why is the plarium team so slow to respond to my support request

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why is the plarium team so slow to respond to my support request

Jun 25, 2022, 01:1606/25/22

12/07/21

why is the plarium team so slow to respond to my support request

i asked for support but plarium team took 12 hours to 1 day to respond to my request. Hope the plarium team will respond to the player's request sooner.

Comments

FlooCommunity Manager

Jun 29, 2022, 11:1006/29/22

02/04/22

641

GreenHunter, due to the number of requests that our support team receives, it might take them some time to get back to you with a response. However, you can be sure that your question will be handled no matter what 🙂

WTVUA

Jul 1, 2022, 01:3607/01/22

12/07/21

Floo

Yes, your support team will reply within a certain time, but are they like bots ?? Because all of them give the exact answers or repies and they just don't feel like real human support ?

So that is why people are complaining and are you guys doing anything about this ??

CJC

Jul 1, 2022, 05:4107/01/22

12/09/21

Well lets see... lots of players, so thats one thing..

Support may live in ukraine, so thats another..

As for the bots bit, all support staff for any company are given scripts with common replies/support questions. So thats one more reason.

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