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unable to take advantage of 75 percent revivals and unit discounts

unable to take advantage of 75 percent revivals and unit discounts

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Apr 3, 2018, 06:0304/03/18
08/07/15
70

unable to take advantage of 75 percent revivals and unit discounts

Gday!

There is a sale that is ongoing for 75% troop revivals and 50% Unit discounts. I want to take advantage of this but when I got to the black market, healer etc it shows the REGULAR prices..

The time frame for the sale is from April 2 12:00 UTC to April 3 12:00 UTC..

the current time is April 3 06:00 UTC .. so why Cant I access these sales?

Ive noticed this before, some members complained they can NOT see the sales while others have access to them. I have cleared my browser caches, cookies etc and still nothing.. 



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2k
Comments
7
Comments
Apr 3, 2018, 09:0304/03/18
03/31/15
18
I am still waiting on a response to my allegation of fraud:)
Apr 3, 2018, 09:0804/03/18
03/31/15
18

When a product does not deliver as advertised (and this is not the first example we can give), the consumer is entitled to a full refund.  


Plarium, please explain!
Apr 3, 2018, 09:1304/03/18
03/31/15
18
Actually, no explanation is required.  Please refund all of my purchases.
Apr 3, 2018, 10:4604/03/18
08/07/15
70


Here is a screenshot of my events tab... and below is what one of my advisors is seeing. 




both screenshots were taken within 3 minutes of each other!!


Also many other players complained they cannot see the 75% revivals or 50% Unit discounts.
Agent PavelTechnical Support
Apr 3, 2018, 13:1904/03/18
07/02/15
4523

Dear Lords!

The discount can appear with a delay. Our developers are informed about this issue and try to find a solution for the further discounts.

We apologize for the inconveniences caused and will do our best to solve the issue until the next discount.  

Apr 14, 2018, 20:4304/14/18
08/16/15
12

G'day Agent Pavel

Fair enough. next time just keep the discount active while you resolve the problem. guess we can all be happy till Christmas time wherein u can then introduce a bigger discount. yeah !! :)

Please update my pic too. Took pains to upload my ripped warrior profile almost as soon as u guys let us do it. Cheers.


Agent AndrewTechnical Support
Apr 21, 2018, 10:2404/21/18
06/03/14
607

Hello!


Our engineers will do their best to avoid such issues in the future. Yes, want to see our players happy.


Please describe the issue with the picture in detail so that I could assist you with this matter.