Download the latest version of Plarium Play here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":49,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":49,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":49,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":49,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":49,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":44,\"length\":4,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":44,\"length\":4,\"key\":2}],\"data\":{}},{\"key\":\"fdoh8\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":3}],\"data\":{}},{\"key\":\"6s8mh\",\"text\":\"For Windows users, please install all the Windows 7 updates that are available in \\\"Windows Update\\\" on your PC. Or upgrade your Windows version to the higher one.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":161,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":161,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":161,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":161,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"7mgi7\",\"text\":\"For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":111,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":111,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":111,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":111,\"style\":\"fontfamily-Arial\"},{\"offset\":106,\"length\":4,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":106,\"length\":4,\"key\":4}],\"data\":{}},{\"key\":\"78sk1\",\"text\":\"If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":112,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":112,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":112,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":112,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"8lb6b\",\"text\":\"Sometimes installing and enabling a VPN on your PC may also help to enter the game.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":83,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":83,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":83,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":83,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"8mm5o\",\"text\":\"If the issue persists, please find the \\\"pp_log.txt\\\" file and send it to our Support team. You should find that file at this address:\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":132,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":132,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":132,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":132,\"style\":\"fontfamily-Arial\"},{\"offset\":40,\"length\":10,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":40,\"length\":10,\"key\":5}],\"data\":{}},{\"key\":\"7t7cd\",\"text\":\"For Microsoft Windows:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":22,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":22,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":22,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":22,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":22,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"92adj\",\"text\":\"C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":69,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":69,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":69,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":69,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"fh3ls\",\"text\":\"For Mac OS X:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":13,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":13,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":13,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":13,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":13,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"80tkf\",\"text\":\"/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"a4buh\",\"text\":\" \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"5peu6\",\"text\":\"Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the “Troubleshooting” section, and clicking “Show log file”.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":5,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":0,\"length\":5,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":6,\"length\":177,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":5,\"style\":\"bgcolor-transparent\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":5,\"style\":\"fontsize-12pt\"},{\"offset\":6,\"length\":177,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":5,\"style\":\"fontfamily-Arial\"},{\"offset\":6,\"length\":177,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":4,\"style\":\"BOLD\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"cofh\",\"text\":\"The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging  \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":127,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":127,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":127,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":127,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":126,\"style\":\"BOLD\"},{\"offset\":0,\"length\":126,\"style\":\"UNDERLINE\"},{\"offset\":0,\"length\":126,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"5gnnc\",\"text\":\"This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution: \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":114,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":114,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":114,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":114,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"e9btv\",\"text\":\"Clear cache in Plarium Play (Settings -> Reset cache).\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":54,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":54,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":54,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":54,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":54,\"style\":\"color-rgb(5,5,5)\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"cc95u\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":6}],\"data\":{}},{\"key\":\"ebd4u\",\"text\":\"Installing and enabling a VPN on your PC may also help.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"16a2n\",\"text\":\"\\nIf the troubleshoots given above dіd not help, please submit a request to our Support Team by using this link.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":1,\"length\":78,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":91,\"length\":10,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":110,\"length\":1,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":1,\"length\":110,\"style\":\"bgcolor-transparent\"},{\"offset\":1,\"length\":110,\"style\":\"fontsize-12pt\"},{\"offset\":1,\"length\":110,\"style\":\"fontfamily-Arial\"},{\"offset\":79,\"length\":12,\"style\":\"color-rgb(17,85,204)\"},{\"offset\":101,\"length\":9,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":79,\"length\":12,\"key\":7},{\"offset\":101,\"length\":9,\"key\":8}],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">PC</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">PC</span>\",\"targetOption\":\"\"}}}},\"1\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Mac</span><span style=\\\"font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">.</span><span style=\\\"font-size:12pt;font-family:Arial;color:#027aff;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\"><br></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Mac</span><span style=\\\"font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">.</span><span style=\\\"font-size:12pt;font-family:Arial;color:#027aff;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\"><br></span>\",\"targetOption\":\"\"}}}},\"2\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\"}}}},\"3\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\"}}}},\"4\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://dotnet.microsoft.com/download/dotnet-framework/net48\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://dotnet.microsoft.com/download/dotnet-framework/net48\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\"}}}},\"5\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">pp_log.txt</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">pp_log.txt</span>\",\"targetOption\":\"\"}}}},\"6\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\"}}}},\"7\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://social-support.plarium.com/hc/en-us/requests/new\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Support Team</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://social-support.plarium.com/hc/en-us/requests/new\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Support Team</span>\",\"targetOption\":\"\"}}}},\"8\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">this link</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">this link</span>\",\"targetOption\":\"\"}}}}}}","contentHtml":"","createdDate":"1534855800000","folderId":"344","id":"108561","authorId":"1794866","authorRegistered":"1435838594363","authorName":"Agent 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