I want to know more about in-game policies

Multi-Accounting Policy

By using Plarium’s Services players agree NOT to have more than one account at any given time, and shall not create an account using a false identity or information, or on behalf of someone other than themselves.

Players found to be in violation of this policy will receive disciplinary action. Their alternate accounts will be permanently blocked without notice, though they may retain access to one primary account at the discretion of the Plarium Customer Support Team contingent upon a commitment to create no further accounts in the future. Additional violations may result in permanent banning from the game.

We understand that multiple players may share the same IP address. These players may still need to prove they are different people. If you have had your account blocked due to suspicion of multi-accounting, you must individually contact our Support Team for us to determine the authenticity of your account.

How to Report Multi-Accounts.

When reporting multi-account abusers, we ask that all our players use the following procedure: gather as much evidence as possible -- be it screenshots, links to profiles, locations in the game, etc. -- and then send your report to our HelpDesk at http://support.plarium.com. You can also use the designated threads on our official social boards.

We carefully review all of these reports, and sometimes this can take a bit of time. We ask for your patience.

Please note that in some situations we may be unable to tell you the specific outcome of our investigations, as it may violate the privacy of our users.

Reimbursement

We strive to provide a fun and stable environment for players to enjoy the gameplay. Unfortunately, technical issues can occasionally arise that may disrupt the game service. While we cannot prevent all such possible issues, the Support Team strives to help players who experience technical problems as quickly and efficiently as possible.

If you experience a technical issue while you're playing and some loss have occurred, you may contact Support Team via this link http://support.plarium.com and let us know what happened. Please provide the screenshots, detailed description of your issue and your request. We cannot accept player claims without supporting documentation as definitive evidence for these cases. When we receive a request for reimbursement, a Support Team member will review your request, verify the details, and take the appropriate action at the sole discretion of the Support Team and Support Team Supervisor.

No Plarium employee outside of our designated Support Team is authorized to reimburse you or appeal the team’s decisions. This process also delivers important feedback to our development team about possible glitches in our game system that helps us improve the game.

As a rule, reimbursements will not be given by Plarium unless the Support Team is able to verify that the loss occurred due to a game irregularity outside of normal gameplay, primarily as the result of a documented bug or server error. All reimbursement requests must be sent within a week (7 days) from when the loss occurred. After that time, Parium will not provide reimbursement.

Issues which are NOT considered valid for reimbursement include, but are not limited to, the following:

  • Potential or theoretical gain. Only assets lost when already in possession of the player are eligible for reimbursement.
  • Any losses attributable to problems with a player's system (i.e. computer, Internet connection, etc.) or any system owned by a third party are not eligible for reimbursement.
  • Being banned from the game for violating the In-Game Policies.
  • Timing out due to being away from your computer.

No guarantee of reimbursement is given or implied through the policies outlined here. The Customer Support team must investigate each case and reimbursements are given on a case-by-case basis. Plarium will at no point provide cash refunds, and will reimburse only with game currency or virtual products at their sole discretion.

Spamming with petitions or e-mails requesting reimbursements or giving false information in an attempt to have compensation is not permitted and may result in disciplinary action being taken against your account.

Harassment Policy.

This game is meant to be highly competitive. One result of this is that users often become highly emotionally invested in the gameplay. We ask that all users treat each other in a manner that keeps the game fun and safe, and hope that you will treat each other with a sense of sportsmanship and respect.

That being said, as a real-time massive strategy war-game, conflict is part of the experience. We'd like to take a moment to clarify where we define the line between gameplay and harassment.

What constitutes Harassment?

Any gameplay interactions that fall within the permitted game dynamics, rules, policies, and content guidelines are considered "fair game". Even multiple successive attacks by other players do not, in and of themselves, constitute harassment. Some players are predatory - and this is simply a gameplay decision. We recommend using the Plarium wiki (wiki.plarium.com) and members of our game community for defensive tips and strategies. You may also wish to focus on forming alliances or joining a larger Clan to defend yourself.

When attacks are accompanied by verbal abuse, threats of physical harm, profanity, racism or any other language or behavior that violates our policies, then this becomes a different matter. If you feel that you are under an immediate credible physical threat, do NOT contact Plarium first.

In non-critical situations we ask that you report these situations to the offender’s Clan Leader, designated game community administrator, or to Plarium Staff directly. These cases will be investigated on a case-by-case basis and dealt with accordingly. We ask that you take steps not to engage baiting behavior, avoid escalating the situation, and keep detailed records of suspected harassment.

How do I avoid player harassment?

There is a game feature that can be utilized to help avoid emerging player harassment situations. Use the “Block User” command while reading your Mail messages. The simple use of this command will effectively eliminate the messages of the specified player on your blacklist and in most cases end a potentially unsettling incident.

You may also contact the player’s Clan leader to report about the issue.

How to report harassment.

If you have taken all precautions as described above, and still feel you are being victimized, you can report this to our Support Stuff with supporting information and screenshots. We will then review the incident to the extent of our available resources, and may request further evidence or contact the other party. If a player is found to be violating the harassment policy, they will be:

  • First warned against continuing the offending behavior
  • Continued behavior will result in the offending party being placed on a 3-day suspension
  • Continued violations will result in a 10-day temporary suspension from the game or permanent suspension of the user's game account, at the discretion of the Plarium Support Team.
Naming Policy

The following are examples of Clan names that are NOT appropriate for the game. Some names that do not fall within one of the examples below may still be inappropriate. Plarium Support has final say over what constitutes a violation of the character naming policy.

  • Any name that contains obscene, vulgar, sexually explicit, offensive, profane, anti-gay content. Any name that includes ethnically, racially or sexually discriminatory content, threatens any real-world hostility toward any specific individual, nationality, race or religion, or promotes the use of controlled substances or other illegal activity.
  • Trademarked names of products, goods, materials or services.
  • Names intended to impersonate other players for malicious purpose.
  • Names which impersonate in-game characters, Plarium employees, past or present, for the purpose of misleading other players.
  • We include any symbolic or alphanumeric representation that clearly violates spirit of this policy, (ex. J0hn$m17h1$4J3r|{, 1 D0|\|T |ik3 3$kim0s })

Names found to be in violation of this policy may result in warning, sanctions, or be subject to alteration without notice. When selecting a clan name, please consult our posted guidelines. If you are unsure as to whether a name is appropriate, please feel free to consult Plarium Support Representative.

Security Policy

We take all threats to the integrity of our players’ personal and account data, our playing community, and our intellectual property extremely seriously. We will do everything possible to ensure a safe and secure environment for our users and for our business and appreciate your assistance.

Social Network

The easiest way for people to access your account and personal information is by gaining access directly to your social network account. Following these guidelines can help you keep your account secure.

  • Remember that NO Plarium employee will EVER request access to your account password and login information. If someone asks you for this information while claiming to be a Plarium employee, immediately contact Plarium customer service and do not share your information.
  • Offers that claim to grant “Free in-game currency” and then ask for your social network login information are one of the most common ways accounts are compromised.
  • Change your passwords regularly and employ different cases, symbols, and numerals when selecting a new password.
  • Do not disclose any private data or personal information to anyone you don’t trust, and be sure to check that you recognize the URL and domain name before sharing any personal or financial data.
  • Check to make sure that secure browsing is switched ON in your account settings.
  • Many offers are used as vehicles for installing malware, viruses, trojans, keyloggers, and other malicious software. Be sure to have the latest antivirus software and exercise caution when dealing with any unfamiliar third party software or links.
  • If you are concerned or suspect that your account has been tampered with for any reason, contact your social network or our Support staff immediately.

Social network account security is the sole responsibility of the account holder, and Plarium claims no responsibility or liability from any losses or damages incurred as a result of compromised login information or third party security lapses.

Glitches and Bugs

While we strive to ensure the quality and integrity of our game, there may occasionally be bugs, glitches, and programming errors that enter the live gameplay servers. If you encounter what you suspect to be a bug, glitch, or error, please report it to Plarium Staff immediately as it may constitute a security risk.

In situations where a game error can be exploited in any way that compromises the intellectual property rights of Plarium LTD, any willful use of this game errors or bugs will be construed as Malicious Behavior and be penalized accordingly - regardless of whether this course of action resulted in financial loss or an unfair gameplay over other players.

Malicious Behavior

This includes any willful attempt to compromise the security of our users, servers, or gaming environment. This may include, but it not limited to, the use of exploits, hacks, cheats, third party software, interference with financial transactions, or the malicious targeting of Plarium or user computers or networks. To help us combat these abuses, we rely on the assistance of our players. If you encounter an individual who appears to be engaging in any of the aforementioned behavior, please report them to us immediately for investigation.

How to Report Security Violations

When reporting any suspected Security Violation we ask that all our players to use the following procedure: gather evidence -- be it screenshots, links to profiles, location in the game, etc. -- and then send your report to our HelpDesk at http://support.plarium.com. We carefully review all of these reports, and depending on our volume it may take some time for us to get back to you. We appreciate your patience.

Please note in some situations we may be unable to tell you the specific outcome of our investigations, as it may violate the privacy or security of our network or affected users.

We ask that you please DO NOT report these issues on the forums, post links to third party software or files, or send PMs or emails to any other address as this may result in the propagation of embedded viruses or malicious software, the exploitation of impacted users, and spread inaccurate information. By directing all Security Violations through one designated channel, we will be better able to respond to these issues in a thorough and timely manner. We reserve the right to close or delete all threads that discuss Security Violations as we coordinate an official response.

Violations and Penalties.
Engaging in, promoting, or encouraging any illegal activity including hacking, cracking or distribution of counterfeit software. 1st offence – 10 days Account Ban. 2nd - Permanent Account Ban
Advertising websites that contain hacking/cheating programs and procedures; Sending an email falsely claiming to come from a legitimate source in order to steal confidential information to commit fraud and/or theft. 1st offence – 10 days Account Ban. 2nd - Permanent Account Ban
Exploiting any bug to gain unfair advantage in the game. Communicating information on how to exploit such a bug (either directly or through the public posting) to any other user. Seven (7) days Game Account Ban

I have a general question about the game

You may begin attacking other Sectors as soon as you have Offensive Units, but you may want to wait until you feel you are ready. Take note of the following information: Users registered for less than 3 days fall under low-level player protection. These protected, novice players can attack other protected Sectors, however, high-level players cannot attack protected Sectors unless the protected player attacks them first. Any new player that attacks a player who has been in-game for over 3 days will LOSE THEIR PROTECTED STATUS! If two users initiate a conflict with each other while both have been playing the game for less than 3 days, the conflict will continue regardless of the users' future relative levels or time in-game.
You can't. There are no dead ends in the game, but there is also no restarting on the same account. Don't worry: even if you make some mistakes in the beginning, you can always develop your Sector up to a higher level and fulfill all of the General's Tasks. Be sure to follow the instructions in the order that they're given or you'll slow down your Sector's development by using up your resources too fast. If this happens, just wait awhile until you collect enough to continue.
General's Reinforcements are in your Sector. Open 'My Sector' tab at Command Sector to view them. You can't command someone else's Reinforcements.
You have 50 seconds to cancel sending Troop orders, Caravans, Building construction, and upgrades. 80% of construction or upgrading cost will be returned to your account.
There is a weekly cap of 50,000 Resources than can be gained from looting (or gifting) in each Sector. You can go back and Raid this Sector again next week. Resources are calculated within the last 7 days.
No, they can't. You lose only Troops and Resources if you fail to defend your Sector. The stronger the enemy force is, the more units and Resources you will lose during a defeat.
Click the "Edit" button in the top right-hand panel. You can move all of your structures, but only Improvements can be permanently deleted once they have been constructed. Remember that you can expand your Sector if you find yourself running out of space. You can also upgrade Defensive constructions to higher levels.
You may begin attacking other Sectors as soon as you have Offensive Units, but you may want to wait until you feel you are ready. Take note of the following information: Users registered for less than 3 days fall under low-level player protection. These protected, novice players can attack other protected Sectors, however, high-level players cannot attack protected Sectors unless the protected player attacks them first. Any new player that attacks a player who has been in-game for over 3 days will LOSE THEIR PROTECTED STATUS! If two users initiate a conflict with each other while both have been playing the game for less than 3 days, the conflict will continue regardless of the users' future relative levels or time in-game.
Invading other Sectors allows you to prove your dominance over your rivals, place in the Invasion and Tribute Rankings, and harvest a percentage of your enemy's resource production. The Top 10 Players in the Weekly Invasion and Tribute Rankings may also earn Crystals for holding their positions. Simply invading an opponent will not eliminate them, affect their Sector development, or limit their actions. But you may also choose to colonize Sectors you are currently occupying. Once colonized, these Sectors will offer you a percentage of their Titanium or Uranium production. To colonize a Sector you have Invaded, go to the Command Center and open the "Garrisons" tab, then select the Resource type you wish to collect from the Invaded Sector.

The "Colonies" tab displays information on:
- All currently occupied Deposits and Colonies
-The amount of Resources currently ready for collection
- Time remaining until next collection
- Time remaining until the Colony or Deposit's storage is full
- Number and type of Troops at each Colony or Deposit
To collect all Resources accumulated in a Colony, click "Collect" when the button is active.
You may begin attacking other Sectors as soon as you have Offensive Units, but you may want to wait until you feel you are ready. Take note of the following information: Users registered for less than 3 days fall under low-level player protection. These protected, novice players can attack other protected Sectors, however, high-level players cannot attack protected Sectors unless the protected player attacks them first. Any new player that attacks a player who has been in-game for over 3 days will LOSE THEIR PROTECTED STATUS! If two users initiate a conflict with each other while both have been playing the game for less than 3 days, the conflict will continue regardless of the users' future relative levels or time in-game.
Check 'Caravans' tab at Trade Gateway and check both "Loaded Caravans" and "Caravans on the way". If you still don't see it, change the timeframe from "Current" to "Expired". Cancel expired trade offers to release your Caravans.
Crystals give you extra advantages in the game. You can:
-Get a 3-day boost to your Uranium, Titanium and Credit production by 25%
- Boost the rate of your building construction, Technologies research, and Troop production.
-They allow you to produce Elite Troops units.
- Purchase Perimeter constructions and Improvements
- Expand your Sector and Parade Ground
Instantly recall Troops.
Purchase additional Crystals at the Bank by selecting the 'Bank' button in the top right-hand corner of the screen. You can get Crystals in lots of ways if you: Complete the game tasks. Level up. Play the game 5 days in a row. Take top Ranking positions. Get Achievement rewards.
Whenever you enter text, the game will automatically switch out of fullscreen-mode. Unfortunately this is a characteristic of the network platform and cannot be changed.
When you sell or exchange Modules, you do not retain a copy. These are physical components - not schematics. They will also disappear after you research the Technology they were required for.
Your Scientists randomly pick a new Module each day. If you recieve 2 or more identical Modules, you can still take advantage of them by trading the extras for Modules you need at the Trade Gateway.
Go to the Command Center and open the 'Tracking' tab to check current information about your Troops' location and movement.
You can complete the General's tasks at any time you choose, but it is HIGHLY recommended that you follow the instructions in the order that they're given or you risk slowing down your Sector's development by using up your resources too fast. You'll also be passing up an easy opportunity to earn Crystals early in the game. Some of the rules and instructions are complex, so take the time to learn how to complete basic tasks. If you wish to skip ahead you can refer to the Guidelines menu.
All Buildings and Troops slowly consume Credits. You get a warning in Military Buildings if you don't have enough Credits. Hover your mouse over the 'Resources' panel in the top left-hand corner of the screen to find out how many Resources you're consuming or gaining. If you do not have enough Credits to maintain your Troops, they will start to die off.
Upgrade your Vaults and Bank to gain more Credits. You can also use Crystals to boost Credit acqusition by 25% for 3 days.
Once a day you can find Resource and Credit containers around you and your friends' Sectors. You also get a new Module from your Tech Advisor each day. There is a 50 Crystal reward every time you play the game 5 days in a row, and you will be rewarded with Crystals when you complete each of the achievement tasks or earn Medals.
You can purchase additional Crystals at the Bank by selecting the 'Bank' button in the top right-hand corner of the screen. You can also get Crystals by actions within the game :
Completing the game tasks.
Level up.
Playing the game for 5 days in a row.
Placing in the Top Ranking positions.
Getting Achievement rewards.
Invite more Friends to expand your Sector up to 3 times for free! Use Crystals for further Sector expansion.
Because you've completed your training! You've finished all of his tasks and are now ready to face the Total Domination world on your own. You will periodically get messages from Gen. Winters about changes in the game over the Mail Server.
Raid points are the amount or Resources you carried off during Raids minus the amount of Resources carried off from your Sector by raiders. If you get a negative number of Raid points as a result, you can't place in the Raid Rankings.
You will recieve a new Raid attempt every 2.5 hours.
Recon Drones can not be detected while they are en route, so there is no warning. Your Combat Advisor will tell you whether you were successfully reconned only after the fact.
The more Recon Drones you have in your Sector, the higher your chances are of repelling an Enemy Intelligence recon attempt. You can also install Sensors along your perimeter to increase your Sector's Intelligence Defense rating and the defensive capabilities of the Recon Drones in your Sector.
Defense Bonuses increase your Troops' defensive rating. Build Defensive constructions (Walls, Towers, Gun Turrets, etc.) and Improvements (Electric Fences, Roads, etc.) to increase your Sector's overall Defense Bonus.
Click 'More' above each unit when purchasing to view their characteristics.
Invasion points are given immediately, but you may have to wait a few minutes until they are displayed in your Profile.
Expanding your Sector does not affect the number of Defensive emplacements you have installed. But after you expanded your Sector, each side of the Perimeter will be longer so you may notice unfilled spaces. You will be able to purchase more Perimeter constructions in order to fill the gaps and you can move and edit your emplacements to look more contiguous. These gaps do not negatively affect your Defensive Bonus.
Level 30 is required before you can create a Clan.

Go to the Embassy and open the 'My Clan' tab, enter a unique name for your Clan and design a logo with the help of the logo generator.
First make sure that you have built and upgraded your Industrial Syndicate to level 6. This should unlock your un-augumented maximum of 2 Deposits. To unlock your additional bonus Deposit, go to your Tech Nexus and upgrade "Maximum Deposits" to level 30. This will allow you to control a total of 3 Resource, Crystal, or Artifact Deposits. Use your Radar's 'Deposits' tab to locate and manage Deposits on the game map.
Not all Infestations offer Resources or recoverable Units with every try, but each successive Infestion you neutralize increased the odds of receving a bonus on the next attempt. (It's not like flipping a coin - your odds WILL increase and you will eventually receive a bonus.)
Artifacts and Sector Defense Bonuses influence all friendly Units currently stationed within your Sector, including friendly Reinforcements.
Any Clan that occupies an Emitter will have to defend it from increasingly powerful waves of attacking Mutants. With each successful defensive battle against the Mutants, your forces will extract and store Antigen from fallen Mutants within the Emitter.
This can be then used to convert your forces into powerful A-Mutants. A-Mutants boast considerably higher defensive and offensive statistics, in addition to costing far less to maintain than your regular forces.
You may only receive and use Antigen if your Clan Leader or Deputy Clan leader grants you Antigen usage privileges from the Clan Interface.
Clan Command Relays are communication upgrades that can be used by Clan Members to increase their Clans maximum membership limit. (Max: 150 members)

Clan Members will automatically begin receiving Clan Command Relays for every 5th new level attained and can be applied through the Clan Interface.

CARVE YOUR NAME IN THE HISTORY OF
TOTAL DOMINATION!